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March 2024 by Joseph U.
GO TO A CREDIT UNION!! Big banks play by there own rules. Venmo would have cleared my funds faster than Chase. 1 star for the nice teller who kinda helped me. 7 day hold on a Wells Fargo payroll check from San Diego county's largest employer then giving me a private office to call customer service to release the funds; 0 stars. Maybe by holding people's money and with no staff that's why they can afford 5% on there CDs. Place is a joke.
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January 2024 by Jose Gaeta
Awesome Bank ?
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December 2023 by Jessie J.
Great staff and clean environment! I usually see Sonia Torriz or Juan Garcia. Both AMAZING. Torriz is super empathetic to all the *many* questions I have and Garcia is incredibly friendly even to people who don't have an appointment with him. ATM messed up my deposit on Christmas Eve, but that can happen anywhere. And they're fixing the problem as fast as they can. Thank you
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September 2023 by Jesus Lopez
I adore this branch and the tellers are so nice, I wait long time to post this review but Teresa was amazing in giving me info and helping me.
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September 2023 by Jasmin Quijada
Long waiting to open a account but service was good
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September 2023 by Ily A.
The ATMs are always out of order or slow. It would be nice if they would work but it is never guaranteed so it causes long waits
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July 2023 by Lidia A. Puga
Excellent service, the cashiers are very friendly, fast, and efficient!
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July 2023 by katherinemezza
Never wanted Chase as my primary bank, but they where offering "best" rates for home purchasing and they gave me the WORST taste. Very unprofessional because the amount of mistakes THEY made in our application is laughable now, but delay our home purchase for 3 months. We pulled the offer with them because our agent decided to go on a week vacation while handling our case, I would rather not name person because she was also trying her hardest to get the most $$$ (up to $15,000 more) out of us, no compassion for their costumers. I am so glad we worked with a broker and we got our house in just 2 weeks!!!
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June 2023 by Jerome Leberer
This bank, their workers, this entire corporation are thiefs and extremely unprofessional. Steal a check that's been cleared and then continue to hold all the funds. While laughing at the customer in their face. I will be closing my account with corrupt chase. This location is by far the worst.
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May 2023 by Emme K.
Juan Garcia is the best! He's helped me numerous times with business and personal accounts as well as mortgages. He is always friendly and professional and is also tenacious. Today my son was trying to move his custodial account into Chase College Checking online but couldn't do it from his computer - a firewall or something was throwing off the Chase system. Most bankers would've just given up, but Juan figured out a way to get this done. And this is just one of the many times he's helped sort out an issue. We are so grateful that he's here in IB!
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April 2023 by mohammed alshaikhli
Teresa was the best..
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November 2022 by Jesus Perez
Friendly staff, great service
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August 2022 by Nathan Scharr
Went to open a business account, now they want an appointment to do anything other than the teller. Chase you were doing so good prior to covid. I wouldn't post this if they were busy, but there were only 2 other customers and they were at the tellers.
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August 2022 by sam
Terrible customer service
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June 2022 by Ang Soule
Half the time the ATM are closed down and won't give out cash. The lines are always long seeing as how they only have two people working in the front. I had to disable the Chase app because it was hacked and money was being stolen from me. This place has really gone downhill and I'm about ready to move on.
