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March 2024 by Mika Yuu
Came in today around 7 and they two women were really rude and talking bad about customers after they would check out and leave. Unprofessional they too old to be acting like this
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December 2023 by Monroe
Disguesting place service was horrible the girls were swearing talking about b and f this n this dude f him I couldn't believe it they were so short with me like I walked in and they all laughed never go there again and neither will my students
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October 2023 by sahar el hamidi
I went with my mom to get some products from this location and the staff were super friendly. Sofia was very knowledgeable, patient, and very kind. The store was clean and organized. Thank you for such wonderful service.
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October 2023 by Elaine B
Helpful staff, great stock selection
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December 2022 by monica gabriela joudrey
I came in to the Indio store and I was greeted in a very professional and friendly manner. While the sales associate was at the cash register wrapping up a sale, she went out of the way to welcome me to the store and to let me know that she will be available to assist me with any questions regarding the products. As soon as she finished with the customer I asked her if she could help me find a specific product that the store in the Palm Desert location didn’t have at the time of my visit. I usually frequent the Palm Desert location often, but this time I left disappointed by the experience and went to a different location to find that specific product. I was enchanted and delighted by Isabella that not only provided me with excellent service but also with professional advice. It is refreshing to experience a sales associate that comes out of the cashier mode into client centric mode so rapidly . I have been going to Sally’s for almost a decade and today I was very disappointed with an unpleasant experience in another location , thanks to Isabella at the Indio store location my loyalty stays in a company that has provided in the past excellent service and a variety of products with amazing results.
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October 2021 by Debra M.
I was looking for Velcro rollers at both of the Sally's in Indio. They we're very friendly and helpful.
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July 2021 by Denise Jarrett Expert Stylist
Great?
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April 2021 by isenia.s
I am always super happy to shop here. The staff takes the time to learn about their everyday products and inform you on what they recommend for the question you are asking. I have always leave with a huge smile to try their products. It's great and the staff is super friendly and cheerful.
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January 2021 by Frank A.
Great customer service the store was very well kept and following all Covid regulations
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December 2020 by Valerie A.
As soon as I entered the store, the manager greeted me and so did the other employees. She asked what brought me into her store. I told her I needed hair dye and she gladly walked with me towards the aisle containing the variety of shades. She assisted me in choosing the best option for my hair and gave me information on how to achieve my goal. She also recommended great hair care options to maintain healthy hair.Over all I had such a great visit and I really appreciated her expertise and the time she spent with me. I will definitely be back to the store!
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December 2020 by Rosy Hector P.
I came in and the first thing I hear is the staff greeting me and asking me if I needed assistance. I was happy to see that all staff is wearing their masks. The staff there is very attentive and helpful. I was able to get all the items I needed. Staff is knowledgeable and ready to get customers in and out of there fast. Loved it! Shout out to JerieLynn for turning that place around
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July 2020 by ツLucy
The girl that helped was very patient and took her time explaining the products they offer, I will definitely go back to purchase my hair care needs
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June 2020 by Brian Gomez
Never answers the phone
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June 2020 by Carissa Sheen
Great selection. Clean store. Polite, friendly, proffessional, and knowledgeable staff. Affordable prices.
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August 2019 by Monica Binx
Ok so I come to this Sally's frequently since I moved here and I like this Sally's....I even went in right after I got off work and drove from palm desert to get a hair mask and some color. But today the epitome of wrong place wrong time happened to me. I was looking at the color and the store manager (I'm assuming) was in the same aisle. She's super friendly and was knowledgeable and I was asking color questions. I just so happen to grab a couple of boxes of color and then changed my mind to the brand she recommended. She offered to put back the boxes I had in my hand (very thoughtful and nice gesture). Then there was a tube missing in one of them. So she asked me where it was and I didn't know. I had it in my arms with other boxes and I didn't realize it was empty. As soon as she said that I KNEW I was getting accused of stealing. I work in retail so I totally get it and understand her concerns completely. As a customer I didn't know how to respond (I have severe social anxiety, but I knew I was doing nothing wrong so I was kind of awkward I'll admit, but it's my servere anxiety and I didn't have my meds today so I was on edge) anywho, I minded my own business knowing I did nothing wrong. Someone clearly before me took the tube and put the box back and I happened to grab it. The girl turned around and said I need to check my cameras. I was like ok I knew she would think the worst. But I didn't do anything wrong so I stayed, got my hair mask, and then she stood behind me as I was getting rang up like she was looking in my purse (if she wanted to see in my purse she could have aaked, or called the cops bc I would have gladly showed them I had nothing). Anyways I hope she checked her cameras and found her real suspect. In my religious beliefs stealing is one of the worst things you can do, so it upset me that I was being accused when I'm the last person to ever steal. not to mention I was in my full work uniform, who steals in a work uniform?¯\_(ツ)_/¯ anywho, I'm learning this area is kind of ghetto so I guess they have to keep their gaurd up. Especially with tattooed colored haired and clearly employed customer. Other than being accused of stealing the staff is nice and knowledgeable.
