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February 2024 by Randy Patrick
Great service and warranty coverage
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February 2024 by Ricardo Camacho Jr
I have been on the phone for well over 20 minutes. When I called some guy name Frank, he just answered the phone and says: Hello this is Frank. Can you please hold it and doesn't even wait for your response?" That is bad business practices. Being a business owner, I believe HR needs to train well with their employees not just in the service department but also on the customer service side.Sincerely,Ricardo
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January 2024 by NANCY FAJARDO
Customer service is excellent, they always listen to what I need for my car, clean shop, technicians always smiling
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January 2024 by Rene Murillo
The people are friendly and helpful. They have a good attitude when you come in and they get things done.
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January 2024 by Michael Demmons
Called a few days before and told them exactly what I had - a Sprinter 3500 with dually wheels. Made my appointment for 8am and showed up at 7:45. At 9:15, they came and told me they can’t do Sprinter dually wheels - which they told me they could do when I made the appointment.I.e., they completely wasted my morning for nothing.
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January 2024 by Yotee N.
Friendly and reliable. Just had back surgery. Associate worked with me to get an appointment where I didn't have to wait long. Thanks Frank.
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January 2024 by Rob Eccles
I was passing through Indio to San Diego on New Years Eve day on a road trip through Death Valley when my car warned me about a low tire pressure. I looked at the tire and found the nail. I put air in it then tried various tire repair places along the way but none were willing to help me. Firestone came to the rescue and got me back on the road quickly but doing a very thorough job plugging the hole. I hardly ever leave reviews but with service that stands out from the pack, and kept an awesome trip from having a stressful ending, I had to take the time to do it! Thanks again, guys!
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January 2024 by Aiden T
Fast service, friendly vibe, and knowledgeable staff.
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January 2024 by Anthony arellano
They are always the best!
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December 2023 by Rob E.
I was passing through Indio to San Diego on New Years Eve day on a road trip through Death Valley when my car warned me about a low tire pressure. I looked at the tire and found the nail. I put air in it then tried various tire repair places along the way but none were willing to help me. Firestone came to the rescue and got me back on the road quickly but doing a very thorough job plugging the hole. I hardly ever leave reviews but with service that stands out from the pack, and kept an awesome trip from having a stressful ending, I had to take the time to do it! Thanks again, guys!
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December 2023 by Isaac S (Moses)
Spent $120 on an alignment just for them to tell me after the fact they couldn't do it properly because my car is missing adjustment bolts. Why do it if you can't do the job properly? Not only that but I scheduled an appointment and still had to wait over 3 hours AND THEY DIDN'T EVEN FIX THE VIBRATION! Horrible experience, huge waste of time and money.
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December 2023 by Ana L.
The staff scammed me and I'm going to fire Firestone! Don't trust the diagnosis that the staff or technicians provides 1
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November 2023 by diana Beltran
Please do not take your car here. We took my husbands car here. They misdiagnosed it, it had to be brought back. They kept it for almost a week. We needed the car, we called to see if it would be ready and they said that it would be ready the next day because they were putting it together. This car kept dying. For a week they couldnt figure it out. Other than that it no other issues and no leaks. Tell me why they call me within an hour and says it actually ready. I was a little shocked as it was originally going to be ready noon the next day. We pick it up and the next day the coolant leaks out. Well looks like a hole developed or created it as they put it together. If this would have happend months from now it could make sense. But immediately after it leaked. Literally hours. This car had no leaks. It stayed at firestone for almost a week. Take a guess....Terrible service. Lol and looking at the other post we dealt with carlos. Agree he will fix something to break somethin else. Trail of evidence. This isnt his first rodeo!!!!! He is a mechanic and knows how to keep that service coming!!!!
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October 2023 by Jessica Ratliff
We were traveling and needed a cv axel replaced. Carlos went above and beyond to get us back on the road! Great experience!
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October 2023 by Monique Allen
These guys were professional, honest and quick. Thanks so much for the help!
