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September 2023 by Virginia Raygoza
The owner was very friendly, helpful and caring. I recommend this place if your looking for dresses.
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March 2023 by Pumpking Kn!ght
Very nice customer service , they were all nice and prices aren’t too bad
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January 2023 by Alma lpz
It’s small place but I will definitely recommend. They have excellent customer service and lots of beautiful dresses for you to choose I don’t regret buying my daughter’s 15 dress here.
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December 2022 by Maya De Leon
Great place employees were so nice and had patients amazing dresses ?
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December 2022 by Karina Vilchis
I don't usually post reviews because I like to give the business the opportunity to fix what they have done wrong. I ordered a Dress On September 18th lady in the front was very nice promised us the moon ad he stars > my daughter saw a dress that she loved but not in the color we were looking for. the lady Cherry then stopped us and said she was getting the dress in the color we wanted (EMERALD GREEN ). She said the dress was going to arrive in November she said " I am so sure you are going to love the dress so much that if you don't I will refund you". Fast forward the dress did not come in November I followed up with her many times she then said everything is behind but dress will be in February. She calls first week of January and says dress is in we go in to pick up the dress and what a disappointment she try's to give us a TEAL dress , when we tell her that is not the correct color se starts ignoring me and my husband and tells my daughter "the dress is gorgeous it will still match your decorations". We said no to that one and still gave her the opportunity to show us others she had but the two other ones she had were nothing close to what my daughter wanted. This lady was insisting to my daughter that the dress looked good on her butt he dress was horrible. Finally she said she would refund me but because I did not have the same card I payed for she had to call merchant services but for sure she would refund me Tuesday. it is now Thursday and she has blocked my H52.03hone number she is not answering my calls or text messages and when they do answer Is if i call from a blocked number but they say she is not there. This place is FRAUD !!! don't go here please. the first dress is was she wanted in Emerald Green NOT TEAL! the other two is what she wanted my daughter to get
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November 2022 by Ingrid I.
I live in the Bay Area and came to LA for the weekend a few weeks ago. I initially was going to go to the Alleys to look for my daughter's dress, but I looked in yelp and came across this shop, so I went to check it out. There are dozens of stores in the area that cater to quinceañera events, but this one was the only shop that allowed my daughter to try on a dress she really liked. I didn't purchase the dress right away because in all honesty, we wanted to look at all the available options and didn't want to purchase the very first dress she tried on. My daughter and I continued looking for dresses all day, but didn't find one that stood out like the one at this shop. We went back home and saw more dresses there, and again, nothing really stood out. We finally decided to come back to the store today to purchase the dress, which looking back, I should've just gotten since day 1. Cherry has helped us every time we've been there and is super friendly. She really took care of us and answered any questions we had. The shop has tons of quinceañera dresses on display as well as dresses for damas and prom. This is definitely a shop you want to check out.
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November 2022 by L D
Cali Queen dresses made my daughter's quinceañera dress shopping a breeze. After having such a bad time at couture z bridal in huntington park were they stole our money and gave us no dress. Cali Queen took the time to show us dresses and reassure us that they would give us a dress in time for her photo shoot. The customer service was excellent. The owner was verynice and honest on the arrival time for the dress. They were clear on what we were getting. They were straight forward on what would happen if the dress didn't come in time. They made my family feel comfortable and safe they understood that we had a bad time on another store. They were willing to make things right. The dress was amazing and im very happy with their service.
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August 2022 by Elsy C.
I ordered my dress the size the blonde girl recommended. When it arrived, I had to call and ask if it had arrived. When I went to try the dress on, the blonde girl again, helped me. When she was trying to zip up the dress she had the audacity to ask me "Damn girl did you gain weight!" The dress did not fit me and needed to get exchange for a bigger size. The blonde girl was trying to sell me the dress on the manikin. The dress was already ruined and tried on by many women. I paid for a brand new dress, the store management was trying to explain to me that they only exchange and will no longer be able to exchange again. When I explained to the other girl how rude and inappropriate their blonde girl was with me, no apology was given. Don't go here trying to buy a dress, overpriced and horrible customer service.
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May 2022 by Cherry C.
Just would like to start of by replying to Sandra V I'm sorry to hear you had a bad experience today but No guy works here. Thank you God bless.. @Vivian G I apologize if one of the ladies here gave you her opinion and didn't sound right, Sometimes we just try to be very honest and help you choose the right dress she maybe meant to help you choose a better one for you. But not in a way to make you feel bad. I believe it was the dress she was referring to, But ,still training them to give the best Customer service Thank you God bless... Here @Caliqueen we believe size ,Color, race,or weight don't define or make a person,No one is more or less We are here do what we do best and that's helping customers choose the right dress for that special event.. @Cassidy TV Cassidy with US sorry that dress you ordered wasn't the color that you expected it wasn't in the catalog that's what happened But God knows I tried it wasn't that I was trying to make you choose another dress I was just trying to help I promise you that. I didn't give you a hard time giving you the refund But I understand you where upset over not being the color expected.. Sometimes the colors is very. I still hope you guys found the right color and had a great time at your even!!!! Which is the most important part ... Thank you God bless....
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May 2022 by Sandra V.
Didn't like the service of the guy there I won't go back 0 stars not recommending this place
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May 2022 by vivian galindo
If I could give it a zero I would. Went today trying to find a dress for my mom. The older lady at the store was very blunt and rude. When asked about dress size, color, etc, she would comment that that would not look good. We have never experienced this type of “body shamming” from anywhere. Wouldn’t recommend this place, there were many other stores on pacific more accommodating.
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May 2022 by Maira Alvarez
Good customer service. Bought my daughter's sweet 15th dress and her after dress for the night. She loved it!!! Definitely will be going back for any occasion even if I have to drive 1hr. Its worth it
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May 2022 by giyu tomioka
Decided to go to this store because all the positive reviews, but ended up having a terrible experience. They didn’t have that great of a selection for burgundy dresses and when I did find a dress that I wanted to try on the worker refused to let me try it on. She said it wasn’t going to fit and said that a dress like that wouldn’t look good on my figure. Considering i’m a size 14 in dress and has never experienced an experience like this one. I would not recommend this place.
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May 2022 by Maira Covarrubias
Definitely recommend Cali Queen Dresses ! Amazing quality, service and a lot to choose from. Will definitely return. Great service by the owner always willing to help .
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May 2022 by Elizabeth S.
Best customer service ever. Was greeted very kindly and the workers made my sister which was looking for a prom dress feel very comfortable and were very helpful with everything! Alot of other places made my sister feel bad even for just walking in. Would give 10 stars