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December 2023 by Denise C.
Holiday weekend. After Xmas shopping One person working checkout. 5 people in line. Called Kohls while in line to ask for additional help. Kim (Kohls associate that answered the phone) laughed at me and said yea okay and hung up. Spend your money elsewhere customer service sucks here
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December 2023 by Marcy F.
This review is specifically for SEPHORA. If you buy at a regular (stand-alone) store, you cannot return the items to Sephora inside Kohl's. They should have a HUGE disclaimer in their store, app., and online about this since it is part of their business model. Also, if a customer says they should make this fact known to customers, please don't come back like a prick and say it's on the receipt. It's not on the emailed receipt rude a**. The receipt says explicitly to return to ANY Sephora location. That is where Sephora Corporate should say **exempt items purchased at Kohls Sephora. Also, be ready for them to leave for 5-10 mnts to get fragrances from the "back." One person was in line before me, and this ordeal took 10-15 minutes.
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October 2023 by Irish Lady G.
My review is actually for employee Aliyah who runs register #1. This employee epitomizes what an employee should represent at any department store. She softly greets each customer as they enter or leave the store, folds clothing carefully before putting in the bag (without wasting time) and is always pleasant. She is an employee every retail employer should have!
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September 2023 by Patricia R.
On 09/24/23 I was at Kohl's on Adams in H.B. I made a purchase at Sephora which is inside the store. I used my debit card and the machine said "transaction approved" the clerk told me that since a receipt didn't come out that means it didn't go through. I told her that the machine said "transaction approved" so I was going to check my bank online before paying the $100+ again. Sure enough the transaction went through. She refused to give me my merchandise and said it did not go through. Once again I showed her my phone with my online banking reflecting the purchase that went through, not even pending but it went through. Again she said because a receipt did not go through the transaction didn't go through. I asked for a manager and a manager did respond. She looked at the register and agreed it had not gone through. It was like being on a candid camera show. I showed her my phone and she said even though it says that it did not go through. I asked how my bank would know I'm here and how much I spent. It didn't seem to matter to her. I asked her to refund my money and she said she could not because it didn't go through. I told her "you're stealing my money, this is ridiculous" She responded that I could call my bank right now, to which I responded "it's a Sunday afternoon, you know banks are closed" So Sephora stole my $100+ and did not give me the merchandise I paid for. I've been in contact with their corporate office and told them I considered calling the police at the time and making a theft report because they have my money and refused to give me my merchandise. She said she could void the transaction but how the heck could she void a transaction that did not take place? I have a receipt that said void but nothing that says it is reversed. Never again will I go to Sephora.
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August 2023 by Britney M.
Nice kohl's location! Candidly, I came here for an Amazon return. They do have an Amazon return on the right side of the store, in the back corner. There was only one person in front of me. And the employee helped them pretty quick and then it was my turn. Gave him my two returns with my barcodes and voila! All done. On my way out I saw some super cuteeeee Halloween pillows, that I had to get! My Kohls charge card got dusted off and used lol It makes me so happy to see all the Halloween stuff coming out. My favorite holiday!!!! I am excited to see more spooky stuff. I saw that they even had spooky candy out (Halloween Kit Kat bars and more). This location has a Sephora inside.
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August 2023 by Ashley M.
I went to Kohl's today to do an amazon return. While there my 6 year old son got separated from me and I could not find him I told one of the cashiers at the front and she immediately alerted the store manager who called employees to the front to make everyone aware of the situation and had someone monitoring the exit to make sure no one left with him. He was quickly found holding some cookies he was trying to buy haha. It was an emotional reunion and I was SO grateful to the kind lady who found him and the quick actions of all the staff. The Huntington Beach Kohl's staff is amazing!!! Thank you!
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July 2023 by Robert F.
Today I witness two of the most rudest and useless employees get rude with a lady returning something from Amazon to this location on 7/18/23 at 4pm. The lady seemed unsure of the return process, and was politely asking questions. The employees were rude and condescending. That's not cool. I put down the merchandise I was going to purchase and walked out. Always treat people with respect is my motto.
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April 2023 by Tanya R.
This review is specifically for Joshua at the Amazon returns. I was in line waiting to return 5 items and Joshua had been super friendly with everyone he was helping. I thought, oh that's cool, he seems to be a happy guy. He finishes helping the lady before me and then take his time labeling her return and putting it where it needed to go. I didn't think anything of it at the time, but now I know he was trying to avoid helping me and was hoping the other girl would finish up with her customer first. Anyways, he stands back at his register area and doesn't say a word to me. So I walk up and say I have a return..obviously. He scans my code and says ok it's for 4 items. I say oh it's supposed to be for 5 and I check to see what was missing and took the item that was not on the return out of the box. I said ok let's refund those 4 and then I'll get back in line to figure out what's going on with this one. After he tells me "I don't know what you did". Not sure why he's feeling the need to place blame on me at this point. So I start walking away to get back in line since I thought he finished the return for the 4 items. Then he says that I can't do more than one return a day and if I don't do them all now "it's a done deal". So I say, I'm not sure what you're asking me to do and walk back over to him. I show him that something is going wrong with the Amazon app by clicking on the item that isn't on the return and the app says I already started the return. I show him this twice and he says nothing while I'm doing it. Then loudly says that I didn't click on the item he told me to and I messed it up and I'm doing it all wrong. So I tell him that I'm not blaming him for anything, but he watched me do it twice so I'm not doing it wrong. Then he says he's not going to argue with me. Mind you, he had a bad attitude with me before I even got it him. The girl next to him asks me if anything is ok because she can clearly tell he's being a jerk for no reason. I tell her it's ok because he seems like the kind of person that would hold it against her for helping. Sweet girl btw. Anyway, I have him return the 4 items and walk away with the 5th item. Before I'm even 20 ft away, he starts complaining about me to the next customer. So I had to pull a "I need to talk to the manager" line. He could have waited until I got out of the store. Also, while waiting for the manager, I realized that the return he processed now only showed 3 items instead of the 4 we originally saw on the return. Again, this was an issue with the app and still not blaming him, but his attitude towards me sucked and he made a bigger deal out of everything than what was needed. I understand that a lot of customer service people get mistreated and blamed for things out of their control, so I always try and be mindful and respectful, if not friendly. I was trying to figure it out and not hold up the line, but he clearly needs to work on his customer service skills when something is not the usual easy scan and box return. The manager said she would talk to his boss about it and that he shouldn't be talking crap about customers at all. Hopefully, that happens because he seemed like a decent guy with everyone else. It's almost like he assumed I was going to be a difficult customer just by looking at me and because of his assumption, took everything I was saying as being argumentative or blaming him when I was just explaining what was happening.
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April 2023 by Chloe P.
I came to this Kohl's this morning to purchase some clothing. When I went to check out with cashier named "Depa", she asked my boyfriend, " do you have a kolhs account with us, if you sign up with us you'll get an extra 35% off". That sounded like a great idea to do who wouldn't want that. Anyway come to find out she signed us up for a credit card and never disclosed that to us once!! That is totally unprofessional and uncalled for, she never mentioned that to us once and so when we went to go back and ask her about what she did, she tried to cover up her actions and told us she showed us a paper which is totally untrue. It's shocking an employee has the audacity to straight up lie!! I kept it short and told her, she needs to disclose that to customers what they are signing up for!! So unacceptable!!
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January 2023 by Ortencia A.
I'm not a Kohl's shopper but I come here to do my Amazon returns. The line for the returns can vary from 2-3 people to a super long line. I like the location and am a creature of habit so I bring all my Amazon returns here. The return center is open store hours from open to close.
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September 2022 by Beatrice P.
Eddie is killing it in the Amazon returns dept! I appreciate all the nice people that work there but man, he was helping customers so fast it was a blur. Nobody wants to wait in a long line so I appreciate he didn't chat it up or do anything but his job! Give that guy a raise!
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March 2022 by Ron R.
Eddie the agent at Amazon in Kohls was extremely professional and helpful He made my issue smooth w/o any problems. Please let Eddie knows he is appreciated Ron
