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February 2024 by Matthew J.
Bought a car from Norm Reeves today and I couldn't have been happier with the service I received. Everyone was extremely friendly and nice! The managers and other staff would frequently come around and ask if I needed anything to drink while filling out the paperwork to buy a new car. A+ customer service overall. Grady Carter was our sales person and he was absolutely AMAZING!!!!!! He was extremely friendly, personable and made the process feel so quick. My wife and I drove to HB from San Diego to purchase a vehicle for our son. They needed a signature from my son that couldn't be done electronically so Grady drove all the way down to San Diego area to get the signature so my son could get the car today and so we didn't have to drive back up to HB. GRADY was seriously the best. Today my overall experience here was GREAT. I would definitely make the 1.5 hour trek up there again to buy a car from Grady again
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February 2024 by Nikki J.
All I can say is WOW WOW WOW! The customer service is above and beyond here at Norm Reeves. Our salesman was Grady Carter and I can't say enough how amazing he is. It started out with taking my call on a Wednesday night, I informed him it was my son's birthday the next day. He was so upbeat and excited about him turning 18 and getting a new car. So thoughtful... We wanted a 2022 Honda Civic but due to some unfortunate events we weren't able to get that car. When we met Grady he said he had great news that he could get us a really good deal on a 2024!! We were floored how he took a bad situation and turned it into a WIN! Not to mention, (one of the kindest things I've ever witnessed a company do) he took time out of his busy day (on his own time) to drive an hour and half with me to get papers signed by my son. Then he TOOK THE TRAIN BACK!! Absolutely spectacular service. Thank you Grady and all Norm Reeves staff to make this possible for my son. He's over the moon for his new ride!
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February 2024 by Marlene M.
Thank you Mason Nguyen for the best experience at Norm Reeves Honda! Great car buying experience and I couldn't be happier! Sold me the car i wanted and for a great price i wouldnt have found anywhere else. Thanks again.
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February 2024 by Tieya L.
Contacted Honda for pricing on a 2024 Honda crv to do a trade in for an old car and Bashar Qasem reached out to me. He was patient and understanding. I was worry about the pricing but he was able to work with me so we agree on a good price and was able to walk out with a new car. Great person to work with and so happy he was there when buying a new car all by myself.
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February 2024 by Jazmine M.
I had a great car buying experience here at Honda Huntington Beach. Roberto Arreola was our sales rep. My husband and I were checking out the cars waiting for someone to help us and Roberto was the only one to approach us. I wanted to see my options with both leasing and financing. My negotiator (aka my husband) did all the talking and Roberto gave us a great deal on my brand new HRV. Roberto is a funny guy, he had us laughing the whole time. Purchasing a new car can sometimes be stressful and time consuming but talking with Roberto, made everything run smoothly. I love my car and do not regret coming here. If you're looking to buy a Honda, I would definitely recommend Norm Reeves Huntington Beach.
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February 2024 by Sylvia C.
Best experience I have had at any dealer. Mason was so professional, helpful, friendly and made sure I got what I needed and wanted. He went and beyond, picked us up and took us to the dealer so we can take home the car. Made the process so fast and easy. If you are looking for a Honda make sure you call Mason!!
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January 2024 by Lena M.
I want to express a huge thank you to Barry Luke, amazing sales person at Norm Reeves Honda. From the initial email interaction to us driving away in our new car, he was extremely professional, transparent, helpful, respectful and never pushy, in a rush, or trying to pressure us. I have never had an experience like this when purchasing a car. It felt almost too good to be true. I was surprised how quick and efficient the process was, and yet he was super thorough and didn't miss a step. We drove two hours to look for the right car for us and at the right price, and Barry made sure that is what we purchased.
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January 2024 by Miguel Perea
Great service, but not the cheapest.
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January 2024 by Kathleen Y.
This location never stops exceeding all expectations! Carlos Herrera was able to help me narrow down my search for a new vehicle that fits my needs. However, he still took the time and provided me with other options and made sure I was 100% confident about my purchase. It was fast, smooth and everyone is so polite and professional. Super happy with my purchase, thank you Carlos!!!
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January 2024 by Eddie E.
Phenomenal customer service and phenomenal pricing and great inventory selection. This place is a 10/10
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January 2024 by Jon P.
We had the most incredible experience at Norm Reeves Honda Superstore - Huntington Beach, CA. Barry Luke is the representative that handled getting my wife's new Honda civic LX. I can't talk enough about how amazing and refreshing this experience with him was. From the get go, Barry wasn't pushy, calm, and most importantly - he beat the rest of the competition. I personally went to the socal honda website and contacted probably 75% of the dealerships in Los Angeles and Barry's deal was the best. From his calm attitude and demeanor, care, and respect for making things quick - we were in and out of the dealership within ONE HOUR and drove off the lot with our new car after our 2020 trade in. He made sure not to waste our time. Again, I can't recommend him and the team over there enough. He is a rare gem in an industry that is oversaturated with false information, pushiness/aggression, and sales tactics. GO HERE!!! And ask for BARRY!
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January 2024 by Shane K.
People here are very friendly and do a good job! I had a small accident and thought it would cost a fortune to have repaired. They provided me with alternatives and decent pricing. After I received my funds from a Small Claims appearance I came in and the did the heavy lifting. Spot On! Very happy with them and can't wait until I need to get an oil change.
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January 2024 by Cindy B.
I live in northern California and purchased my car via text, phone and email from Samuel. It was super easy and Samuel was great to work with. I would recommend doing business with him and Norm Reeves Honda Superstore.
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January 2024 by Anna W.
Great experience overall. Samuel Martinez was friendly and easy to work with and explained everything clearly.
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January 2024 by Katy O.
I bought my car a few years ago at Norm Reeves and now I get it serviced there. From the moment I arrive to the moment I leave, everyone is so kind and friendly. It really feels like people genuinely like working there. They are also very clear about the services I am getting and why I'm getting them and they do not try to upsell anything. I really appreciate them.
