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January 2024 by Robert R.
WHERE DO YOU STAR Lucy in customer service is horribly rude. She can't do her job, and whines when she's criticized,,, and the parking lot still looks like a dump with nails and staples throughout and solicitors roaming the parking lot. Nice job Home Depot.
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January 2024 by nancy b.
The Customer Service at the Home Depot HB location has always been five star. They are helpful and pleasant and have always been efficient and kind... over the years I have purchased a ceiling fan, a desk lamp, paint products, had keys made and bought great plants fom the garden dept. I had items delivered there that I ordered online- the perfect mattress topper! Oh and a wonderful large area rug at a great price. Most recently, I used their truck rental service which as usual, turned out awesome! I typically buy my batteries and lightbulbs here, and they also have a great variety of beautiful fresh cut flowers!
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November 2023 by Michael C.
Again I came in to buy grave and stone in bags. This time the material was in a bay that could not be safely reached.I asked specifically for help to move the pallet and the person in garden turned to another to relay my need but did not say the pallet needed to be moved.When that person saw the issue she said I can't reach that!I said that is why I asked for equipment.Why does a request to be repeated wasting time effort and energy.After ten minutes I left. They should manage thier stick to begin with.
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November 2023 by Lisa ..
Five stars for Carmela! I shop here often. I don't want to be rude, but the customer service is often less than awesome. I'll leave it at that. Anyhow, a cluster of three employees assured me that the product I was looking for would need to be ordered online. This seemed hard to believe, but I didn't have time to run around the store looking for the item myself, so I asked Carmela for help as a last-ditch effort. Carmela was SO knowledgeable and helpful (great communicator and she seemed like she was invested in helping me). She was generally just a delight. I got what I came for AND I learned a lot. Thanks, Carmela!
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November 2023 by Danny C.
Today I needed some help with a Milwaukee Camera, I asked an employee by the name of Brett to help me out, we looked all over for it, but couldn't find it, he then called the Magnolia store to ask if they had it and to find it and put it at the pro desk, I've been coming here for years, most of the time, I get the look if I ask for help, you know the look! Anyway if Home Depot had a bunch of employees like Brett, they would be doing a lot better. Thanks
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October 2023 by Kevin M.
Excellent service today at this store. I saw a deal online for a dewalt battery and charger that was on sale. I decided to go see if they had it in stock. The computer said they had 8 in stock but we couldn't find them anywhere. Landon was the worker that helped me and he really went over and above searching for it. He even got other workers to help. It turns out that it's a black friday deal that isnt available in store yet. I was very impressed with how hard they tried to help though. They even offered a good discount on a similar item if I wanted. I really appreciated the great service, so I wanted to leave a great review! Thanks guys!
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September 2023 by Jerry F.
This morning as normal zero service at Home Depot. If you can find it on your own and reach it it's yours. Today I waited 20 minutes for someone to help me with the SKU tag for a Halloween outdoor decoration.Nobody ever came. I asked twice, but they could really care less.
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June 2023 by DieuThoa T.
I bought a gazebo at a great deal. Not being sure when my worker is available to help me, so my tentative pickup is 7-1-23. The store manager affirmed that I can pickup sooner than that. When my worker arrived, he was told it was not ready until tomorrow noon. My worker told me he was busy tomorrow. I called & fortunately talked to Maritza. She had the workers disassemble the gazebo & will deliver to me free by 3PM today. She also gave me an extra $100 discount. My worker agreed to come at 3PM to assemble it. Mission accomplished die to my angel Maritza.
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June 2023 by Steve P.
Always Excellent & Friendly Service. ROYAL ROOFING (.com)STEVE PINKUSOwner & 40yr. LicenseeC. 213-305-0277
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March 2023 by andrea s.
I love this location. The staff are knowledgeable, polite, and more than willing to assist with any need I have. I came in today for paint, and building supplies and multiple people assisted me in selecting the best items. Rich in the garden center was very knowledgeable and helpful. Chris Loomis was incredibly helpful with building materials and helped my idea come to life, and Dave directed me to the right wrench for the job I had. I recommend this store and will be back!! Grateful for the friendly and knowledgeable staff who made my visit an absolute breeze!!