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June 2024 by Monica Pinto
Bad attitude of staff, no service provided. This is not the first time I have to deal with Santiago poor customer service skills. The wasnt able to get my car fixed since no shuttle was available when specifically I requested the service at certain time due to my work schedule, I had to take my car because nobody was available apparently the service was not even scheduled since Santiago couldnt find my name. My car continues to be with a check engine light because no service can be provided
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May 2024 by Adrian Hernandez
This is the third time I take my Atlas to VW shop with the same results; they cannot find why air /wind sound is coming into my car's cabin; mechanic states it is the luggage racks on top of the car, but the air sound is coming inside not heard from the outside; also, the mechanic found that my Atlas's Chremallera/is damaged; he said they will order the part, but after 10 days, they have not called ; so I am not driving my Atlas because I fear I will lost control while driving it. I rented my car for three years (7000 miles per year), but I have driven it for almost 14000 because the sound is an impediment to travel long distances; the wind start making this tedious noise when I am driving about 35+ miles. The person in the service room is providing an excellent service, but I cannot state the same for the person in charge of VW shop.
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May 2024 by Rocio Garcia Silva
There are very cordial people.
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May 2024 by Romeo Rodriguez
Excellent customer service
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April 2024 by Luis Sotelo
Always great service. Saul is super professional.
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April 2024 by D G
I was able to take my car in the same day despite not having an appointment, my concerns were addressed, and the issue was resolved.
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March 2024 by Venecia Navarro
Very good service. Thank you ?
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March 2024 by Chris King
Shout out to Santiago Gutierrez and the morning service crew for taking good care of me and my GTI this morning!
VW Roadside Assist covered the tow in from near Blythe and dropped me off at the drive at 2am.
After an uncomfortable night’s rest in the little blueberry (GTI), Santiago and the guys had the service station opened at 7am and welcome me in where they quickly offered water, coffee and just warm spirits after a long night.
They quickly got the locking lug nut issue resolved, offered to replace the others with standard ones (yes please!) and got the spare on.
While they didn’t have the tire I needed, Santiago went above and beyond to find me nearby locations that would have one in stock and his recommendation panned out.
Thanks for the quick service guys! If I’m ever in El Centro again, I owe you beers.
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March 2024 by Johnny Esquer
very courteous service advisor
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March 2024 by Patricia Gerardo
excellent service from the service department to the driver who took me home
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February 2024 by Hector Hernandez
Short time waiting, en fast service,and prices average, AROUND town
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February 2024 by Eusebio Lopez
Good guys..good service
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February 2024 by carlos juarez
Very helpful and speedy service
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December 2023 by George Elliott
Service and sales great people!
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December 2023 by Kary Cota
Excellent attention !!
