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March 2024 by Zae R.
I came in to get a total of 12 balloons with the 2 numbers, he said it would be 15-20 mins wait. I came back an hour later due to me having to run errands and nobody had started my order yet. I had to then wait a whole 20 mins more to wait for them to actually inflate my balloons ! It's ridiculous! Do better.
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February 2024 by Miriam A.
Bought these this morning at 11am and by 2pm they were already deflated. Horrible not worth the cost. Save your money. They didn't add the high float or just bad quality.
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February 2024 by amy h.
The Party City manager knows customer service. He was so responsive when I purchased the wrong balloons for my event and helped me navigate a problem with my order in a way that really put the customer first. I will visit this location again for all my party needs.
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December 2023 by Rick Mendez
Awesome and fast customer service
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November 2023 by Teri T.
Had what I needed! They are the only BIG party store I could find in the major cities area being located in Indio. I had to drive 25 minutes just for party decorations. At least I got what I needed for multiple birthday celebrations. I jwish there was one in Palm Springs.
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November 2023 by Nayeli Perez
Worst customer service ever. Manager wouldn’t refund me $2.50 for helium that was not put in my balloon because I brought my own balloon… rather lose a customer than $2.50
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October 2023 by Jaime Aguilar
Even tho they didn't not have what I was looking for, lots of great selection tho
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September 2023 by Victor Canchola
Store was restocking for Halloween.. so lots of items were out of stock which is understandable* customer service needs to be more friendly*
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August 2023 by Ashley A.
The customer service, or lack there of is absolutely terrible. No one takes pride in what they do anymore. It's sad you have one job to fill up balloons and make sure your customers are happy and you can't even do that right. I spend hundreds of dollars there every year for all my events. I will be going elsewhere from this day forward.
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July 2023 by FLOR PADILLA
Loved the customer service, he suggested something easier for my balloons.
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May 2023 by Tony C.
Christian and team were awesome today! Great service and store looked good! They have something for all types of parties and music festivals!
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March 2023 by Shai Ehrmann
Employee lied to us that the store had closed early; confirmed with manager this was not true. Had to go to a different store, and I suggest you do too.
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December 2022 by Gary S.
I just went to the store about 10 minutes ago, I was with my "dark friend" and his girl. We were walking around and I decide I want to buy an air horn. I walked around with it and decided to buy it. Right before we gonna go up, I noticed that the manager was staring at me while on the phone. I felt like she was talking about because she was eye balling me for a few minutes prior. After she hung up another employee came down the aisle and walked away while staring at me and my friends. He stood at the end of the aisle for a few minutes just staring at us. We were profiled for stealing.
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November 2022 by retsof sivart Netloc
This close to Halloween and they are still stocked up with all the greats. Friendly staff, and within minutes of walking in we found the perfect costume for my little girl.
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November 2022 by TC RES
Very helpful looking for Halloween supplies for our Annual Community Halloween party
