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September 2024 by Rachel B.
Terrible service and phishing sellers.. i do not recommend it.
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September 2024 by James M
Horrible attempt at customer service, not motivated to sell. Dealer REQUIRES a certain down-payment or else they won't even try. I waited 5 hours for her to even look at my report because of the lower down payment. My financials support the required monthly payment with ease and they still required $5,000 -$10,000 down on a USED 2012 with almost 100k miles. I currently drive a 2017 with same miles and never even wanted to know about the trade-in. Would never recommend Car Lux Inc. to anyone, they just want to pocket a large down instead of making a sell on a car that's been on their lot for 72 days.
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August 2024 by ignacio ignacio
Thanks to jair 5/5
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August 2024 by john edwards
Mario great dude went above and beyond to get me glc 300 i wanted definitely check this place out
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August 2024 by Anthony Dracic
Terrible dealership. Tried to buy a car and they wouldn’t let me even when I was willing to pay in full. All I can say is I wouldn’t trust these people with a garden plant let alone a vehicle purchase. Go elsewhere and get your car ladies and gentlemen, you can thank me later. If I could give a negative rating I would.
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August 2024 by Wendy Mendoza
BUYER BEWARE!!! I purchased a vehicle here in April and not even 4 months later one of the catalytic converters went out on the vehicle and this vehicle has two catalytic converters and one of them doesn't even have serial numbers which I'm told would not pass a smog. I purchased the extended warranty which magically does not cover the catalytic converter. I contacted the dealer and spoke with the manager and was told too bad pretty much there's nothing they can do. So please be careful when purchasing a vehicle here they are very shady will not tell you the full details about the vehicle they are not certified pre-owned. Bring your own mechanic because you're pretty much on your own
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August 2024 by Heckler-Toyohara Family
Genuinely shameful business, absolutely do not recommend. Sold us a car that had a check engine light on only two days after purchase and offered zero recourse. They were wrong about multiple details about the car in their listing (year, damage, mileage). The tracker they sold in the car was not installed correctly and had a faulty battery. Would strongly recommend looking elsewhere for a car!
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August 2024 by Jonathan Lam
Chanse, Albert, and Nick were very great with their service! Very understanding and helpful! Was a pleasuring speaking with Chanse!
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July 2024 by Spyros Nikolaidis
Be aware of this dealrship. Do not trust them.
They're trying to scam people with adding mandatory accessories to the cars without even telling you till the very last minute.
*They're adding the cost for the accessories in the taxes to hide it.
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June 2024 by Marlene C
Terrible experience, I dealt with 4 different representatives all terrible especially this very arrogant kid named chase they just try and rip you off and get as much money as they can for car I went to another dealership same price of car they accepted me for 3.5k this place asked me for over 9k on the same price car and didn’t even send in the application
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June 2024 by Abby Delgado
Esteban: The unprofessional salesman
Went down to the dealership to check out a used manual 335i. Granted I went in without an appointment, I just wanted to see what the exterior of the vehicle looked like at least. Was greeted by Esteban only to have the worst experience. Esteban tried playing the “super helpful role” as he “missed his team meeting” to help me out. Again, without an appointment, I wasn’t in a rush, I’ve worked retail and rent cars, I know how tedious it is to wait for someone looking at a vehicle and potentially having questions abt said vehicle. I understood and I had seen a few cars I was interested in looking at as well. I told him to join his meeting, I wanted to look at the vehicles on the lot before even talking about prices, credit history, etc. A very money hungry salesman. He wanted me to run my credit to secure numbers before even test driving the vehicle.
The entire time, he just kept hovering over me as I was inspecting the vehicle, with a constant “I need to go inside, but my managers can wait, it’ll be a while anyway.” To which again I responded that he can join bc I wanted to see what else they had. Asked me if I wanted to finance and said yes? Helpful honda here said we could talk abt it over a lunch if I was interested in the vehicle, even though I continuously said I wasn’t set on it, I just had an interest (was also looking at their mercedes options, but he didn’t let me get around to that as he was set on selling me the 335i now).
Quick shift when I asked for an out the door price as I had seen what the vehicle was listed for on their site and I saw the condition of the vehicle. He asked what I was willing to pay for it as I just wanted at least a “ball park” of what I’d be looking at before running my credit. When I shot over a number, he made snarky remarks regarding buying a candy bar and instead of working with me to find a more “reasonable” number, he quickly set aside his paper and pen and said “well we’re just too far off in what we want” because I listed what has now been adjusted on their website (vehicle inconsistencies and damages, due to misalignment on panels, missing trim pieces, obd port had been messed with on top of all aftermarket equipment under the hood, tires worn) just to see it dropped in price anyway bc “don’t worry we’ll still sell it as is for this price.” Tried to play the “it’s the only manual 335i anywhere”, again, it’s not. Rare, but not impossible to come across.
This salesman clearly preys on people who he thinks have no knowledge of vehicles or purchasing history. He even tried to misguide me and say that a panel repair and cosmetic damages are “only like $80.” It’s not.
While I have seen reviews of other salesmen at this dealership who are a delight to work with, I’m highly skeptical if they kept him who has been there for “over 4 years.” Please do your due diligence when looking to purchase a vehicle from here. I would never come back based on this experience alone especially as a female POC. I was very uncomfortable and very obviously stereotyped.
Went and bought a vehicle from another dealership instead, the difference in treatment without even explaining my experience here is uncanny and a complete 180 with FULL transparency of the vehicle’s history. I should have started elsewhere and not be livid before 10am coming to this dealership.
All in the span of less than 10 minutes and he ran potential buyers out. Based on previous reviews about him, I’d listen to those and at least look for someone else to help you.
0/10 would recommend.
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June 2024 by Jazmin Romero
Great experience with this company, I highly recommend great customer service ?
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May 2024 by S L
These guys are shady. They advertise cars low so they can get a better rating on the apps they are on. Then when you get to signing the documents on the sale they jack up the price 4k for so called accessories. The same ones on the advertised price. Don't work with these guys. Waste of time and energy. More scam artists. Just not good at it.
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May 2024 by clint heckman
Go literally anywhere else. I tried working with them and wouldn’t let me get numbers without a credit app I told them cash and they still required a credit app which is unnecessary and unethical. They use bait and switch tactics. When I finally did get a “ball park” number it was 5k over asking price. Then refused to show me what all the extra fees were. This place is classic used car sales. Just avoid. Ended up finding a dealership that was reasonable and bought a car with no hassle and transparency.
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April 2024 by Helen Virgen
Had a great experience at Car Lux Inc today! Came in with a budget for my first car purchase, Joseph was great! Very professional. Pete the finance manager was awesome, he fit my monthly payment in my budget. I strongly recommend coming here. Ask for Joseph!
