November 2021 by c b.
Since US bank doesn't accept walk-ins I found a better bank that provides customer service & avoid the no we cannot help you go on line ugly attitude.
October 2021 by Brian Bogan
Went in today to make a Deposit. I absolutely hate it when a Teller is tapping away on her computer at window 2 from the left and did not so much as acknowledge me in line. I got out of line, signed the check and got back in line apparently still without so much as I'll be with you shortly. I left and went to the ATM. I'll touch base with the Manager in my next in person visit. Not very happy with them today.
September 2021 by C J.
They don't answer the phone, follow all their little "disclosures " and don't work with customers. I told them nobody reads the disclosures. So I accumulated 15 overdraft fees of $36 each in 5 days. $580 straight to US Bank. After I found out I called but of course they didn't answer so I drove there to find only one customer in the bank at the teller. Two employees were at their desk with nobody and the branch manager was in the back. After a long discussion they would not reverse any of the fees. I told them Chase does it all the time and it's not an FDIC rule so you can do it. The branch manager stepped in a reversed 2 charges. This place is old school and by the book. Don't expect any personalized service
August 2021 by Dawn H.
Teller was very pleasant. She made ordering a new card quick and easy after I had just lost mine. Got a temporary card and was on my way. Nice, quiet little branch.
May 2021 by Patrick Jones
Terrible experience after terrible experience with US Bank do yourself a favour and bury your money in coffee cans or put it under your mattress.The worst thing with US Bank is they don't care they don't even act like they care
March 2021 by Joe P.
Its FUB (Fuk US Bank)!!!!! USB is my primary bank. I tried to move my LLC account for rental properties from another bank to USB, to consolidate my relationship. However, I was informed I had to register my LLC in CA (LLC is in NV). The bank had to do a site visit. I told the person I have a CA Franchise Tax Board number, and asked if someone in their NV office could do the site visit. I was told no, and I had to have my LLC registered in CA. I told her I am unwilling to go through the extra steps, that I didn't have to to through at the existing bank (which is a much larger bank vs USB). I was given the proverbial, every bank has its own rules. Well Fuk USB!!!!! I opened up the account at another bank without all the hassle. Thats what I get for trying to give my existing bank more biz: Lesson learned!!!!!
March 2020 by Paul W.
very poor service. the teller flat out lied about putting a hold on a deposit, said there would be none since the deposit was a US BANK check, and then proceeded to put a hold on it. i called to complain and the personel at this branch did not even have the courtesy to return the call. there is no excuse for this, someone at the corporate level should intercede and make sure that customers are treated respectfully and honestly.
April 2019 by mike lopez
Mike Tran gave me a FAKE $100 Bill! I will never return to this branch
April 2019 by Billy B.
Complete waste of time. Ahmad had me email documents and drive down to tell me he couldn't help me today. Then had audacity to say I took longer than 10 minutes. But according to my app it took me 12 min. I called 30 min before closing to confirm he could do it. But his manager told me it's a 45 min procedure. THEN WHY AM I TOLD TO DRIVE DOWN w only 30 min until closing? Don't waste ur time like I did w this inexperienced branch. And Ahmad for the live if god u should shave that nappy lice infested long a** beard. Ur a banker. Not a lumber Jack.
June 2018 by Todd K.
Super helpful and friendly staff made sure I understood all processes to handle applying for a credit card and in doing so sold the idea of banking with them to me! I'll definitely be thinking about them when I need a bank for me or anyone I know, thank you for your professionalism and desire to make sure I left happy.
June 2018 by Farhan Jr A.
Couldn't have asked for a better banker that made my whole first experience at us bank after i transferred , i felt welcome Thank u Ahmad Amhaz for everything !
April 2018 by dave davis
The teller was very nice but the manger was not nice at all. He told me to go join a branch closer to my house. But once you join you can go to any other branch. That way there are 10 to 1 more chase. . I will never to that branch again. I will go to the branch in South Ontario were everybody in the branch or nice and friendly.
March 2018 by Andy Dehoyos
ATM isn't great, tried to deposit cash from another bank about 3 times before I gave up, never gonna bother wasting my time at this bank again
October 2017 by matthew riley
I will never trust branch, it's manager nor US Bank again.They have told me lies upon lies after closing my account without cause and refusing to give me my closing balance. I'm unable to get my closing balance because i'm told different things every time i come in try to get it.
August 2017 by Mike Tran
Great place to bank!