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January 2024 by Jenna R.
My fiancé and I both have back issues and had been shopping around for a mattress for a few weeks. We stumbled across mattress firm after looking at another nearby store and decided to quickly stop in to see what their inventory included. We were immediately greeted by Steven and he quickly took away the anxiety and frustration we had been feeling spending hours testing and shopping. Steven is a sleep expert, so he not only knows the ins-and-outs of every mattress, but he really takes the time to understand your needs to try and match you with the best mattress. Instead of going to some of the most expensive options to start, he provided us with several affordable choices. He spent over an hour with us and never once made us feel pressured to purchase a bed from him. We ended up leaving to "sleep on it" and knew before we got home that we wanted to buy our mattress from Steven. We went back first thing next morning and purchased a new Tempur-pedic. We will be referring our friends and family to this store any time they need a new mattress. Steven is a real asset to the company and was a pleasure to work with.
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November 2023 by Jodi Winn
Steven was fantastic! He was very knowledgeable and informative. It was a pleasure to do business with with him. I can't wait to get my mattress.The store was very clean and welcoming.Sincerely Jodi Winn
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November 2023 by Wei Yang
Clayton made it quick and easy to pick out my address. Nothing was rushed, and I was able to place my order that same day. You could tell he was genuine and wanted to help you out. I would recommend him if you go here.
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November 2023 by Cindy Nguy
Steven and Clayton were awesome! They know their products and answered all my questions! My overall experience was great! I was in and out with what I want. Thumbs up!
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November 2023 by CHRIS VU
Both Clayton and Justin were awesome ! They both were super knowledgeable, and provided amazing customer service. No pressure to buy and were so attentive to both of our needs. It was definitely a great purchasing experience with these two !
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November 2023 by CR
This experience exceeded expectations! Justin was fantastic!! He was able to answer all of my questions, as he had thorough knowledge of all mattresses and merchandise. I left confident and very excited about my purchases! Highly recommended!
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October 2023 by Robert D.
Steven was very helpful finding the right mattresses and frames to fit all of our requirements. They were delivered to our residence quickly and without issue. We're very happy with our purchase and will always recommend this shop. Thank you Steven!
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September 2023 by Jack S.
I bought 2 complete beds and wasn't happy with the Full steel bed frame as it had no headboard. 2 weeks after receiving and never using Mattress Firm refused to take it back and Steve said, we don't want it. Never was I told it was not returnable or all sales final on the receipt or during the sale. Terrible customer service and your nothing after the sale.
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September 2023 by Mimi Johnson
Stephen was a wonderful, patient and kind advisor. We had to buy a Matress for our elderly mother and it was very difficult. But we never felt the sales pressure, it was like having a very knowledgeable friend to accompany you in the purchase of the mattress and the friend was looking for your best interest, he was trying to make the deal as good as it can be for you. I would strongly recommend him to my friends. If I ever need another mattress, I will come back to him. This company also guarantees the price for 3 or 4 months (I think?) if it goes down they will refund you the difference. Also you have a few months to exchange or return. So you have peace of mind in the purchase.definitely 5 stars!
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September 2023 by Shirley Murch
Buying a mattress is hard, but Steve was very informative and we didn’t feel rushed or pressured. Several family members have bought their mattresses from mattress firm, and we are all happy with our choices. Thank you Steve.
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September 2023 by Travis Crowell
Frazier was the sales person who helped me and my girlfriend find our new bed! He was very informative and helpful the first time we came in sharing with us the knowledge we needed to make a decision. After shopping around at a few other stores where the customer service and the deals didn’t match up to what Frazier was offering, we had to go back and see him at mattress firm where we got our new bed and new adjustable base! Overall it was easy and enjoyable working with Frazier as he is helpful and kind!
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September 2023 by Sherry Melancon
Our experience was outstanding! Stephen and Frazier were fantastic! I don't remember which one of them took us around to test the mattresses and all but he/they were great. They were never pushy!!
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September 2023 by Ryan Rodriguez
My experience with Mattress Firm was a great one! Frasier was a pleasure to work with and very knowledgeable regarding all of the different products in the store. Explaining all of the different brands and types of mattresses in detail. I feel like my purchase was made with ease and without any pressure. Thanks again Frasier!
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September 2023 by Kelly Flynn
I had an outstanding experience with Fraiser who helped us choose a mattress. He was incredibly knowledgeable, patient, and attentive to our needs. His expertise in guiding us through the selection process was invaluable. Thanks to his assistance, we found the perfect mattress for our needs. Five stars all the way!
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September 2023 by Beth Lee
We recently bought a mattress and adjustable frame. Steve was really helpful and very friendly. We are overall very disappointed with our purchase. The mattress is very firm. The sheets were horrible, we threw them away. They didn't have the headboard we wanted. Steve recommended we buy the hardware for a headboard but the delivery guys talked us out of installing. They make returns difficult with all the extra fees so we'll keep it. We're hoping over time the mattress will soften. We'll be investing in a mattress topper with hopes that'll help.