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September 2023 by Jo Ann M.
Jackson St-Indio. The women pharmacist lied to me on 9/27. Doctor sent prescription at 2:30. After not getting a text that it was ready, I call the pharmacy at 5PM. It was a pain medication needed after a surgery. The pharmacist answered the phone and I inquired about the status and she told me she needed to order it. I asked, why didn't you contact me? I need it today. She asked me to hold, stating should would check for another brand. She said it will be filled and ready in 30 mins. Guess what? She filled it with the exact name medication as prescribed from the prescription and qty. Code for pushing off work is "we need to order it." I expect more from a pharmacist. It was pain medication. PAIN doesn't wait until tomorrow. Terrible. Plus, this store has no inventory. This is normal, not exceptions and not recent. Tried to pick up big bottle of hair gel we occasionally get from CVS. Nothing. Only found a tube. Lost sale opportunity.
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April 2023 by Martin Schmid
Pharmacist was very helpful and courteous.
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January 2023 by Google user
CVS in Indio CA at 42150 A Jackson St. always provides professional, courteous, even beyond the ordinary service, whether in vaccines or filling prescriptions.
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January 2023 by Michael Plekon
CVS in Indio CA at 42150 A Jackson St. always provides professional, courteous, even beyond the ordinary service, whether in vaccines or filling prescriptions.
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August 2022 by Mark Z.
I have always had a positive experience at CVS pharmacy Jackson St. in Indio. Jimmy, the pharmacist has been exceptional and went out of his way to ensure my prescription was properly filled as my physician had requested a specific manufacturer for my medication. Thank you Jimmy!! Also Maritza has always been pleasant and extremely helpfu. I go out of my way to go to this CVS pharmacy
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July 2022 by Jill D.
The pharmacist is a real b***** I stood at the window for 10 minutes before she even acknowledged me. Previously she refused to let me use my 30% coupon to buy sinus meds because they keep it in the pharmacy. It's still an over the counter item and the coupon was valid so I had to get the Manager involved. I had to wait for like 20 minutes to get it all straightened out. No one apologized or cared about the pharmacist's error at all. Not a great CVS like the one I went to in Wildomar for 13 years.
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May 2022 by Amanda J.
The two women I dealt with at the pharmacy were insanely rude. When we first arrived for our second booster, they lady checking us in seemed so unhappy with her life and rude. No "hello" or pleasantries. Not to mention, we were the only two in the pharmacy. Then another lady came out and said we cannot get our booster yet and it's only for 50 and older. Pretty sure if you check the CDC site it says 4 months from your last booster, which I qualify. However I am also pregnant which makes me immuno-compromised and my doctor INSISTED I come get boosted. They do not know what they are doing here. Go to Walgreens across the street.
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January 2022 by Regina S.
Horrible location. I used to use CVS in Huntington Beach and they were wonderful. This place has absolutely no customer service, and incredibly rude pharmacy techs. I ordered a refill on my prescription for 90 days. They called me back and said they didn't have 90 days worth of medication it would have to be ordered and would take a week or more. Since the thyroid medication is something I have to take daily, I asked if I could have a weeks worth to cover until my 90 day prescription was able to be filled. She said no she couldn't do that. I tried to explain it a different way and said, but this is medication that I had to build up to and I have to take it every day first thing in the morning. How can I do that if I don't have it for a week? She said she couldn't help. When I persisted with what CVS had done in the past to cover a lapse in availability, she hung up on me.
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January 2022 by Lu M.
Terrible pharmacy, they offer no help to senior citizens, I was there when there was no one in line at the pharmacy and they had just opened and I couldn't get a shingles shot! I was told by the woman pharmacist that she had the vaccine for the shot but couldn't give it to me because I did not have an appointment. So, I stood there and tried to make an appointment to get the shingles shot. The online site kept sending me to Palm Springs, even though I am in Indio. I quit going to CVS years ago because of other problems I had with the pharmacy. This CVS is no different than the others like dealt with. I called Rite Aid about getting a shingles shot and they said I could come right away. I don't recommend the CVS on 42nd and Jackson St., not any other CVS pharmacy!!
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November 2021 by Sidney R.
CVS is usually my go to pharmacy but the people working the pharmacy at this location are not polite and lack compassion. I don't think I have had this problem at any other location. So CVS is good, just try to avoid the Jackson st location
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September 2021 by Robert M.
I recently visited this Indio CVS pharmacy to pick up some medication for my elderly mother. Ngco the pharmacy manager help me with my list of prescription. She was very knowledgeable, cautious, and answer all my questions regarding my mother's medication. She also put in request to my mother's doctor for an expired prescription. Great job, thank you for all your help Ngco.
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May 2021 by Jerry R.
I like the customer service received while I am in the store. The one star is for the evening pharmacy staff who are completely unhelpful when it comes to customers and their needs. I waited for my 2nd COVID vaccine and the two staff in the pharmacy acted like nobody was even there. Earlier in the day I tried to contact the pharmacy to reschedule an appointment and nobody was answering the phone. Well no wonder the 20 minutes I was here the phone rang multiple times and never seen either of the two staff pickup the phone. Completely different than the morning pharmacy staff so I will be making sure I schedule or come in early in the morning!! Never again in the evening.
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May 2021 by marie page
Got my PCR test, very professional!
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April 2021 by Roanna B.
I like this CVS. There is not wait for pharmacy and the staff is very friendly.
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March 2021 by Richard S.
Went back for my second dose one month later and it was like night and day. SO much better! No lines, no crowds, just in and out. Very smooth, very nice experience. Thank you CVS for being so responsive and fixing the overcrowding problem. Great job!
