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December 2023 by Ram Kadiyala ..
Very un professional...rude Bought a phone here and they refused to help with transfer of data from old phone to new .They say they will charge for it since it is a franchise store .I figured later I could transfer it myself for free .Will never return or recommend this store to anyone.
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December 2023 by Kevin H.
This store is a scam. I bought a new iPhone as per AT&T's offer and traded in my old phones (2 phones) at the same time. They took the trade-ins but didn't give me any trade-in receipts. They said there was no such receipt. (I found out from another store that they had to give me a receipt for the trade-ins) I gave them the phones anyway and they submitted the trade-ins, but on one of the phones, they indicated that I had damage on my phone (I only had normal wear and tear) and discounted the value of the phone by $500 less than I am entitled to. They did not tell me I had damage on my phone when I gave it to them (there was no damage when I gave it to them). When I called to discuss this issue and asked for the manager, they kept on saying, call one hour later. When I asked to wait for the manager, they just hung up on me. When I called back and said that they hung up on me, he said, it was not an accident; the manager is not available. Very rude. He said, Call one hour later. When I called again, they said, call one hour later. It is very frustrating. This place is a scam!!!
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November 2023 by Ted Wong
Terrible service. They have no interest in helping you, and kick you to call the customer service.
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November 2023 by Peter H.
Worst experience ever. They have no interest in helping you, and kick you to call the customer service. Very rude.
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November 2023 by Адиль Абдилмажитов
customer service at a very low level. I'm not happy with the managers' work. They can’t really explain or offer their service. I'm disappointed
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October 2023 by Sia A.
Sandra is the rudest employee I have ever encountered. She lied and tried to steal my trade in device. Stating they don't have a manager, don't have anyone they can call. I've never been so angry with an At&t experience as I am now.
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August 2023 by Bryan
Top notch service and efficient. Very supportive and helpful
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August 2023 by Thomas Franklin II
David was a great help! fast and speedy service!
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July 2023 by Qiwei Li
The staffs in this store didn't know how to service. Please stay away from this store.
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June 2023 by Slowly Cooking
A couple of rude and uncivilized Chinese giant babies who I assume are losers from their own country are hosting this franchised At&t store as their gang stronghold. I don't know since when At&t had been having such casual and arbitrary trainings but they treat customers the way they wanted as if it's their own savage little cell phone store back in the little town they came from. City of Irvine does not need something savage and uncivilized like this, nor At&t. The hostility and resentment they convey throughout their "service" make me suspect I might just happen to look alike the one who had been bullying him in his 3rd grade. Yes, I am talking about the manager. Guys. Keep an eye on this guy. He is resentful. If you are curious about what was going on. Don't bother to go and try yourself.
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May 2023 by Joanne H.
Worst experience ever. Some of the staff I encountered here displayed a lack of knowledge and disinterest in assisting us. They were unprofessional, incompetent, and potentially discriminating against customers. They failed to provide meaningful help and even gave us conflicting instructions, leaving us to figure out the problems ourselves while they were idle, watching TV. They never apologized for the inconvenience caused and appeared to take complaints personally. Things should not have been so unnecessarily complicated.
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April 2023 by Gabriel Fernandes
Incredible service! Everyone who works there is very attentive! I loved it so much
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March 2023 by MINGXIAO WANG
Very helpful. Helped me solved an issue that Apple Store cannot do. Staff members are all very nice and patient
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March 2023 by D. Bankard
David was a Rockstar and he helped me with everything. He made time for me even though I bought the phone in another store. He was the best!
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December 2022 by C Busby
More helpful than the store on Barranca and I didn’t even buy anything. They answered questions and looked at some of my account history and device information that I was questioning. Thanks guys! ?
