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November 2023 by Peggy R
Kyle was the best, bed not so great, need support to fix problems.
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September 2023 by Kathy T.
A friend highly recommended Sleep # so I bought one - a higher priced one on sale for 50% off. It was still pretty expensive & I was very sorry I bought it. I called to return it & they talked me into keeping it longer, but regardless of the setting, my back ached & I did not get restful or complete nights of sleep. They said it didn't get hot, but that wasn't true; I frequently woke up very hot & sweating. Also, the salesman told me delivery was free, but it wasn't AND I had to pay to return it. So, it cost me almost $500 for a bed that made my back hurt like crazy - I do not recommend this place!!!!!
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September 2023 by Amber Sibbett
Nick was so helpful and friendly and gave me such a great deal. Going into the store instead of shopping online you get a way better deal. Ask for Nick!! The bed is amazing!! I noticed the first night the cooling feature as I get very hot during the night. My partner and I can even have fun and compete to have better sleep on the app. I also love the automatic lighting when I get up. In love with this bed.
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September 2023 by Jennifer agnew
I had a great experience at the HB store, Worked with salesmen Nick long. He was very informative, answered all my questions and helped me determine the best fitting mattress for me based off my unique needs.
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September 2023 by Amber S.
Nick was so helpful and friendly and gave me such a great deal. Going into the store instead of shopping online you get a way better deal. Ask for Nick!! The bed is amazing!! I noticed the first night the cooling feature as I get very hot during the night. My partner and I can even have fun and compete to have better sleep on the app. I also love the automatic lighting when I get up. In love with this bed.
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September 2023 by Jennifer A.
I had a great experience shopping for my new mattress at sleep number in HB. I worked with salesman Nick Long. he was very informative, answered all my questions and helped me determine the best mattress for my needs. I would recommend this store for future purchases or people looking for a new mattress. I even went back and bought bedding and true temp sheets and true temp mattress layer.
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September 2023 by Dr. Jihann T.
PLEASE DO NOT GO TO THIS STORE OR ORDER ANYTHING! CUSTOMER SERVICE IS negative -1000! Negative Stars. Nick Long is the rudest person. He overtalks, hangs up twice and goes into a phone call ( 3 way) without the customer's consent. ( recorded phone line with my attorney involved) He hang up twice and refuse to address the true customer issue. Ben ( Sales person) is useless and do not want to help the customer, i was speaking to him and all of a sudden NICK LONG Speaks?. I only authorized Ben to speak to me, but here you go Nick Long is in the conversation, i was NOT notified that there was ANOTHER PEROSN ON THE CALL.Ordered the bed with Hannah 1 week ago, guaranteed delivery today 2-5 pm today 9/14/2023. Driver was called 5x , said he was 5 minutes away, then called again and said , the driver left and next delivery is 9/21. We already have donated our bed today. We have the floor to sleep on. I am a doctor , moved all my patients to accommodate the delivery, no answer. Called and emailed executive leadership at SLEEP NUMBER. On hold right now for 20 minutes at customer service per NICK LONG's ADVICE. Please do not communicate with Ben or Nick Long at this location unless you want to be treated like a scum. I purchased $12,000 dollars bed and this is the treatment i got. NEGATIVE STAR
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August 2023 by Kam Ian
I recently had the most outstanding shopping experience at Sleep Number in Huntington Beach, CA, and I simply cannot stop raving about the exceptional customer service provided by Nick! Purchasing my new mattress has never been so enjoyable and stress-free.From the moment I walked into the store, Nick greeted me with a warm and welcoming smile, immediately putting me at ease. He took the time to understand my specific needs and preferences, patiently guiding me through the various mattress options available. Nick's knowledge about the products was impressive; he answered all my questions with expertise and clarity.Not only was Nick incredibly knowledgeable, but his genuine enthusiasm and passion for helping customers find the perfect mattress were evident throughout our interaction. He truly listened to my concerns and made personalized recommendations, ensuring that I would have the best sleep possible.What sets Nick apart from other salespeople is his authenticity and sincerity. He never pressured me into making a decision, and he respected my budget constraints without compromising on quality. It felt like I was talking to a friend rather than a sales representative, which made the whole process enjoyable and comfortable.Once I finally made my decision, Nick took care of all the paperwork efficiently and effortlessly. He even arranged a smooth and timely delivery, ensuring I didn't have to worry about a thing.In the end, I couldn't be happier with my new mattress, and I have Nick to thank for that. His professionalism, attention to detail, and exceptional customer service have left a lasting impression on me. If you're in the market for a mattress, I wholeheartedly recommend visiting Sleep Number in Huntington Beach and asking for Nick. I guarantee you won't be disappointed!Thank you, Nick, for making this experience so memorable and for going above and beyond to ensure my satisfaction. Sleep Number is fortunate to have such a remarkable individual on their team. Keep up the fantastic work!
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August 2023 by Russell Lackey
Misleading Return Policy - The sleep number bed feels like sleeping on an air mattress. When I went to return, they took the mattress, sheets, pillows, but would not return the Power-Base. The sales pitch is very misleading. I am now out $1600. I am very disappointed.
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August 2023 by Aaron Pederson
Russell lackeys review has good information about sleep numbers return policy. Don’t be fooled by the advertising, do your research.
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August 2023 by Kam F.
I recently had the most outstanding shopping experience at Sleep Number in Huntington Beach, CA, and I simply cannot stop raving about the exceptional customer service provided by Nick! Purchasing my new mattress has never been so enjoyable and stress-free.From the moment I walked into the store, Nick greeted me with a warm and welcoming smile, immediately putting me at ease. He took the time to understand my specific needs and preferences, patiently guiding me through the various mattress options available. Nick's knowledge about the products was impressive; he answered all my questions with expertise and clarity.Not only was Nick incredibly knowledgeable, but his genuine enthusiasm and passion for helping customers find the perfect mattress were evident throughout our interaction. He truly listened to my concerns and made personalized recommendations, ensuring that I would have the best sleep possible.What sets Nick apart from other salespeople is his authenticity and sincerity. He never pressured me into making a decision, and he respected my budget constraints without compromising on quality. It felt like I was talking to a friend rather than a sales representative, which made the whole process enjoyable and comfortable.Once I finally made my decision, Nick took care of all the paperwork efficiently and effortlessly. He even arranged a smooth and timely delivery, ensuring I didn't have to worry about a thing.In the end, I couldn't be happier with my new mattress, and I have Nick to thank for that. His professionalism, attention to detail, and exceptional customer service have left a lasting impression on me. If you're in the market for a mattress, I wholeheartedly recommend visiting Sleep Number in Huntington Beach and asking for Nick. I guarantee you won't be disappointed!Thank you, Nick, for making this experience so memorable and for going above and beyond to ensure my satisfaction. Sleep Number is fortunate to have such a remarkable individual on their team. Keep up the fantastic work!
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July 2023 by Russell L.
Sleep Number corporation has deceptive sales policies. First, every employee shares their sleep number, but not all employees actually own a bed. Second, the sales person said the base would fit within my bed frame. It did not. Third, they tell you that you can return the mattress, sheets, pillows, etc. However, they don't tell you that they will not refund the base of the bed. The base cost me $1600 and they refused to reimburse me. Fourth, the customer service phone number will take your complaint but they do not follow up with you. Finally, the product itself gave faulty HRV readings. Terrible product. Worse customer service. Complete ripoff.
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February 2023 by jack peters
Occationally one comes across a well run, professional business. This is what we found at HB Sleep Number store. From the first minute in the store we felt at ease and comfortable until we walked out with our purchase agreement. We usually shop until we drop on major purchases, but this was a one stop process because of Nick's professionalism, even though we left then came back two days later to buy. A well run operation for sure, and would recommend anyone to shop here.
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August 2022 by Laura W.
Review not necessarily for the HB store, although this is where I bought my bed. The air chambers (mattress) start leaking about 6 years in, cannot be repaired, must be replaced. Spent 20 minutes on the phone with a whiny/groany customer service person just trying to place an order; she didn't know what she was doing, sighing heavily & putting me on hold numerous times. Also, terrible phone reception on her end. She finally took my CC info, now I can only hope I receive the correct product.
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August 2022 by Oliver W.
Sleepnumber has the absolute worst customer service in the world. Please do yourself a favor and never buy one of these inflatable Walmart mattresses that are extremely overpriced. I have had two failures the first year of purchasing this product and I paid over $7000. we are now in year two and I am having more consistent problems and of course everything is out of warranty. I have had to pay a ton of money out of pocket just for my bed to work properly. What a shame for a company like this to screw over their loyal customers. AS A PERSON WHO IS DISABLED. SAVE YOURSELF THE HEADACHE.
