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October 2023 by Aryssa Castillo
No wonder why there’s a ‘no returns or exchanges’ policy. I didn’t hear the total until I had already purchased and looked at my receipt. The merchandise is so so overpriced, literally double of the original price. And employees stare you down wherever you walk in the store. I tried thanking the cashier but she was too busy chatting and laughing with her co-workers. So so rude, I’m genuinely never coming back here, I’d rather pay $15 shipping than to ever support this business again.
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August 2023 by S Z.
I needed a album!! Not really but I really wanted one and I was in the area so me and my mom went. The kpop store is very organized and nice and the girl who was working there was so sweet and laughed with me. I got a stray kids and bts dicon album. There was a lot of sales, and with a purchase you can get a free poster. Be aware there's not a lot of options but it's a free poster! I would recommend going here if you're in the area.
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June 2023 by advnisaudios
Typically I would understand if a store is selling their stuff for a little more than what they are. But the service is kinda bad. I spent over $200 at this store and asked for an extra bag because my lightstick was popping out, and the girl told me they were too expensive to be giving out two plastic bags. Sad because this is the only kpop store in palm desert.
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June 2023 by bee val
Save your money the albums are twenty dollars more than they originally are
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June 2023 by Persephone O
Honestly their photocards seem pretty legit. I just don't think you should buy your albums or lightsticks from here. their prices are insane. 35 dollars for the newjeans album when it's 25 at target is a lot. The employees are sweet though. You can also get the lightstick from weverse for 30 dollars cheaper with everything included.
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February 2023 by Michelle
The service was horrid. One of the cashiers was very rude. She said she had been there for a lil over 2 years but didn’t seem to know much about the products she was selling 0/10 do not recommendWorker responded with disgust when asked a simple question about a product. Items r triple the price and for whatI bought multiple cards and wasn’t even offered a sleeveDo betterPs prolly don’t yell across the store either that was very unprofessional
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February 2023 by Hera
I can't speak for the lightsticks because I've never bought them (you're better off getting them online anyways), but I'm surprised this place is getting accused of fake photocards because everything I got seems legit. Odds are that pcs aren’t going to 100% match the sample pics on websites and stuff depending on where and when they were made. Even my photocards directly from albums look a little different from other examples. Fake albums aren't a thing. Imo it feels like inexperienced buyers just getting spooked
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January 2023 by junoesque
Fake photocards. Be careful. I bought a few and keep in mind they’re pretty pricey for what they are. They lie about everything being “authentic” too. Unfortunate because the employees seem so convincing as well. Guess that explains why they don’t let you return their fake stuff.
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January 2023 by Mari Y.
I have been to this store quite a couple times so I thought to finally leave a review. This store itself is very cute but HEAVILY OVERPRICED. Albums that are usually 20$ are 40$ here. Its insanely overpriced and ridiculous. Then the staff is extremely rude. They all seem so cranky and unprofessional. Whenever I walk in and I am looking around at items I can just feel them watching me as if I am going to steal. I understand they have to keep their product and store safe but the way they make it so noticeable and its funny because sometimes I am the only one in the store like seriously... why would I even try to steal if I am the only one inside it's hilarious to me. honestly wish this wasn't the only kpop store we had in the coachella valley. If you collect albums and photocards honestly buy them online do not go here and spend twice the price and deal with rude staff.
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December 2022 by euphora
DO NOT BUY YOUR LIGHTSTICKS OR PHOTOCARDS FROM HERE!!! I recently bought a blackpink lightstick and it was dirty and had black scuffs on one of the sides. it was definitely used and they charged me a lot more than the official website. it was also missing my two photocards and the box had been opened before and torn. this place is a scam.
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December 2022 by Eddy Wardo
This store isn't my usual stop and shop but is always interesting when I visit. I buy all my gifts for family here, and they always have a variety of items such as posters, albums, merchandise, figures, etc.Always a plus is staff is always helpful and friendly.
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December 2022 by tanvi !
It’s a really good store! The employees are very nice and the K-pop albums are in good condition will come back to this store again!
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December 2022 by Tanvi Gundrathi
It’s a really good store! The employees are very nice and the K-pop albums are in good condition will come back to this store again!
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April 2022 by Kirstin Clark
They had a huge variety of albums, even from underrated groups! Customer service was great and I appreciate this store very much! It’s a hidden gem! <3 will definitely come back again
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January 2022 by Sharron Simon
Awesome customer service with our store rep Marisol! She was helpful and very knowledgeable :) helped me found the best Christmas gift for my daughter.