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February 2024 by Madeline S.
By far one of my favorite stores in this entire county. Every single time I go in, I have to leave with at least 1 item. Every week they have so many new pieces with some of the best brands. Also, no matter what your style is they will have something in here for you. Significantly cheaper than buying from online second hand apps and literally some of the coolest staff ever. Hannah was sooo sweet and totally helped me out!!! If selling I highly recommend using the app to see how busy it is. If you're into fashion this place is a must visit
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February 2024 by Nick A.
Great selection inside and located peacefully with other shops there. Quality is there for a reasonable price. Wish service was better as can be more open. At least got some money back on selling some pants here.
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January 2024 by Gabriel Carpenter
Great customer service. Thank you
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January 2024 by Veronica Shadow
They take clothes to sell for cash or store credit
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January 2024 by Oceanaria B.
this store is beyond perfect. The staff are beyond friendly super nice, very respectful very willing to help always welcome the customers, very professional, and very fair. When you sell your items they pay really great attention to the items that u brought in for sale they are prompt and always willing to help even when they are busy. They always welcome the customers when they walk in and also the store is really perfectly organized and you can find really amazing items with great pricing. I used to go to Buffalo Exchange in Costa Mesa now that I found this store it's gonna be my forever store to go to, it just so great ! well done perfect job. Thank you so much.
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December 2023 by Delainey L.
Worse than the DMV. I would like to comment on the customer service, but it is nonexistent. Nothing better than waiting 30 minutes with 0 human interaction other than being told to sign in on an iPad and wait, just to get offered $20 for $400 in resale value. Again this place is worse than the DMV, just donate your clothes to the goodwill.
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December 2023 by Nate Dc
I don't like how the store doesn't prioritize customers first. I asked to see a piece behind the counter, but apparently the workers get first pick on new items before everyone else.
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December 2023 by Christi L.
First time selling here and will absolutely be my last. I had items that were new and on trend and they did not even give them a second look. Apparently free people is a "hard brand to sell". Glad to cross this off the list of places to consider - if you have ever sold at Buffalo exchange or delux this is absolutely not like that. I literally had NEW with tags free people and they didn't take. Brand new adidas, UGG - like I was shocked. I feel like they try and push this narrative that they only take the HOtTESt styles and made of the most QuAliTy fabrics - HELLO you are a secondhand seller! Also I was watching the clientele that was coming into shop - they are mostly broke college kids trying to find something decent. I'll be sticking to mecari and poshmark - where I am a top seller. I gave 2 stars only because the gal that cashed me out (not the buyer) was really nice. See you never!
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November 2023 by Wendy Mendez
Don’t waste your time trying to sell. They are good for Halloween customs and one time outfits.
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October 2023 by Natalie S.
I have been selling with crossroads for over 15 years. Originally I used to go to the Costa Mesa location, but I've always lived in Huntington so I was happy when they opened a location. The two locations couldn't be more opposite. First of all, the kids that work there are beyond disrespectful and act like they're buyers for revolve or Nordstrom or they're Ana Wintour. Just like other reviewers mentioned, you're left sitting there while they talk about their nails and their weekend's and how tired they are because they have to work a 4-hour shift. There's no customer service, no regard for the customer waiting or their time or even a thought to professionalism and what that looks like - not talking about your personal life in front of customers, For instance. I have worked in retail and retail management for almost 20 years and am currently a store manager for a very well know and established brand, at their pacific city location, and I would never permit my associates to carry on that way. It's embarrassing really. I looked around a little - not because I wanted to buy anything but because I wanted to see what they're inventory looked like. They had hot pink Bebe tennis shoes that looked like someone had worn them through the mud and then stomped on them; a heinous coach bag; and an overwhelming amount of off brand cheap items everywhere. I came in with only brand names - free people, Matisse, madewell, blanknyc and a few Nordstrom brands. They took three items and offered me $29! Understandably, I was taken aback after perusing their inventory. I mentioned the Bebe shoes and they said there was a small Knick on the heel of my Matisse boot- all of their shoes are worn, dated and in subpar condition. Additionally, all the madewell jeans are current and on their website full price right now. I did let à floor manager know about the two "buyers" incessant chatting - I could've been out of there 15 minutes sooner and gone on with the rest of my million errands while they were picking up and setting down items to look at one another's nails. She thanked me for the feedback but I know after I left they laughed about it and probably called me a "Karen." I'm not sure if it's just this generation or poor management and hiring, but this place is ridiculous. Do not waste your time. Take the time to sell online. I work so much that it was just convenient for me to go there but no more.
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October 2023 by Bailey R.
5 stars!! Great store! First time customer and loved shopping here! Hannah was super attentive and helpful at the changing rooms. Found some great gems here and will be back!
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October 2023 by Rebecca J.
I've been both selling and shopping at different Crossroads Trading Co. in LA and OC and I have to say that the store in Huntington Beach is definitely my favorite, the staff is super friendly, I also LOVE how creative they are with their theme racks. The store is well organized and there's PLENTY of parking right in front of it. Always great finds when shopping and smooth selling process. No issues whatsoever. I love this store and would recommend it 100%.
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October 2023 by Kristina Q.
My review is for the selling process. They offer you next to nothing for your items. I sat there a while for them to go through my items listening to them chat & discuss the retail value. I go up to get my buy & what I was offered for like-new items was laughable. For instance an item new condition selling currently at $95 retail they offered me $11.50. They had already tagged my items so I saw that it was gonna be sold for $36. I brought in 4 brand name items and the total amount there were going to offer me was $45. Then I had to wait for them to untag my items because I decided not to sell. This is really inconvenient. They should not be tagging items until the seller agrees to sell. Had I brought in my things I would've been pissed to wait for the untagging. If you desperately need money or are going to use store credit only, should you sell here.
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October 2023 by kylie Tsuki
Love this place found a lot of cute dresses. Recommend!
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September 2023 by Michael Vargo
Big shout out to this company. Remember there must be meat on the bone for the company ?
