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“We have had nothing but upmost professional service with this bank! We have a couple accounts for our business and also had great experiences going through them to be reimbursed on construction loans. Nothing but great things to say about Pacific Western and especially all the staff at the Indian Wells branch!”
“I have to give this branch 5 stars Michael Smith is fantastic sadly he developed a relationship with me too late in my years of debacles to save me from leaving Schwab after 35 years. We only knew each other less than 4+ months pity I hadn't reached out to him sooner I blame myself for that .I tried to keep my accounts and Michael did his darnedest to get me through several months of issues but alas he could not control the noise, frustration ,rudeness and incompetence from the internal departments that I interacted with directly .I am grateful for all he did and if you use the branch I am confident Michael would be a benefit to your relationship with this company if you use him directly to address issues versus calling corporate .”
“This is not a regular bank branch with tellers and such. It's a "wealth management office". You won't be able to waltz in and make deposits and withdrawals.
Very nice people, and they managed to take care of what I needed, it was just kind of a pain.”
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“I was greeted by the staff as i walked in and felt very welcomed. The representative was quick to answer my questions and assist in setting up my new account. When the account was set up I had no questions unanswered as all of the ones I was prepared to ask were answered during the account opening process. I am hooked on service from First Foundation Bank.”