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March 2024 by Arnold Nguyen
Customer service was exceptional. Can’t recommend them enough.
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December 2023 by AJ
Over the years I've purchased multiple mattresses from Custom Comfort, I've recommended them to my clients, my friends, and my family. In total I've owned roughly 4-5 mattresses and have had affiliated family, friends and clients purchase around 3-4 each themselves. I keep coming back for the quality, the customer service, and the fact that they are locally made with high quality materials.The sales experience is truly unique in the mattress world, none of that deceptive marketing or ambiguous pricing models-the prices are listed just as they are, no haggling necessary and for the quality--extremely reasonable. The prices are transparent and readily found, no hidden charges....just like how every other product on the market is...albeit used cars and other mattress stores. That is a strong demonstration of integrity with relationship to their customer, I appreciate that. Good luck getting that at any of the other mattress stores...which just happen to be middle men distributors with unscrupulous sales tactics.On customer service- I bought a mattress protector from them, this protector is a very high quality organic cotton piece, but upon trying it on the bed I wasn't particularly fond of the feel-nothing is wrong with it and its extremely high quality (like everything else they sell)..upon letting them know I wasn't happy with the feel, John from their central location reached out personally, followed up multiple times, and ultimately made things right with an amenable solution. This company and particular individual demonstrate a level of customer satisfaction that is rare these days, high end products with high end customer service.Every guest who has stayed in my guest bedroom with their mattress has said they slept like a king and loved the mattress.Their attention to detail on using high end materials that are safe, their warranty and care that you're happy with their product, their personal touch with customer service, and the fact that they are locally made will keep me coming back for years to come. I'll continue to recommend them for years to come, I'm happy companies like this still exist.
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November 2023 by Debbie D
Custom Comfort is the best, not just in their mattresses and toppers, which are THE BEST, but in their customer service, too. Josh at Brea/Mission Viejo store is the best, needed a quick topper for family coming for Thanksgiving, he GOT IT DONE, and is personally delivering it so we get it in time! Amazing! Thank you! ?
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October 2023 by Sydne Marx
Knowledgeable, attentive to what we wanted in a mattress, personable, etc. Rodney really listened and made suggestions that really helped us feel confident in our big purchase.
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September 2023 by Tyree Nelson
Amazing experience! Rodney at Bella Terra was super attentive and fun to work with! He really wanted us to get exactly what we wanted, so he was super patient and thorough with us. This is our 2nd bed with Custom Comfort - our other one lasted 15+ years!
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September 2023 by Lon Richardson
Rodney, our customer rep, was friendly and outgoing, seemed very knowledgeable about mattresses and their construction. He showed interest in what we were looking for, expertly demonstrated different models with no pressure on us.
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August 2023 by Jamie Garelli
⭐⭐⭐⭐⭐ Custom Comfort Mattress exceeded expectations! Personalized service, top-quality mattress. Improved sleep quality significantly. Highly recommend for a tailor-made sleep experience.
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July 2023 by Zack Montgomery
Very informative and patient to ensure we got the right mattress for our needs
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July 2023 by Carly Barrett
Chris was very helpful getting a mattress for my parents and my daughter as well! We are excited about our new beds!
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July 2023 by kat veenendaal
Customer service was great. I had so much anxiety about spending so much on a mattress. It was not near as bad as I thought. Bed to be delivered on Wed. Will write more after it is received
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June 2023 by Kelly Darling
Everyone was so helpful and we were able to get our whole family of 5 outfitted with mattresses from here. Cheers to a good night sleep! Thanks
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June 2023 by Help Earth
Custom Comfort Mattress went beyond my expectations and I am so glad I could walk into the showroom and understand the bed I was purchasing and could schedule a delivery time. Thank you!
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May 2023 by Jill Williams
This was a nice buying experience with no typical sales pressure.I'd recommend Custom Comfort Mattress in Huntington Beach for any mattress needs.
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May 2023 by Carol Valcarcel
The salesman, Rodney, was very personable. I like the fact that the mattresses are made locally here in Orange county. I also like the make up of the mattresses with actual coil springs and cotton padding. The entire experience of shopping there was very pleasurable and the price was reasonable as compared to other mattress companies that I had looked at. I highly recommend them.
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May 2023 by Carrie Stearns
John was excellent and extremely helpful without high pressure sales.... we bought a very nice mattress, mattress cover and a set of sheets. Best C
