10AM - 7PM
1070 13th St Ste E, Imperial Beach“I want to thank Lexi and Stephanie for all of their help with my phone. They were the ONLY ones who knew what they were doing! Big thanks to them. I will definitely make the drive from Radcliff ky to shepherdsville for my services! DO NOT GO TO RADCLIFF FOR ANYTHING EVER! ALWAYS GO TO SHEPHERDSVILLE! Again, thank you so much guys you really saved me! Excellent customer service!”
“Awesome store has a great staff definitely will be coming back i love my new iphone 15 pro max said it was a 3 weeks wait and got it in 4 days ! Awesome also got 1000$ off the phone for my old phone ! Great deals !”
“After I gave my information on the issue with my phone, you gave your thoughts and your expectations of a fix with an appropriate amount of certainty. That sounds vague, but it's the best model for customer service. It's honest.*It's on the customer to be honest as well. If you suspect water damage, say it. When an electronic is opened, they can see the history of treatment to a degree.*”
“We worked with Paulina, she was amazing. She helped us with all we needed quickly and effectively. She gave us the best prices and payment plans. Very great customer service ?”
“AT&T’s customer service rep Daniel greeted us right away and helped us immediately. He was friendly, knowledgeable and professional--and he had our technical problem resolved within several minutes. I also made a purchase from him before leaving the AT&T store, and I was very satisfied with his additional help in making my selection. I highly recommend AT&T’s cellular service and products.”
“So i came into this little hole in the wall store trying to figure out what to do about my two different cell phones from separate carriers (one being T-Mob of course. The worker could not help me with my strange request of changing phones, carriers and phone number but he did advise me what to do- and in a friendly way even though he knew it would not end with a sale. Good experience which wasn't expected in the area it's in. I guess that's just an assumption i made that was entirely incorrect. I guess that's why we shouldn't assume!”
“I was so bummed that I spent 1.5 hours with Apple Care in the Apple Store and it only took 5 minutes in here to set up iPhone. Very kind, attentive friendly service with a smile. Thanks for everything!!”
“I am planning for a trip that i needed my Sat Phone Sim Card activate right away and called Northern Axcess after their normal working hours but managed to speak with Jeremy. Even though it was late, he spent all the time i needed to make sure that i had exactly what i needed. Its tough to find good customer service these days, and they delivered. I don't typically post reviews, but this one deserved it. Thank You Jeremy!”
10AM - 7PM
1270 Picador Blvd suite q, San Diego“I had a pleasurable time while visiting this store, especially because I don't know a lot when it comes to phones and technology, so I was really surprised how the people that work here are extremely nice and have a lot of patience. They explained me with every single detail how their promos work, they helped find the perfect device for me and my needs because I work on construction so I needed something capable to resists accidents. Plus, their tempered glass and cases are really good, it will help me a lot when I go to work and feel safe. They even taught me to use my new phone and reviewed with me all the features that it has, I found this extremely helpful since I'm no really into technology. Amazing costumer service!”
“First time customer here. I looked up some local phone repair places online and this one had consistent good reviews. Brought in an IPHONE with a deep crack around the speaker. Daniel was right on it, he installed a brand new screen for a reasonable price. My phone looks and works great! will definitely come back. Lee A.”
“The person who assisted me was Fernando, he was in charge of answering any questions I had as well as giving me advice for activating my account in an easy to understand way.”
“Don't even think about going to another Metro store!! The STAFF ARE what make this store PHENOMENAL... besides it being right on the trolley route. It's the staff that make the vibe here FUN! They work ridiculously to get you the best deal researching everything before proceeding with you and mind. They are just the right amount of personable, sharing riveting stories while you wait--which is way faster than the other stores. They make you feel like you have a family member who works for Metro: giving you the best deal! THEY CARE & IT SHOWS!! Christian was so patient when my phone went black screen and had to deal with my children getting sick before coming in and buying a new phone having given me all the research and spending a lot of time with me before I made my purchase a different day. Even came back in for me, after clocking out! Gabriel, the manager, was so professional, educated, and empathetic to my particular situation. He even informed me that my phone that blacked out is under warranty and would only cost $25. He absolutely did not have to do that, saving $$money!Christian & Gabriel worked like customer service agents back in the '90s, when customer service was awesome! They really did not have to care so much about me and my kids but they took such time out of their own schedules even past closing to get everything right with my account adding a third line and getting me the best deal with the additional phone. They worked within my minimal budget and sick kids in attendance to get it done! I watched as Gabriel educated a foreigner as to the best way to save money not trying to push a sale when most would have. I cannot rave enough about all the staff here and their care for customers, truly caring about customers and their unique human conditions!! They even treat the indigent population that surrounds their store with respect & empathy. Heck I'm ready to vote for the 2 for Pres & VP in 2024... YOU WILL LOVE THIS STORE. Go!”
“This store is amazing! All around, the service was great! I upgraded my iPhone here and was in and out in no time! The customer service was exceptional, and I’m grateful for the staff making this process quick and easy!”
“It was great customer service, Yonic R. Solved all our questions, offer us promotions that of course we got. He is Very patient. Very friendly. We are so happy with our new services and phones.”
“As soon as I walked into the store Priscilla greeted me with a warm smile and helped me make a claim to fix my cracked IPhone screen. She was very knowledgeable and friendly! They didn't try to make me buy the latest phone or get an upgrade (which I really appreciate). I will definitely be coming back to this store!”
10AM - 6PM
1635 Sweetwater Rd G, National City“I love this cell phone shop. I've had 2 phones repaired myself and sent 3 family members to get repairs as well. The owner is very straight forward and doesn't nickel and dime you. Always tries to give you the best price and has even thrown in a free screen protector. Possibly because Ive sent him my families business. Lol. Great customer service in my opinion. Also has a great selection of accessories at a reasonable price.”
“This place is absolutely phenomenal. They are priced below their competitor's and yet their work is top notch. If they tell you that the work will be done by a certain day you can take it to the bank. They are polite, professional, and well priced. There's always parking and you never have to wait longer than one minute. I will recommend them to my family and friends.”
“Jackie was great! She's very professional and provided excellent customer service and got my repair done in no time at all. The whole process was very smooth. Would definitely come back without a doubt for future repairs on any of my devices.”
“Best customer service experience I have had.Very attentiveThe young lady helped me set up my internet account.I had difficulty setting up on my own and with the help of telephone representative.The associated listened and verified my ID @ account information. My issue is resolved. Thank You”
“Majo was extremely helpful and patient when explaining all the features of my plan and helped me get my new Apple Watch. I was very impressed by the great customer service of the reps and all of them are bilingual. Thank you again Majo ?”
10AM - 8PM
591 H St, Chula Vista“Thanks so much to David for his help!! I have not upgraded my phone in YEARS so I came in not really knowing what I wanted or what exactly I was looking for….so I really appreciate his help. He explained to me the options best for me and overall gave me a very quick and smooth sailing experience.Love the overall service from this place, if you’re looking to upgrade— talk to David!!!”
11AM - 8PM
952 Cardiff St, San Diego“I had my phone stolen today and i was upset but I came to this metro pcs and the young lady by the name of Sally was so super nice and so very helpful she just made my day 5 stars to this employee. Thank you Sally”
“I was helped by eva at this location and let me tell you. Exceeded my expectations. One of the nicest people I ever met! Not only was she very polite and friendly. She saved me a bunch of money on my plan. She was the best!”
“This is the best Cricket store in Chula Vista. I drive 30 minutes just to go to this location because every time I go to another one the employees are rude and have no knowledge of the devices.”
10AM - 6:30PM
900 F St #134, San Diego“Great Cell phone repair shop! Miguel provided exceptional service and made sure I was taken care of in ensuring my iPhone 12 Pro Max Camera was back and functional. Highly recommend based professionalism, customer serviced and technical acumen in cell repair”
11AM - 9PM
555 Broadway Ste 1110, Chula Vista“Definitely the best store, the best service and they carefully explain all your doubts, giving you the pressure and service you need ? recommended, the super friendly staff ??”
10AM - 7PM
220 Euclid Ave Ste 20, San Diego“Roxanna Susana and Vanessa were really helpful cricket employees. They provided the best service ever, these employee are not only beautiful but also extremely kind. If you have any problems this is the spot to go to. I left feeling happy and fulfilled. Best customer service!”
“I had gone to other AT&T local places and even call customer service and they never seem to know us what was goin on with my shipment order I had place over 2 weeks I decide to stop to this at& t to actually cancel everything . But I explain one last time to Andres the representative that help me and he actually found out what was goin and explain .Hes customer service was excellent very helpful I was happy my problem got resolved and even walk out with an iPad I wanted :) this is the location to go to and definitely Andres is the one to ask for 10/10 recommended”
10AM - 8PM
620 Palomar St, Chula Vista“I want to share my positive experience with Enrique who helped me start my AT&T Service for my home internet. Enrique is knowledge, efficient, and easy to communicate with making my experience outstanding. All I had to do was sit back and relax while he got me on my way to my home internet service. I would highly recommend Enrique to assist you too!!!”
“Went to the store to get a new phone since my phone was broken Mary helped me.out and gave me a really good deal she hooked me.up witt accesories and her costumer service made me feel like she was being friendly then just trying to sell me like at other places definitely coming back here to buy my kids phones here thank you mary you deserve a raise”