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February 2024 by Stacy V.
I bought a dishwasher that took a month to get delivered even though it was in stock. When it arrived I was pleased with my purchase. They installed my dishwasher free of charge. Thank God I have a 10 year warranty because these days you never know.
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January 2024 by Yelp R.
This review is for the young man who wears a cap and recently transferred to this location... I sincerely apologize but I cannot recall if his name... possibly Travis or James. I've only seen him in the customer service department. But anyways, I've been to this location twice recently and he is the only one who left a lasting impression/made me compelled enough to write this review (besides this other woman who assisted me during one of the kids workshop days). He has always provided excellent customer care in every way from his level of politeness, attentiveness, patience, and willingness to go above and beyond in all that he does. This man definitely shows he loves his job and really cares about customer satisfaction. I honestly think this store would do so much better if he was slated to become a manager someday. Everyone else seems to keep to themselves or just stand there. He's the only one who acknowledges those who enter the store, says hi to people, and ask if they need any help no matter what time of day he is working. Thank you for all that you do and you definitely deserve a raise, recognition, or a promotion!
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December 2023 by Karitza V.
Went in for a bidet t adapter that they didn't have it but Kate was SUCH a sweetheart. Definitely had an amazing customer experience even though I left empty handed. She's very knowledgeable and reassuring. Coming back to see her!!
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December 2023 by Cheryl B.
I have shopped at this store since they opened. It's always been a nice, but pretty average, experience. Recently, I needed to replace some light bulbs and bought what I thought would work. When I got it home, the light was too yellow. I took it back and expected to have an ordinary return of "sorry that didn't work out. Here's your money." WELL, Kayla greeted me with a smile, heard my problem and WALKED WITH ME to help me find one that would work for me! Then she brought me back up and processed the exchange! Kayla was so very helpful and pleasant that it totally made my day! Highly recommend this young lady for exceptional customer service!
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December 2023 by Matthew J.
Purchased my Christmas tree from this HomeDepot the other evening. The two guys who helped my family and I (James and Travis) were extremely helpful and very nice. James seemed to have the magic touch of finding good trees for quite a few customers and so we asked him to help us and sure enough, he got it on the first try! I would recommend anyone to ask for James if you are looking for a great tree and excellent customer service. Travis did the trimming of the tree and put the stand on for us and helped load it in our van. Definitely recommend this tree lot for people who are looking for decently priced trees.
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December 2023 by Anthony D.
This is the homedepot that i frequent a lot. It's a hit and miss with the friendliness. Some are very friendly and some that aren't. Today, I had an emergency water heater issue which no one could solve. Their reasoning is that it's a smaller store and not everyone knows everything.
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December 2023 by Patty F.
This is a review regarding the curbside pickup service at the Home Depot in Huntington Beach. Yesterday, I placed an online order at Home Depot and requested curbside pickup due to a recent knee surgery. I checked in through the Home Depot app as requested stating I was on my way. Upon arrival at the store, I entered in my spot #. Due to previous issues with curbside pickup (I waited over 20-mins before I called and they said they didn't have my check-in conformation ), I called the phone number that was on my confirmation email. The lady said it wasn't her department but took my order #, confirmed my name and curbside spot #. After 15 mins and my order still wasn't out, I called again and provided my order number (again) and was told my order would be right out, which did arrive a couple minutes later. I'm not sure if there is a glitch in the system or what but I'm not happy to have to wait for up the 20 minutes to pickup a curbside order. Perhaps I need to go to another store where I may have better luck.
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November 2023 by Charles P.
It's just not like it used to be, seems to be understaffed. There was a time when you could go there to get help with a project and they would get you going in the right direction. Now all you hear is it not being their department or no one even stopping to ask.
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November 2023 by Nick S.
Zero stars. After spending 15k at this home depot this year they Cannot process "high value" returns on several sub $8 breakers without head manager approval. Ridiculous policy wont be back. Also had an issue with one kitchen designer who knew what i wanted better than me and refused to help. Do your self a favor, dont come to this store, and for cabinets and design go somewhere else. Lots of places that actually want your business and bend over backwards for their customers
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November 2023 by Danny M.
Can't stand businesses that truth their customers like crap. Doesn't matter if you make a purchase for a item to be picked up because they just end up giving it away anyways. This location literally stole me making Christmas for my daughter away when they gave the mickey mouse decoration I placed a order on 3 days ago to someone who just walked in and took it. I spend night and day looking for this mickey mouse. Than they sell the display to someone else and tell me I can't get one from another store. So must be the last name Martinez, they didn't help me like the people they gave my mickey to.the manager didn't offer any help or resolutions.only if I bought something I didn't want
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November 2023 by John S.
Bought several gift cards, none of which had been activate when purchased. I was told by the people I gave them to that they didnt have any money one them. Went to the store to try to resolve the issue. Was treated like I was trying to scam them ( even tho I had the receipt) currently working with my credit card companies fraud department. I'd skip this Home Depot.
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October 2023 by Jevon P.
Very helpful people. Had all I needed. Great advice too. Got a garbage disposal and they gave easy option
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October 2023 by Donna R.
Worst Customer Service I have ever seen. Online ordering is a joke to. Sent wrong items. Shop at Lowes. They are way better.
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October 2023 by Xander A.
I go to Home Depot and there are sooo many people working there but if you ask anyone for help they'll tell you they don't work in that department. Nobody seems to work in any department, but when my gf comes in she gets helped IMMEDIATELY. There is an ace hardware down the street do yourself and go there instead.
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August 2023 by Ray C.
I went in the other day to get a bosch scrapping bit for a bulldog chipping gun. Online said they had them in stock and they were up high. Shayne in the tool department went above and beyond and way out of his way to get what i needed and Im so thankful. Wonderful service.