I-10 Toyota Service is a premier California Toyota dealer providing expert service and maintenance. The service center offers daily specials on service, maintenance, and parts. Available services include oil changes, brake repair and service, tire rotations, battery replacement, multi-point inspections, and wheel alignment. Toyota Certified Technicians serve a wide area including Indio, Palm Desert, and surrounding communities. Customers report positive experiences with the service department. Guests appreciate the flexible schedules and the ability to receive explanations in their first language. The staff provides updates via text message and offers amenities like coffee and snacks during waits. The team works to complete service quickly. One customer noted the experience was better than the previous year and recommended the service. However, a separate experience with the dealership's sales and finance department left a customer very displeased and shocked. The customer felt that significant fees were not properly explained upfront, which was described as a kick in the ass. This lack of clear communication made the customer think twice about future purchases and recommendations. Conversely, other customers praised the sales process, specifically noting a salesman who was responsive and provided a stress-free experience with no sales pressure. The dealership worked with the customer on the final price. A customer who purchased a hybrid Grand Highlander reported being treated with a ton of respect and never felt taken advantage of, finding the process easy and resulting in a safe, reliable family vehicle.
