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November 2023 by Lena Y.
Went for an oil change and they suggested I get my brake fluid changed. What should have been 2 hours turned into 4...so far. I'm still here! When I asked what was going on. I was told we're short handed. Then why give a 2 hour estimate?? Why suggest the brake fluid?? Why not offer a shuttle to at least get something to eat?? I'm starving. Very disappointed!!!
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October 2023 by Joseph S.
I went In today for an oil change with an appointment for 9:45am and they didn't finish until 3:40pm when I went to pick up my car I waited 15 minutes just no one was acknowledging me to get the keys back.
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October 2023 by Robert R.
I had the absolute worst experience here. They lie about what is in stock just to get you in the door. I wasted an hour of my time this morning going to i10 Honda to look at a new Honda Pilot which was on there website as in stock and when I spoke to Rosangelica last night, it was available. When I messaged this morning, there was no mention that it wasn't available. Upon entering the showroom, I waited for them to bring it up to the service drive to have a look and there was nothing to show me. Why not just say that up front and prevent the aggravation? Just another Honda dealer jerking you around.
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October 2023 by Julio L.
They help me with turning in my 2018 Accord Touring 2.0T and driving away with 2024 Honda Accord Red Metallic. Great All around Service down to the Finance Manager. The process was smooth, I had to travel from Moreno Valley to Indio to get quality service
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October 2023 by Brad W.
We have purchased two vehicles from Unicars within the last 3 months. We plan to return again and again as their sales and service are the very best. They only sell used vehicles which are inspected and confirmed to be of the best quality, and their new inventory speaks for itself. This trip we met a very friendly and genuine salesman - Eduardo. He has a heart for the customer and the knowledge to help buyers make a great decision. We found the right vehicle, but Genaro put us in the BEST vehicle. He saved us money, and best of all, got us BETTER financing. Crystal put all of our paperwork together quickly and efficiently. I have always been told that the people at the car dealership are NOT your friend - they're there to sell cars. It has been our experience at Unicars that you feel heard, cared for, and genuinely respected. This is something I have never experienced at any other dealership. Thank you, UNICARS for continuing to be the best in Southern California!
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October 2023 by Joseph R.
Aside from work laid for, no report or analysis Shetland is given you for auxiliary work done like tire pressure check, battery check, etc. only word of mount report.I no longer use this agency for repairs.
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September 2023 by David S.
David SmithI brought my car in for regular oil and filter service. Good greeting, Agent Moreno was as usual pleasant. I also got the auto butler treatment. I am so pleased with the Unicar Honda service.
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August 2023 by T K.
Waited 3 weeks for an appointment only to sit there for 4 hours waiting on an oil change and a tire rotation. They apologized but it simply isn't good enough. They should have told me it was going to be a while, I could have left, at any point they could have told me it is going to be another hour or more and I could have left. It is not professional, it's not how you run a business, and no one appreciates having their time so carelessly wasted.
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August 2023 by Google user
They are real good about charging 700 dollar for a car but fail to even have appointments available or even answer the phone. Calls to management or service advisors go to voicemail or worse unanswered.
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July 2023 by Graciela G.
My family and I had an excellent experience with our used car purchase at Unicars, Indio. Everyone was very kind and friendly. We're a bit far from Indio, but will highly recommend Unicars to my family and friends to make their car purchase. Thank you again Unicars!
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November 2022 by Diane M.
Went in for routine oil change. Very good customer service from Benjamin. They forgot to put the car thru the wash and he made sure it was done before I left. Very nice young man. He's an asset to your business.
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November 2022 by Enrique V.
Had a great experience as always. Benjamin, helped me get the proper tires for my 2016 Honda civic. He also made sure the oil change service was done. Both services were done in a timely manner. I am now on the road with ease of mind knowing I was taken care of by the unicars Honda team
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November 2022 by Jessica H.
Was in and out supper quick, went for a new battery and was out within about 15 mins, thank you Francisco the service advisor for the supper quick service!
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October 2022 by Denise G.
Curtis and G were helpful and professional. They gave us exceptional customer service and they were honest. We actually left and then came back and were able to get the deal we were looking for.
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October 2022 by Rosy Hector P.
Glad to have Unicars Honda as my service provider for my Accord. Service appointment went smooth :) Benjamin was great!