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August 2022 by Smart Vikky
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!
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August 2022 by JayJahy M.
After 10 years of going to this Costco it's time to update the review. The products and employees are exceptional. Lots of employees faces are recognized as being here a long time and seem to enjoy their job. Everyone is very helpful and if you have a question they will happily get you an answer. They are never inconvenienced by a customer. Customer service is outstanding.
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July 2022 by Cameron P.
This review is dedicated to the greeter/receipt checker lady named Toby (old skinny Caucasian working the afternoon Friday shift for any supervisor reading this). I gave her two receipts and I swear, she must have missed her calling as an IRS auditor because she probably set a record for time spent with one customer; although this wasn't the problem and I'll get to that shortly. Keep in mind, I'm with my wife, we presented her with two receipts to account for all items in our basket and after a few minutes and literally, double checking through the basket again, I thought to help her out and point out the item at the bottom. Through her scamdemic mask she retorts "I can read!" She then aggressively flips the receipts back to me and follows it up with the stankiest look. Look lady, you didn't find anything and I wasn't rude or aggressive, so why the attitude? If I were trying to steal (which I wouldn't) 1. I wouldn't give you receipts. (Have you seen IG lately where some punk thought it was a violation of his "rights?" Lol. Yeah that's not me. 2. I also wouldn't show you items that you might have missed. I'm doing it to be helpful and make things more efficient since there was a line forming behind us (because of you). Overall, Toby you might be racist (I'm Hapa Hawaiian, Asian) or merely lack customer service skills to perform that job, or both. Either way, I'm glad "you can read" because this was one for your reading pleasure. Also, don't forget to change your name tag to Karen.
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June 2022 by Julie N.
Wow... What happened to customer service here?? The girl who assisted me tonight had a major attitude from the beginning... Wondering if me telling her I wasn't a member had anything to do with it?? As I recall, COSTCO returns were quite simple and they were accommodating for gift returns, but I was literally treated like s**** Keeping my cool, but she acted like I was an imposition and possibly because I wasn't a member it was ok to treat me disrespectfully? She asked me for the name and phone number of the member who gave me the gift and said she had to verify the price. She went on to tell me IT WAS A PROBLEM because he charged it and it should actually go back on his card. I reminded her that I'd rather not let him know I was returning it, OBVIOUSLY. She called for a manager to override something and told me SHE WAS TRYING (rolling eyes here) to process the return so the member wouldn't know. 2-3 times I answered her question and also asked her a question, where she didn't make eye contact nor respond. We were talking thru a plexiglass COVID shield, NOT a sound barrier. I could hear her questions and attitude without any problem, yet she acted like she was ignoring my response and questions. Totally rude!! She handed me a COSTCO gift card, so I asked her if I could go purchase something in the store. She said YOU CAN ONLY PURCHASE GAS and since I was not allowed to return the bottle of wine, she told me to TURN AROUND AND GO PUT IT IN MY CAR, then announced it on a speaker "a member will be coming thru with a bottle of wine!!". With the experience I had tonight, I'd never consider being a member. NO THANK YOU. You may want to remind your employees, specifically, Synclare, that people should be treated with respect, whether they are a member or not.
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June 2022 by Donna B.
I frequent this location, especially with high ticket items (lower tax rate in OC). I also like that their gas lines are not as long as some of the other Costco locations. Parking is ample and the lines move very quickly at check out.
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June 2022 by Mytime I.
The customer service in this store has gone way down. 1.) The return policy: now the leads or managers snarl when returning something over a few months. 2.) If you are a white male, be ready to be treated poorly. 3.) Many of the employees act as if it's there way or the Highway. Not all stores are the same but this one must have extremely poor upper managers.
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June 2022 by T T.
Kia and Marleen at food service, service could have be better. Kia at the register said digital payment didn't work at food service outside. They said sometimes it works sometimes it doesn't. Used Apple Pay instead. 0/10. Kia was friendly nothing wrong with her service but management needs to figure out why digital payment only works sometimes. Called in for a pizza that said 10 min wait. 30 min. Later not ready yet. The lady ahead of me had her baby with her and they told her 20 minutes to which she waited 30 minutes. I went in front of her to tell them to help her out because she's been waiting a long time, it's not right to tell anyone a time and then not follow up and at least say a few more minutes. Took forever to get a pizza that I called ahead for. If they need more time fine but at least let people know, Marleen, how long to wait.... 10 minutes when calling ahead but being told 30minutes? Not acceptable just say something.... Marleen at pizza pick up, please be honest about wait times. Other people who just ordered at the register got their cheese pizza before I did. Even though I called ahead and was told 10 minutes.
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June 2022 by Randy Ton
I’ve been going to this Costco for gasoline. The prices are high but no-where near the price in Los Angeles that is pricing $2 more expensive :)
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May 2022 by Charis P.
I purchased a Nespresso machine here for $180 and came back two weeks later and saw it dropped down significantly to $130. After doing a bit of shopping I went to the "returns" area and requested a price adjustment. The gal at the counter begrudgingly gave me the adjustment, but not after I was given an earful. She said my digital receipt on my Costco app was not acceptable and they only do price adjustments with a hard copy receipt (of course, because they want to make it harder for you to save money). Plus, no where is this in fine print, so was she making this up? She said she'd allow it "this time." On top of that, after she was doing her thing she stated she needed a manager approval to "make sure" it was allowable and to verify if there were still Nespresso machines selling on the floor for the new price. I've never heard of this kind of disclaimer before - again, another made up excuse? It's just upsetting Costco can put roadblocks like this to keep you from their 30 day price adjustment policy, when it doesn't suit them or when they don't feel like honoring it. Thankfully in my case it was given but not without a bunch of shame and intimidation messages. It's laughable that people can return opened food products which cannot be resold, but when requesting a price adjustment on something I'm keeping I get kickback.
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April 2022 by Christanne C.
Lines were absurd (for this location), but Costco had the lowest gas prices around. They did have workers telling people to pull up and get into a specific line which may have helped a bit. It went quickly. I was out in less than 15 minutes. If you're not in a rush, I would recommend.
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April 2022 by Terry L.
This place have good customer service. I love the auto checkout. The line for gas is shorter than the Costco at garden grove.
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March 2022 by Terry B.
Been trying for days now to get an appointment to have my Uncles hearing aides cleaned. I have left several messages. They do not answer their phone and no phone call back. He needs replacement batteries and a good cleaning and no one else will service costco hearing aides. Note to self; don't get them at costco when ya need em.
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March 2022 by Jasmine V.
Came upon this pub mix and it has been my go to snack ever since! Love how salty and sweet it is and for $6.99 it is worth it!
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March 2022 by Fabian M.
Wack you need a membership to buy a slice of pizza !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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February 2022 by Julian P.
Super unorganized everything was down employees do not know how to fix it. I have had to take my photograph to renew my membership three times now. I have never had such bad service.