August 2021 by Jasmine C.
EVERY TIME I walk into this store I'm the only one in there and staff doesn't bother to acknowledge me at all. It's strange. I can't buy from this location because it feels so off to me. Horrible customer service.
July 2021 by Cristina C.
Thinking about my experience here still leaves a bad taste in my mouth. I traveled here with friends for the weekend and the service here was completely horrible. I'm from Vegas and the Free People stores here are so much nicer than this location. The clothes here are just to die for! But the girls who were working here just had horrible horrible customer service and attitudes. I made eye contact with the same girl twice and she didn't even speak one word. When I was next to an older woman, the girl didn't hesitate to start a dressing room or even just introduce herself. I even entered the store a second time to check up on my friends and both girls didn't even speak one word. Whoever is hiring these girls needs to train them on how to match the quality of their clothes with the service. Extremely disappointing.
June 2021 by Olga B.
THIS IS FOR AN ONLINE ORDER NOT THE CUSTOMER SERVICE IN THIS SPECIFIC LOCATION. So I ordered a specific product with a specific color and they chose so send me another color, I called them to see what could be done , they just said they would email me a return label um HELLO THIS WAS NOT MY FAULT IT WAS YOURS !!! I was supposed to wear this product to an event and will not be able to ship out and then reorder on time to use it , the least you can do is send me the right color, I SHOULD NOT have to waste MY time and resources to ship out the wrong product that YOU SENT me so refund me or send the right product ! It's not my fault you sent the wrong one and plus their customer service sucks I spend so much money on their app yea I had the app ! And they can't even do this for me after it's their fault You've been warned . So unhappy I love their clothes however it's become a thing of ethics now
March 2021 by Mao A.
Well... I love the clothing! But customer services SUCKS! I came in, not that many people and still not even one "hello", "is there anything I can help you with?", "can I help you with something"... nothing!!! So I will never ever come in to this store!!! EVER
January 2021 by Gail Ireland
Please tell me why this free people store takes 3 hour breaks and now on Dec 31 they are closed for cleaning with a sign on the door. I even tried to call twice to confirm they were open but no one’s answering the phone And I drove all the way from San Juan Capistrano.It says on the website that they are open which is supposed to be the most updated information according to their phone recording
August 2020 by Noelle D.
Super bad customer service. Won't even price match for same item for return, what a joke.
July 2020 by Nesrin Alanabi
Ordered online since I dont live in the states, I made my order on the 20th May, but I haven't received it till today the 30th June, ansayt says delivered in the tracking website, delivered to an address in Nevada US? They are never available in chat and couldn't find a way to reach them to understand where is my package.
January 2020 by Mailyn A.
I've always liked this shop, most of the salespersons here are very accommodating, quite helpful and courteous! Awesome people!
January 2020 by Sam W.
I wish I could give zero stars. This store is a complete disservice to the brand. Not being acknowledged and feeling like a burden to ask for help from the bleach blonde girl and black hair girl with bangs talking behind the registers. They have the worst aura about them, it's disgraceful. This is not the first time this has happened to me. I will be contacting corporate.
January 2020 by Vanessa J.
The people who work here are very rude. It is not nice to laugh at customers behind their back.
December 2019 by Sheila C.
What TERRIBLE SERVICE and from a MANAGER ( Colayla) not sure if spelled correct . Went in with some returns and a couple were about 6 months old but had tags and receipts and return policy states after 30 days you can only get merchant card ( which is fine ) but the manager said , not true and she'd make an exception this time , she was very COLD and acted like she was doing me a favor . I proceeded to shop and gathers some stuff and I get her the MANAGER again .. after she totaled me up , I decided to remove an item and OMG she acted like this was an ORDEAL and her coldness made me feel like why am I spending $400 right now ?? If she's going to be in that role that has gone to her HEAD she needs to be behind closed doors . Then I leave and get to my car and forgot to validate parking ticket but there was an on-site girl at meter . I told her my story and she asked to see receipt and let me out at no charge . Kristi at the meter turned my experience into a positive at Pacific CITY and that's what the manger should of done at FREE PEOPLE ! Now I get home with new clothes and excited to wear and the MANAGER left the security devices on the clothing !!! Now I have to go back . I am so very disappointed not only in the cold service I received but that I love this store and this location . I spend a few thousand a year there and online . I will also be calling corporate !! MERRY CHRISTMAS
December 2019 by Aomy C.
Ok the girls here are SUPER attentive and nice. Taylor was super helpful, even remembered my name and my name is hard to pronounce lol. She and another girl who I forgot her name (so sorry ! She is a little shorter, curly blonde hair! ) both helped me get a dressing room and made sure I didn't have a bunch of clothes in my hand. Thank you ladies for making my shopping experience at free people relaxing and convenient :)
November 2019 by Wendi S.
I have shopped at 4 different Free People stores in the past 24 hours 2 in Chicago and 2 in California and this Store is by far the best!!!! The staff was THE MOST CARING AND CONSIDERATE of ALL!!! They had a fabulous selection but again above all the service and the way we were treated is what I will remember and when I want to shop Free People and am back visiting my mom in California I will be sure to shop this store!
November 2019 by jason hug
Best designs so far and a unique one are also available!
November 2019 by Lurline Juares
love the brand and the designs