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June 2024 by Laura Laura
I have been a Verizon customer before there was a "verizon" .. I have seen the quality of their customer care drop extensively in the last few years .. I was in this store for over 2 hours and left there without any resolution to my bill problems that they created .. lost my grandfathered plan that I had for being a client for over 30 years for something less .. I'd leave this cell company but all these companies know we are at their mercy so they all treat their customer same .. poorly!!!?☠️
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April 2024 by Coleen Nastasi
Service person was courteous and professional. Very prompt service. Would highly recommend
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April 2024 by Ashly Gione
Wonderful experience! I came in for an upgrade and left with the newest iPhone and Apple Watch. Staff is super friendly and knowledgeable! 10/10
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February 2024 by scott tucker
George is an awesome salesman and top notchWouldn't change a thing
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January 2024 by Elaine Parker
Austin was great in helping me with my new phone- would definitely recommend this store and Austin
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December 2023 by Tom Fanning
Authorized retailer, not a real Verizon store. They can't access everything in store. If you want a new phone, they can probably do that but this isn't customer service I was told to call Verizon and give the phone to the person to talk to them for me.
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December 2023 by HB S
Great customer service. Highly recommend this location.
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December 2023 by Chris Anne Bedgood
George was knowledgeable and helpful.
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December 2023 by robert craven
Worst Verizon I have ever stepped foot into. Customer service terrible. 1 person working on a Friday afternoon.
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December 2023 by John Deters
Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!
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December 2023 by Austin Sirovina
I had an easy experience switching over to Verizon. Sergio was educated on all the ways to make my plan work best for me. 5/5 stars, I would highly recommend this location.
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November 2023 by Louise Ann King
Outstanding customer service. My sales person George is extremely friendly, knowledgeable and helpful. I drive out of my way to always come to this particular Verizon store.
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November 2023 by Erin Batchelor
I had a great experience here. Shout out to George for all his help and knowledge. I definitely will be returning and highly recommend this store.
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November 2023 by Kylie Noon
Fred was so helpful! He recommended a plan that worked better for my family and got my new iPhone up and running so quickly. I really appreciate his help!
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November 2023 by Allison Fischer
Great experience with George. Painless purchase and switch to a new phone.
