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July 2023 by Myra Lasch
This is the best company I have ever had an experience with!!! Manny is wonderful. I have a 120 gallon reef tank with 19 year old fish. Years ago I purchased my third chiller artica 1/4 hp. The chiller which was not working properly started working so I never opened up the new chiller. Finally the second chiller was not functioning so I opened up the new chiller. Never sent in the warranty which has expired anyway. The new chiller was not working at all. I called my retailer for suggestions and they recommended calling JBJ. I had no hopes that they could help since I have had bad experiences with enterprises in the past. I called, spoke with Manny and he gave me some things to trouble shoot the chiller but it still didn't work. I sent in pictures of the unused chiller and filled out the warranty. They replaced the chiller which I don't need to tell you how much they cost. I sent the unused new chiller back. If I could rate this company 10 or more stars I would. There is a company which stands behind their product and actually does help and doesn't lie.Best experience I have had with a large enterprise.Thank you Manny, you actually do try to make a difference. There should be more people like you
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December 2020 by Rick Barboza
We have been purchasing wholesale inventory for many years. There commercial line of chillers have a great track record. The smaller lines are quiet in a residential setting. Keep both style of units vented and blow out the condensers regularly.I also like the styling and functionality of the small tanks. Work great for reefs and planted tanks.Appreciate their professionalism.
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December 2020 by Cameron DeJong
I purchased a 20 gallon Nano Cubey from one of their resellers. I received a 20 gallon Nano Cubey STAND, dropshipped from JBJ in Inglewood, CA.It has been nearly three weeks since the reseller responded to my inquiry about receiving the incorrect product. They were "looking into it". I decided to copy the manufacturer in after I had not heard back after nearly two weeks. No reply. Further, I left JBJ a message on Facebook last week. It was "read" or "seen" on Thursday, but again no reply.This is very disappointing as I don't know if the error was with the manufacturer or with the reseller at this point, but someone needs to take immediate ownership and get this taken care of. I am sorry to have to create a public review, but after multiple attempts to contact both companies and hearing nothing back, this is all I feel that can be done.
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December 2020 by Gilbert Sanchez
Amazing
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December 2019 by Humberto Ibarra
This jbj store is good to buy parts its really hidden but happy its so close to my house just incase i need a part from my reef tank chiller
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December 2017 by Chucke Woolhouse
Best customer service I have ever dealt with!
