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December 2023 by Daisy M.
For $100 and for one night it's solid. The room was clean, modern and stylish. It's literally across the street from the beach and 2nd and PCH which is a gem. You can't see the beach from the hotel, but the view of the marsh was nice. The hallways were bright and clean which was really surprising. Parking is small, but there was plenty and it was free. Check-in was easy, no issues there.Cons: There were little knicks that I noticed, but for $100, I can let it slide. However, the walls are paper thin. I can hear my neighbors talk very loudly. I am just not used to hearing people in a hotel. My biggest gripe was that there were not elevators, nor did the check-in attendant communicated this with me. I ma recovering from a wrist injury and it was not fun having to drag my luggage to the third floor (the stairs are narrow). So I give this place a 3. Was it nice enough? Yes. Would I book here again if given a chance? No.
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November 2023 by Vennessa L.
We stayed one night here and it was terrible. The management is super rude and unprofessional. We had a small dog with us and all of a sudden they call the room phone and proceeded to berate us for the dog. Worst stay ever. TERRIBLE. Nowhere on there site does it say no dogs.
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September 2023 by KimberFit L.
I arrived to surf city inn at 8:30pm on the 30th for my ONE night stay. I drove 2 hours just for this HOT TUB room near the beach. Because I arrived later than expected (8:30pm) I decided I would take my HOT TUB BATH early in the morning. At 6am I filled my tub with epsom salt and bubbles, turned on the water and NO HOT WATER. I felt bad because it was early, but I called the office, to notify them. A lady answered but unfortunately she barely could understand me as she barely spoke English. I spent 30 minutes trying to get her to just understand what I was saying, let alone get a solution from them. Finally she claimed to understand my complaint and then she had attitude with me and asked me "why I did not check the water last night"...ummm I've never had to check my hotel rooms for hot water, I'm sorry. Then she said "ok I will tell maintenance and it will be fixed by 10am" I then explain but my check out is 11am?! And she just replied "ok" not understanding what I was implying, it "being fixed" by 10am does me no good. But I thought ok an hour to soak I'll take it! It was not fixed by 10 and by my check out time 11am I went to the office to get some customer service. Again it took 30 minutes to get them to understand me and then after all that the lady was very rude "telling me I was a liar" so I spent the next 10 minutes making them go check the tub with me. Her and a maintenance lady FINALLY came and checked WITH ME and said yeah it's not working the maintenance lady said "I have told Rafa about this" so they knew and still offered the room. That's what's even worse!!I asked for a manager and I quote I was told "there is no manager to talk to". I was told the manager comes about once a month if that, and they couldn't call the phantom manager until 1pm. And they didn't have the power to do a refund. So they asked me to wait or come back at 1pm to "see what could be done". The customer service was non existent at the hotel. So let me get this straight there was no manager who had the power to refund me for my stay or book a complimentary future stay for me, and you guys don't have the power to do anything. Then you asked me to stay two hours after my check out time to "possibly talk to a manager". Maybe I am just crazy to think this is crazy. Mind you I had to talk to the lady in the office on a phone Ike she stood behind a wall. It is a strange business going on at the hotel. It should be illegal to not be able to speak to someone above the front desk ppl. I have been going to the hotel for the past 3 years, the older gentleman with white hair always helped me and was amazing. Since the new Indian management has taken over this is my experience. So sad. Will never be back. I STILL never got a call back from a manager or hotel. Try calling the hotel they will NEVER pick up rings FOREVER no message option either. Not that you would get a call back anyway. $183 dollars I saved for this one relaxing night to celebrate a divorce finalization down the drain. Thanks for nothing surf city. I am still requesting my refund for my hot tub room that had no HOT tub. Thanks DO NOT GO HERE IF YOU WANT CUSTOMER SERVICE AND HOT WATER FOR A HOT TUB ROOM YOU PAY EXTRA FOR.
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September 2023 by Michael R.
If I could give this hotel no stars I would.I had a reservation on 09/02/23, upon arrival I was notified by the manager that my room was not ready at 4pm because the maintenance guy was still working in it. I was trying to be accommodating and said I was headed to the beach and just wanted it ready when I got back. Long story short I wasn't able to shower off the sand until 10pm. My romantic get away was ruined. The manager was absolutely no help. I had a couple of adult beverages and the manager suggested I drink drive somewhere else and leave the property if I wanted a refund. HORRIBLE customer service.
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August 2023 by Freddie T.
Usually I don't write review for motels but this time I'll do. The room is very small , the shower is nice but can use some finish work on the walls. There is a smell of India kitchen in the room. The issue I have is with the Managment that charge 150 security and tell you that you will get the money back after you leave. The don't tell you it will take 3 days !!!Low end place.
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August 2023 by Michael V.
Had a 2 night stay here earlier this week. The room was pretty clean, beds were comfortable and TV had good channels. First night was great, no complaints. I was prepared to give this place a 5 star review until the second night came along. I attempted to go to sleep around 10 or 11. The couple who were next door to us all of a sudden started to have very loud sex. "Okay....I'm at a hotel and these things happen. They will be done in 20 mins." I thought. WRONG. This went on for 4 hours.I called the front desk at 1 AM and requested they ask them to quiet down. They did call over and it did not help, they only got louder. Called again and they told us that we needed to just call the cops.....ummmm that's not necessary. And even if it was why don't YOU call the cops? It's YOUR property. YOU have to be the ones to let them in anyway!The biggest complaint I have from that is the beds shared the same wall. WHY? The other wall on their room was literally the vending machine (which doesn't work by the way). If their bed was on that wall, you guys would have had a 5 star review, a happy customer, and a happy freaky couple that had no interruptions. BUT NO! You fucked it up with your bad optics. So conclusion....Switch the beds around! My 3 hour night sleep when I had a 500 mile drive home is on YOU!
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July 2023 by Angela W.
My family and I had a wonderful time at Surf City. It was walking distance to the beach, the rooms were clean and the staff from front desk, cleaning crew and manager were all kind.
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July 2023 by William W.
This place was decent. Great location and the room had a clean and fresh scent when we got there. Not sure what they use/if they clean the floors though because after just a couple hours in the room walking barefoot (probably a mistake in any hotel), my fiancé and I's feet were completely black. It looked like we had just walked barefoot on hot asphalt or in a Huntington Beach bathroom. Absolutely disgusting. The office staff isn't the friendliest either, as other reviews have said. Felt like I was an inconvenience to them just checking in. The girl at the window acted like I interrupted her Instagram or Tik Tok scrolling and seemed annoyed that she had to do her job. So, in short, the only thing really that great about this place was the relative location to HB pier, Bolsa Chica, and Seal Beach and the price for the area. Also, don't be fooled into thinking you can just walk to the beach from the hotel based on the map view. There is a huge row of townhomes blocking walking access to the beach and any kind of beach view. In addition, the rainfall shower heads are cool in theory but that's about it. Takes a while to rinse out your hair and no way to change the flow of water. I'd have to be hard pressed for lack of other options to stay here again.
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May 2023 by JOHN T.
Place is about a 5-6 minute walk along pch.Rooms are very clean and the maid is a very friendly lady.The family seems a bit off and are often prowling the grounds relentlessly lol. Walls are paper thin and there isAn abundance of road noise from PCH
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April 2023 by Mark C.
The family all stayed here a couple weekends ago. Will stay again normally we go to another place all the time at least one weekend a month. But they took our business surf city made sure we were not messed with told us there was no place for people that can't follow rules and act right I tell you. I would pay more to be reassured safety and peace at the place we stay nice room service and staff. We stayed in a nice suite so I love to have privacy for us and the child it was peaceful We will stay again and again. Great place to stay
