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November 2023 by Willie M.
My car broke down on me four weeks ago. I had it towed to HB AUTO &AC: Dallas Guiher was in charge. He was very busy, still made me feel like my car was most important vehicle there: He assured me that he would get to me asap. After he diagnosed my car, he explained cost and time it would take to complete the job: At that point, he would not be able to complete the job until the next day. Since I live in Los Angeles and it would take him a day before he'd be able to complete the repair.. After I accepted the repair cost He offered me a FREE loaner car. I hope he doesn't get in trouble. But after picking up my car and heading home I noticed Dallas had installed new windshield wipers, two front and one on the rear. He also washed my car. Remember, all these extra things were done after contract was agreed. Five more stars for DALLAS:!A true professional
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November 2023 by Barbara P.
I have been bringing my 2017 Honda Civic yo HB Auto and Air for several years. while they are not the cheap shop in town, I Always receive very good service and the job is always completed on time. Also, they can usually help out when I have a car emergency, which is a big plus.I will continue to bring my car to Chris, Dallas and the rest of the guys.
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October 2023 by Ricky M.
(update chris the owner didnt really respond to me but decided to send me a $275 which was the extra amount that his worker caused me to pay the next shop i went too yes i cashed it but no i still dont recommend them after what i dealt with literally being basically threatened by their worker so im leaving my current review standing but chris tried to make it right which is thoughtful i recon
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October 2023 by shannon jones
I was visiting my vacation home in HB and the day before leaving to go home, my left rear window broke on my 2007 BMW and my battery was almost dead. Within just a few hours, Dallas was able to get the parts I needed, fix the window, and replaced the battery, all before I had to leave town. Very good experience. They did exactly what they said they would and for the price quoted. I also liked that is was only a 20 minute walk from my house…so got my steps in as well :)
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October 2023 by malia dizon
I called this shop after a rough week of figuring out what to do with my car. I am a college student and being away from my dad has made it difficult for me to figure out where to go for car problems without getting scammed. Dallas helped me and was able to get my car in that same day and keep me updated with what was happening. He was professional, empathetic, and extremely helpful. I know now to go to this car shop when I’m in distress!! Highly recommend
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October 2023 by Cassie C
NOT happy at all. Left our car there for alternator and when we picked it up and driving home almost 200 miles away and the air conditioner which worked 100% PERFECTLY before doesnt produce cold air. Weve had this car for 8 years and never had a problem with the *** And nothing was told to us about them disconnecting our AC but they billed us almost $1300.00. Also when my husband picked up the car he found somebodys annual state park pass (which we know is expensive) and was told they dont know why it was in our car. So somebody is now missing their pass. We are now going to be stuck having to pay another mechanic to repair our air conditioning because we live ** in central **********. We would not recommend this mechanic.
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October 2023 by Jacob G.
I've always had a great experience here. It doesn't feel like they're trying to turn and burn like other shops, and they take the time for your vehicle's individual needs. They are communicative, patient, and I'm always happy with the work they do. They even offered me a tow once when my idler pulley seized! I recommend them as one of the best shops in the area.
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September 2023 by Lee Anderson
After taking my Explorer to Ford for a recall repair, I asked them to check the A/C since it didn't seem to be working like it used to. I said I had been out to the Palm Springs area and it would not cool down the interior. I also have a seat chiller which did not work well either. The service guy said the tech checked the pressures and everything was fine. If I still didn't think it worked properly, bring it back on a hotter day and they would check it again.Well that was a lie! After taking to Dallas, they found that I had picked up a wood screw on the freeway somewhere that punctured the condenser which caused a leak and metal got into the system and overheated the compressor.It was not an inexpensive repair, as you could imagine with all of the damage, but the system is working like new and I have found my new repair shop.I'm going out to the desert again this weekend and I know it will at least be comfortable in the car!
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September 2023 by Daniel C.
I called about getting my AC recharged, I was given a quote over the phone and was able to take it in same day. Both of the mechanics were very friendly and even gave me a loner car to use while my vehicle was being serviced!Great service and friendly people!
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September 2023 by Kei Iemori
Big THANK YOU to this auto shop.It was a rough morning and I was literally crying with a jerking car after one auto shop turned me away until I found this place. Dallas took me in the same day I called the shop, was quick in identifying the problem, and even went extra mile with his service by looking for affordable parts to fix my car so my wallet wouldn't cry later. This location also offers courtesy vehicle as part of their service which was a huge help since I had nothing planned prior to the offer. I have tried different auto shops and the most I have been offered is a trip to the next destination. Dallas was also very generous and provided me with a fuel efficient car in consideration to my long drive.Their customer service is what truly gives a competitive edge to this auto shop vs all the others. Dallas is pretty quick with his communication and will not keep you wondering when you can ever see your car again. He even makes sure that everything is okay driving with the courtesy car and the fixed car even after the posted shop hours. This place actually care about their customers. Thank you so much for everything Dallas and his team did! I am so glad I took my car here :)
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September 2023 by Seth Spirrison
Amazing! This is how it's supposed to be... A perfect transaction. Outstanding customer service. Exactly as promised. Terrific pricing, no surprises. I would send my wife and daughters here! They should teach other shops how they do it!!!! I am a very Happy Customer, and I will be until I die...
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September 2023 by Terry B.
End of the saga. I took my vehicle to another auto repair shop that I have used and trusted in the past. This is what my final bill was and does not include replacing the air conditioner condenser or pump as I was told that I had to do by Dallas. It works and blows cold air wonderfully. What is sad is that we are not all mechanics or engineers and we have to put a huge amount of faith and trust in our auto mechanics and shops. We are not to question and insult their "expertise". As you can see, I saved myself a lot of money by doing just this. Consumer beware of this shop. Question, question and question and demand it in writing. The casual customer approach that the shop is now trying to portray in their profile is a CYA.
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August 2023 by Saki O.
Dallas is great - I don't know anything about cars but he spent his time explaining to me what I needed and if I needed it or not. He's very communicative and got the car fixed sooner than expected. They also lent us a loaner car which is a plus. I'll be back for all my car problems!
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August 2023 by Theresa Capps
It’s so refreshing to find honest mechanics who know what they are doing. This was my first time coming to HB auto and I’m so glad I did.My air conditioning was not working properly for sometime (I took it to the dealer and they did nothing to help solve the problem) so I brought my car here to see if they could figure the problem out. After sometime, Dallas was able to find the problem and fix our air conditioner!! We are so happy to finally have a working air conditioner.I can’t thank Dallas enough for solving our problem. Now we can make our move to Texas next spring with a working air conditioner. Thank you, Dallas for all you and your team did. ?Service: A/C installation & repair
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August 2023 by Cara Vanasse
I had a great experience working with Dallas at HB Auto & AC. I recommend coming here for anything your car needs!
