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November 2023 by Zenaida Oxte
This store always has does T-Mobile Tuesday give aways along with some of the best bundle deals. They’re so helpful with everything and very knowledgeable especially Matthew.
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November 2023 by latonya j.
Zenaida(may be MIs spelling it) RUDE.! I walked in, although she was with someone else she did not say A WORD to me. Kept talking to the other customer. Although I do not speak Spanish, I put the app on English translator and KNEW SHE WAS NOT SPEAKING METRO PCS. I then said "Hello" to gather the attention of someone else. She turns "what do you need, he will be right with you". I'm like "how does he know I am here". She said "just give him a second, or pay online". I had to tell her to quit speaking to me, before she upset me any further. What she did not know was, I am THA QUEEN OF YELPIng SOMEONE.!!! As I waited and another customer walked in... She greeted him as asked if he'd hang on, the same thing she should have said to me.!!! TERRIBLE I went for someone else, that is what really pissed me off.
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September 2023 by Felix
Horrible serviceI got told I'd be getting a free accessory and in the receipt they charged meThey added a $10 feature I didn't ask forThey guy I believe Eddy Eric I don't recall was helplessThey over charge
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September 2023 by Marie Ramos
Didn't even try to help me solved my problem he didn't even try to get my account open
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March 2023 by Deveree Shepherd
I was so disappointed with the young lady who helped me at this store she wanted to over charge for my up grade and to say the least I asked her to call another store to see if they had the phone that I wanted samsung A14 I already have two A12 si have been a customer for two years going on three and have never missed a payment so she goes to the back to pretend like she's calling the other store so I can't even here what she is saying or anything she also wanted a deposit of 100.00 dollars I don't think so
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March 2023 by Tracy
A few months ago I went in to purchase the iPhone SE 3rd generation based on one of their advertised promotions where you would get a free iPhone SE 3rd generation when you port in your number. Well, they sold me the older 2nd generation instead. When I realized that they sold me the older phone and tried to return it, they said that they would have to cancel my account and I would lose my phone number in the process. The sales girl (no name tag but she was Hispanic, heavyset, and wearing glasses) was so rude and unwilling to help. I called within the return window but she said the SE 3rd generation was completely out of stock. This sales girl completely misled me and then created a giant headache. I even drove all the way to the corporate store in Long Beach to resolve it but those staff members were completely unhelpful as well. Thankfully I have an amazing credit card and reported this fraud and the credit card company resolved it in no time. I am all for finding deals and am not intimidated by sketchy neighborhoods but in this case what you see is what you get. Avoid this store and this brand at all costs. This store is owned by the same authorized dealer at 11540 Hawthorne Blvd Ste G, Hawthorne, CA 90250 so avoid that one too because they share the same fraudulent business practices. I switched to Mint Mobile and don't care about paying more per month just to be done with this company and the complete lack of customer service.
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November 2022 by Tase' ThePoetPrincess
I give it five stars because of the nice lady name Miss Z I think the Z stands for Zenaida or Zoraida or Zoxie but I came in really unhappy and left out very happy because she solved my problem and notified me on extra good deals so I walked out with more happiness than I expected to, she was very helpful.
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October 2022 by Art L
Did not solve my problem.Little knowledge on certain things.
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November 2021 by Frank Hamilton
Cool location good people working they were nice
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October 2021 by _______________'__
Just as horrible as the T-Mobile store next door. Be sure to check the device they sell you. It might be refurbished and make sure you sign up for the plan you wanted. They added a$15 premium package with outmy consent. Buyer beware of of the bait and the the refurbished device they sell as new. Five ????? down. I couldn't give less than one star.
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September 2021 by Kenneth Glover
I bought galaxy never real , the my LGPhone it's Better phone Don't buySamsung socks ?
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April 2021 by Sabrina S.
Thank you Elijah for your excellent customer service!! You deserve 10 stars. You made my day!!!
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January 2021 by King Ricky Richardo
I believe his name was Jessie? Top service no complaints here?
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December 2020 by James Thompson
It was fast and easy
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August 2020 by Gabriela Aguilar
Fast quick service. I don’t like that they took a copy of the DEBIT and ID which we used. Never have I been asked for that in the passed any where else.
