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April 2023 by Renita David
The customer service person who took care of my order was very helpful with great customer service .
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August 2020 by Judie Roman
After reading these reviews, I was nervous. But our experience (although stressful) ended great. Today we had a truck reservation, upon arrival, Abdul (the guy who assisted us) realized their system had an error. Long story short, our price for the truck tripled and our dates were wrong. I showed Abdul our confirmation email, including dates and pricing, and he was so helpful. He contacted his boss to get it straightened out. I called customer service and even though it was stressful, everything was fixed. They are wonderful and so patient. Don’t believe the reviews, nice behavior gets nice assistance.
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June 2020 by Ethan Woolever
I was called the day before by this company and they told me my truck was delayed and that it would be available by 10 am. I had to wait 6 hours after my reservation time to get the vehicle I had reserved. I was also told that the packing blankets I reserved and box dolly was unavailable. Would never use Budget ever again.
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March 2020 by Chris Ruegg
I would never go to this company... they called me 2 hours before my move. To inform me they don’t have a truck for me. I reserved it 2 weeks prior and calling me 2 hours before is ridiculous!
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August 2018 by J
They Cancelled a reservation without asking which charged us $50, he overcharged the extra driver by $15, lied about the trucks condition (the truck was f*%cked up), he wrote down the millage wrong (left off over 5,000 miles) the quote was was $85, but charged us over $130. Would not recommend.
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June 2018 by Gary Sakamoto
I was given a truck that had bad front tires. I didn't notice it until i was loading the truck and my friend mentioned it. Tried to return the truck because didn't feel safe, the agent would not return it. So I left it and dealing with it with corporate and my credit card company. Very shady person.
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April 2018 by Bianca Aviles
The owner takes long you have to wait around hours to get the truck and then when you take it back he still wasn't there. Drop off truck at 10am and he didn't call back till 630 to pay for the rental and deposit .
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December 2017 by Brett Brown
Abdul was very helpful and gave me a free upgrade
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August 2017 by Minnie Higgins
Took truck back after 20 hours of a 3 day rental. Office closed in mid day. Had to call phone number listed 5 times before someone answered. Rude and obnoxious man told me to leave truck and put keys and paperwork in drop box. Then we noticed a $50.00 charge from them that they wont explain. Never rent from Budget! They suck.
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June 2017 by John Rand
Middle of the day no one around. We called the number and was told wasn't coming for a long time. Got much better service from the Budget/Avis place on Hovey lane in Palm Dessert.
