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November 2023 by Cherrie C.
Bought my first new car here and I love my Bronco Sport but the entire experience was miserable. My salesman Robert basically lied and told me whatever he could to get me to buy the car. I live out of state (Florida) but work in California and getting my registration was an awful process despite what he told me. He told me that I would get free oil changes for a year and that was also a lie.Secondly, the service department is awful. Even with an appointment, you will wait hours. No one is friendly. Even with a recall repair, not gonna get a loaner car. I used to get my car washed and vacuumed at my previous dealership. They do none of that at Huntington Beach Ford. Customer Service is a lost cause here. I would never buy another car here and certainly would not recommend anyone to go there.
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November 2023 by Roger C.
The finance manager here is uneducated on the way his own dealership works and was very rude. I came to visit in person and the Finance Manager told me to just call Ford over the phone to get the information I needed. Definitely save yourself a trip on coming here 0 customer service skills.
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October 2023 by Tommy V
Great service. Straight forward buy. First Ford and had a great experience. Ismail helped to get me in and out as fast as you can for a dealership and enjoying my new car : )
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October 2023 by Brianna Kirby
All I have to say is AJ is the best! I have never met a sales guy who knows his stuff more than him! He was funny and super approachable and a friendly demeanor to him and it made me more comfortable in there since buying or leasing a car is always stressful and is a big purchase! Thank you again AJ for your support and amazing service!
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October 2023 by Sara Heald
Such a great experience! I am now an electric car owner! Just purchased a Mach E 2023. Thanks Ishmael and Danny for the quick efficient process!
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October 2023 by Michelle B.
This review is for the service center. A word of advice: come in with patience because the people working the service desk are slow and full of "I can't" mentality. It took over 30 minutes to process a transaction of ordering a special part and paying for it. In addition to how slow the service was, the guy was full of "I don't knows." The worker couldn't confirm when the part would arrive or whether the vendor even had the part in stock. The lack of certainty is not something I'd imagine a large corporation like Ford having. I highly recommend going to another location if you need your Ford serviced.
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October 2023 by Eddie N.
I stopped by a few days ago and met Tony from Sales he was very professional and attentive. I was looking at the Bronco's possibly purchasing one. I recommend Tony for your questions and your next purchase!
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October 2023 by Kenneth J.
Truly worst service ever again! Picked up my lemon of a Raptor today. I do not think service guy Bethel liked my last review! When they brought my truck up front today, it was filthy dirty. I was quite shocked because all of my other numerous visits to get this crappy truck repaired at least ended with a clean vehicle. When I asked the person who brought my truck to me, why it was not washed, she said no problem, will just take a few minutes. Bethel then came running out of the office wanting to know what was going on. I said I was expecting truck to be washed. He said can't be washed due to wide profile of Raptor! This is the vehicle I bought and has been washed there many, many, times. When I informed him of this, vehicle was washed immediately. I mean really, this guy does not like my review and concocts a story that Huntington Beach Ford can't wash their flagship vehicle!Engine still making grinding/rattling noise. Bethel told me common problem for Raptors in addition to transmission recall, sunroof repairs, etc. Do not buy a Raptor and beware of HB Ford!
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September 2023 by Kalysia S.
I wanted to let Arron in the Service Department know that I appreciate his attentiveness & help with all my car issues. He was able to make it right with me, after I was not too happy due to not being updated on my vehicle. I also would like to shout out the Service Manager for calling me back and for her help.
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September 2023 by Mina Zadeh
Had the best experience at Huntington Beach Ford! Nick made it so easy to get my car and was so knowledgeable! I’m so happy I came to Huntington Ford seriously is the best dealership in town! I am so excited to drive my new car!!
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August 2023 by Ray C.
We bought our f350 here and are very happy with the customer service. The sales/ buying process was easy and painless. We did our research and knew what we wanted going in. We have brought our truck here for routine service and are always treated so well. We are thankful for the great service.
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August 2023 by Matt M.
NEVER EVER COME HERE FOR SERVICE!I had an electrical fire in my car on Wednesday requiring Firefighters to disable the battery on my car. Had it towed back to Huntington Beach and brought in for service. I was helped by Yolanda Jimenez and quoted $400 for a diagnostic plus 3 days to look at it. There were no cars available to loan me at the time either!I did not receive a call from Ford ever with an update and when I was on break Saturday to call the service department had already closed for the weekend. I called multiple times Monday to request an update and a loaner car. Every time I called I was told all employees in the service department were busy and they would take down my information. I finally requested to speak to the service manager Danielle Juarez and was told she was also too busy to take my phone call at the time.After 3-4 hours of calling I finally had someone drop me off outside the service department. After my car being in there possession for 5 days I come to find out nothing has been done on my car. Not only was nothing done in the car but the technician it was assigned too would not be in until Thursday!!!!I expressed my frustration to Craig the service advisor helping me when I walked in and was told the reason nobody gave me an update is because there was no update to be given. I can not believe how poor the service is here. You telling me that my car has not been touched and that the technician would not even be in to work on it is in and of itself an update Craig!How can they be so rude and unapologetic for wasting my time? I have been taking Ubers and getting rides from friends the past 5 days only for Ford to not give a shit about a loyal customer. Save yourselves the frustration and go anywhere else!
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August 2023 by Sahar Eskandarifar
I had the most pleasant experience with Tony leasing my new car. He made the process seamless. He was able to answer all my questions, was very knowledgeable about the vehicle. The general manager, Omar, was very helpful as well. Overall, a very good experience. Highly recommend!
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August 2023 by Echo Casale
I love my new 2023 Maverick!This is our third vehicle procured through Huntington Beach Ford and every visit has been a very good experience.Their team members, Ishmael, Matt, & Bob were great to work with and they were very accommodating.If you’re looking for a new vehicle I highly recommend visiting HB Ford. You won’t be disappointed.
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August 2023 by Dana Faulkner
Just bought a bronco from HB Ford! Had done my research and went in for a test drive. Matt and Ishmael were super friendly and helpful as was the rest of the team. Drove away in my new bronco! Here's to some new adventures!
