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September 2023 by Laurie W.
Horrible lockbox payment processing. My association is using their services to process HOA dues, and they constantly mess up applying payments to wrong accounts, or entering payments late.
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July 2023 by Kathy Joyner
Great personal service at this bank- highly recommend!
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June 2023 by Ryan
Just left the HB branch and must say that Marissa, the Sr. Branch Mgr, and her team are a pleasure to work with. Even though I only go into the branch occasionally, they are always willing to go the extra mile to help me out with my questions and unique needs. Sending a shout out and thanks to all of them! True professionals!
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June 2023 by Lisa B.
I have been with Pacific Premier Bank since they took over Canyon National. They know who I am every time I walk in or at the drive up window. Monica is an absolute pleasure to work with. She always has a positive attitude and answers to all my needs. On a whole Pacific Premier Bank and it's employees are great banking experience.
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June 2023 by Diane W.
I highly recommend Pacific Premier Bank. We've been a customer for many years. The staff is always attentive and efficient. Its a small bank with big customer service. Can't imagine banking at a large institution. You won't get the same concierge service
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May 2023 by Scott Crawford
This is a great bank. Marissa, the branch manager, was very helpful in answering my questions. As a business owner, I appreciate the care she took to make sure I was fully informed of my options.
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February 2023 by Slo S.
I have been unable to connect Quicken to my PPB acct. for over 8mos. Back and forth between Quicken and PPB without any resolution. Quicken support was worse than useless. It wasn't until I connected with Rain Urcia (PPB VP/Client Services Manager- Irvine) that someone finally helped me. Rain spent over an hour on a conf. call with Quicken and myself and was AMAZING! He was such a good advocate for me. Professional and assertive and was able to get my issue escalated to a Quicken manager. Unfortunately, the Quicken rep (Yes, I'm looking at you Maroni!) kept setting up appointments and blowing me off!) so Rain brought in Carlos Cervantes and they were able to resolve the issue. OMG- 8 months of turmoil are finally over. Rain is such a huge asset for PPB and I will forever be grateful. Thank you so much!
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December 2021 by Dave Nemeth
I really enjoy the staff at my Branch in La Verne. They are very responsive to whatever requests I have. They always ask if there is anything else I need. Any questions, they are always a phone call away.
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November 2021 by Sean
The best bank for any business or personal matters. I have accounts at other banks and by far Pacific Premier is one of the few left that actually provide great customer service. From the first day I opened an account with her; Marissa continues to far surpass any of my banking needs. Thank you again Marissa, much appreciated!
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November 2021 by Jeanette M.
Absolutely the friendliest staff ever! Every time you see someone from the bank whether in the bank or in the community they are always friendly and personable! It is really nice to walk into a bank and not have to wait in a long line. The manager at the bank is very friendly as well as, accomodation depending on your need and willing to help even in tough situations.Jeanette
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November 2021 by Jim P.
Our business recently joined Pacific Premier Bank. We are extremely happy with our local PPI bank in La Verne. If you want personal care and not feel like a #, i recommend this bank. Humera is our contact person at the PPI Bank, she is very knowledgeable and willing to help.
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November 2021 by Jay D.
So sorry that the Del Mar branch is closing, but I will follow DENNIS SHILLER to the Carlsbad branch. I know that I am going to get the best attention from him for all of my banking needs. I have to tell Premier Bank management that there is nothing that Dennis Shiller won't do for me when I come into the bank. Always a smile, an up beat attitude and never a problem with anything I ask of him. Dennis is a major asset, he knows how to treat people right. He makes banking a pleasure.
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September 2021 by Kristopher K.
This used to be a bank that would know your name and account information and likely why you called just by your number. It used to reimburse ATM fees. Business account/ personal issue? No worries, the branch manager will call you when they can to discuss. Getting anything done now is a four day chore. Avoid this place. It's nothing like it used to be and the rates are s****
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March 2021 by walter r.
I wanted to give a shout out to Marissa, Hector and the team at the Huntington Beach branch. Recently I had to set up a few trust accounts and the way the trusts were written was not completely straight forward. Working with Marissa and Hector and the legal team at PPBI we were able to make the necessary changes to the trust paperwork in order to open up the accounts. At a time when everything can seem so impersonal it was nice to work with a bank who still values personal service!
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May 2020 by Fariborz Sepehrnia T.V. سپهرنیا
Excellent local community Bank
