Michaels is a store for creativity and crafts, offering a vast assortment of supplies. This includes art materials, fabric, yarn, frames, floral items, scrapbook materials, beads, jewelry kits, and craft machines like Cricut. It is a one-stop shop for party supplies, gifts, and decor for various holidays and traditions. Customers find many cute and affordable materials, sometimes with exceptional deals and great sales, saving them money. The store is often busy, especially during the holiday season, but it is well-stocked. It features self-checkout lines for quicker service. The framing work is done very well. However, customer service receives mixed feedback. While some find service excellent and note that employees and customers are friendly, others report poor store customer service. Specific issues include difficulty reaching the store by phone, with staff often cited as busy, and a lack of communication regarding order status, particularly from the framing department. Despite these service inconsistencies, many have a positive experience, find shopping fun, and highly recommend Michaels.
They did such a nice job framing my family portrait
February 2024
Not enough people to help even though store had like 2 customers.
December 2023
Love this store. So many cute scrapbook, arts and crafts materials with affordable prices here. Sometimes I'd find exceptional deals. Service is excellent as well. It's always fun shopping at Michael's. Highly recommend!
