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August 2023 by Christian Crea
Female manager needs to find another job. She emits negativity she tries to share with whoever comes in path. Corporate office needs to check these reviews
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July 2023 by Co JINKE
Very bad experience in this branch. Don’t go do anything The bank manager was very rude. Stupid bank branch. Rude female manager.
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May 2023 by behrooz pirzadeh
Extremely poor service. The bank manager was very rude. Two months after closing my account they are still sending checks out from a closed account under their banking online and then I get charged with fees from entities receiving the checks from closed account. Been to the bank several times telling them to stop sending checks out. Each month they assure me that it’s closed and it shouldn’t be going out and they still send in funded checks out under my name.Avoid this bankBehrooz P
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April 2023 by ting zhang
Very bad experience. No service no friendly
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March 2023 by Sandi Mikami
Very good customer service and helpful workers this branch compare to other bank of the west . It made me feel as a customer that we are important over the phone or in person.I’m very satisfy here. We have been here since 1990’s.
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March 2023 by Sande M.
Very good customer service and helpful. Alex was very helpful . I'm glad I don't talk to a machine every time. Glad to work with everyone here.
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January 2023 by Valerie Armstrong
Seems the whole bank industry doesn't know what great customer service is anymore.
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March 2022 by Paula A.
I can't even find the decency to give one star. This branch is THE WORST from the extreme poor customer service, to the girl with the ratchet hair.... Close the whole branch and START OVER. The customer service just up the street is welcoming and professional. The poorest reflection and any business. There is never anyone there, and it is clear why. DO NOT GO WORST WORST WORST. WOULD LET ME POST IF I DID NOT GIVE ONE STAR
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December 2021 by After Dark
The worst banking experiences I've ever had were all at this branch
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October 2021 by T T.
horrible help on 10/13/21 around 11:30, banker just wanted to get rid of usstill need appointment despite no customers insightdid not provide forms to open CD in a trust or notary requirements...no help at all
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October 2021 by Duc D.
On 4 separate occasions I had money zelled to me either on the day or before and and online it says I have my funds available. I visited this location and on all 4 times they declined to give me my funds. Management here n teller is horrible. I had to go to another location miles away and got my funds there. Wasting my time. Costing me time and money. I would never recommend banking at this location.
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March 2019 by Tahnee M.
I read bad reviews about this bank yesterday but decided to try for myself. I walked in at 11:55 asked to open a bank account they stated sorry we close at 12. I said so there is no one here that can help me open an account?no the system closes down right at 12. I said your hours say open until 12 which would say to me if I make it into the bank before that time you would help me. No our systems close down. Hmm so If your in line at 12 you cannot deposit your money really let's be honest they just didn't want to take the extra 15 minutes to help me out. They said would you like to make an appointment I said no I'll take my business elsewhere thank you. So I went and I saw and the reviews I read were correct.
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January 2019 by Sheila Soroushian
Mark was super helpful and patient with my mom and I this past week, and I want to personally leave him a shout-out here. If higher up managers see this, feel free to reach out — promote this man!
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August 2018 by JenniTavas
Fast & good customer service they also work with all banks w/ their ATM services.
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August 2018 by C L.
This review is for Nataliya Goji. I hope she gets her own branch or whatever she wants. She basically holds this branch together and without her it would fall apart. Apart from being probably the smartest person in that office it helps that she is rational, understanding and easy to work with. She doesn't beat around the bush and is deliberate, gets things done. I've see who is presumably the office manager ask for her help today during my transactions on several occasions along with others. She appears to be everybody's go-to person. ***There's more*** Unfortunately.... She has to do these things and be this great because she probably didn't have a choice on who they hired. As every time I'm there it's always something or another. Always needing her advice or corrections in the system. They need more training.
