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November 2023 by Truck D.
Its a car wash not a restoration shop. I read reviews and it seems to be from a specific group that expects magic lole always for under $20 + $.00 tip
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October 2023 by Carla Dorsey
Was in desperate need of a car wash. Was on my route gave them a try. My car clean. Returning if I'm desperate again maybe.
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October 2023 by So S.
Imperial car wash on Imperial and Lemoli is a joke! They have raised their prices considerably, and they do a lousy job. First, they don't keep track of who pulls up first at the vacuum section. You could pull up first and 3 or 4 cars that pulled up after will be pulled around first. Second the guys who wash barley wash the car and they never get the lower portion of the car. Third you have to watch to see if you are getting the service you are being charged example you have to watch the triple foam and or sealer lights cause if you don't the product will NOT dispensed on your car. Once the car is moved for the last stage they don't use the blower to get the excess water, window are always always streaky, they don't always wipe the dash throughly and oh boy don't leave change cause they WILL take it and on top of all that you have to deal with bad attitudes when you bring issues up to the people who work here. I would suggest not stopping here, but if you do PAY ATTENTION!! I only gave 1 star because you are forced to rate with stars. Yelp should provide negative stars!!
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August 2023 by miranda tate photography
great location, amazing service!!! i got the full package and my car looked and felt BRAND NEW inside & out
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August 2023 by Monte W.
On August 13th 2023 I called up to the car wash to see how much they charge for detailing cars immediately the cashier lady was very vulgar and disrespectful to me She continue to ask me why am I calling the car wash why am I calling the car wash thereafter she immediately start ranting and raving talking about the police been looking for me for a while she kept mentioning something about West Covina She start talking about my mother and I and I had to express to this young lady You do not know me My voice may sound familiar but you do not know me afterwards I hung up This young lady called my phone back six times steady harassing me I then called up there to ask to speak with a manager She specifically told me that she was the manager. Come to find out I found out that she wasn't a manager She lied she was very dishonest and she was just airing out all her dirty laundry to someone she did not know and speaking to me as if her and I have relations before This is very uncalled for.
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July 2023 by Lori R
Best car wash in all of L.A.! They have wipe down the inside, and practically detail it. My windows have NEVER been left with streaks! they get under the seats and vacuum. The back seat gets just as much attention as the front. I have been to many car wash's throughout the south L.A. area, but non as detailed as this.
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July 2023 by Omar Lopez
I usually have no issues here.Today the guy that asked me what wash I wanted seemed to not be in the best mood and said he was the owner.I told him the side is all trash, he then asked me to take it out because he didn't know what was trash. I stated "that's all trash" and he said well today you take it out.I Love this place because it's convenient, affordable and pricing works but I'm not okay with that type of attitude and claiming to be the Owner.Anyways, my car's almost ready in less than 20 min ?If it's Policy for Customers to take out the side trash please state it for us to see and if it's not, please address this concert with the Owners.Thank you.
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July 2023 by gann carson
Didn’t wipe the dashboard. Also, had to remind them to armor all the tires. The real question is how does the guy know to armor all the tires when he doesn’t have the receipt.
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July 2023 by Alayyi A.
The dashboard was not cleaned and they forgot to armor all the tires. Also, No smiles no thank you.
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June 2023 by Sonja D
This place is horrible! They have 3 stalls where they vacuum your ********** do not keep track of who pulled up first. 2 to 4 cars can go ahead of you. The guys that do the vacuuming are so busy talking with each other and looking around it takes them forever to finish. The little guy that gives you your ticket is very argumentative. The cashier is not friendly at all. If you pay for triple foam& sealer wax if you don't watch it sometimes it does not come out. So you are being charged for something you are not given. They lied several times who the owner is or REFUSE to give you the owner info so you are able to address your concerns. THEN there is the car wash. You better take everything out of your car cause it may not be there when you get in. I've left change just to see if they will take it. Windows are never really cleaned streaks smudges etc and they never wipe down the inside fully. They have their own coupons that they refuse to take. NOT EORTH THE MONEY THEY CHARGE!! I am forced to give a star so the least I can choose is 1 star otherwise I would leave any.
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June 2023 by Marie benet'
great customer service and excellent car washers
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April 2023 by Louise C
Excellent Service. If you want a CLEAN nicely detailed car THIS IS THE PLACE!Services: Auto detailing
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March 2023 by Wendy Glass Givens
The car wash has a lot of people working. I got the Deluxe car wash. They did a good job shining the leather, and doing the tiers. If you want the back to be thoroughly vacuumed, you have to oversee this part, or ask to vacuum it more thoroughly yourself. They work hard.
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February 2023 by Sheldon Hunter
Unorganized as first which customers patrolled first. They always expect a tip as well after drying your car off
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February 2023 by Mai M.
My family and I have been coming to this car wash for the decades, through multiple new management changeovers, and this might be my last time coming. Not only do I regularly bring multiple cars each month but always get the $34.99 Deluxe Wash or higher services and always tip a minimum of $5/car. I pay extra for leather conditioner instead of Armor All inside because it's less greasy on plastic and my Cadillac has leather interior. On my previous visit, they put Armor All inside instead of the leather conditioner THAT I PAID FOR. I had a busy day plus it was really busy on my last visit so I called back and spoke to whomever answers the phone and she apologized and said they will not charge me for it on my next visit since I'd already paid. Fast forward to today, the Manager (Arturo) and the cashier (Cindy) basically said that the person I spoke to previously couldn't authorize that and they basically can't do anything about it. Luckily, the few extra dollars for leather conditioner won't make or break me but Imperial Car Wash is about to lose an average of $300/month...maybe more...in business from me. The previous owners would have never done this and this new management regime is TRASH!
