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January 2024 by Nikki L.
The banker didn't display all important information when I opened the CD account. She didn't tell me that my CD account will roll over next year with 3% flat rate if I don't renew the account or close it within 7 days after the account reach 12 months. I lost $530 when I closed it.
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November 2023 by T P.
As of today my employer still not received his check mail back from the bank yet. He is calling the bank everyday and same answer it is in the mail.
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June 2023 by Erick C.
So I called and spoke with this branch today Citibank (Huntington Beach, CA ph#: 657-215-3463) at 1:05 pm today and it was a very big mistake because I spoke with a very arrogant manager that needs to be trained on proper customer service or terminated. He was rude. I wanted to inquire if I could cash my insurance check from Farmers which is issued by Citibank and he stated no, despite the check issuer being Citibank. When I asked him the reason he rudely answered but was using bank terms I was unfamiliar with which led to me asking additional questions in which he became agitated and upset stating "I'm not going to argue with you". I was shocked on how he said it and how quickly he became verbally aggressive based on one question because my intention was not to argue nor did I expect him to become upset. I did not expect such hostility for asking questions or clarifications. I should've just physically went to the branch and would like to see him talk to me that way in person because I highly doubt he would!!!!!
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June 2023 by Jeannie G.
This is one of the better banks to use. Employees still have positive attitudes. The explanation of offers they have, are friendly, and kind. I recently moved my money into this bank. How they treat their customers is far and above where I had my accounts before.
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August 2022 by Nolan P.
The atm has taken my deposit money on two occasions and then hit me with an error message, eating my money. As a result I will have a 100$ late fee with my rent payment. How is this problem not fixed now? Now I have to coordinate with my work in order to come by during business hours in order to have my account credited. This happened 6 months ago and it happened tonight. Insane
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January 2022 by Google user
I think it's burnt how they have ATMs inside the building the whole point of an ATM is for a quick withdrawal \\\"At The Moment\\\" lol but if it's inside and locked, how am gonna get to it when I may need to do an emergency withdrawal
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September 2021 by Daily C.
Found out from another branch that they are unable to open their ATM, someone who assigned to work the ATM stops by to pickup weekly. It is not the same as years back where branches representative take the ATM deposits in to process manually, she were right about that. But the way she manage the call and situation would've been better.
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August 2021 by Chelsea Thompson
I think it's burnt how they have ATMs inside the building the whole point of an ATM is for a quick withdrawal \\\"At The Moment\\\" lol but if it's inside and locked, how am gonna get to it when I may need to do an emergency withdrawal
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June 2021 by Chelsea Morae Thompson
I think it's burnt how they have ATMs inside the building the whole point of an ATM is for a quick withdrawal "At The Moment" lol but if it's inside and locked, how am gonna get to it when I may need to do an emergency withdrawal
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May 2021 by Jason S.
Wow. Teller was rude and unhelpful. Bank manager pretty awful as well. No wonder they have a 2 star rating. Worst bank ive ever dealt with in my life.
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March 2021 by Kate P.
The bank customer service is not very good. I think it is one of the worst banks that I have had to deal with.
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November 2020 by Ku I.
This location is very very nice and good service.Ms Brooke is very patient ,kindly helping me in bank service and following all COVID safety prevent steps .I vote 5 stars for her and this citi bank branch
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October 2020 by Catlin T.
I had a great experience opening up an account with the help of Omar Landa. He explained everything in an easily understandable way. Super great customer service.
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September 2020 by Carol B.
When I first opened up a checking account here, I had no issues with them. It wasn't until I had some fraudulent activity that they started being very weird with me! It made me feel like I had something to do with it and I proved to them and their research told them I didn't! What basically ended up happening is they closed my account on me! They just sent me a letter saying they were going to be closing my account at the end of that month and if I have any direct deposits going in there, I need to find another source where my direct deposit can go. Everyone knows it takes a while to establish one especially in a new bank account so I had very little time to set a new account! It all worked out for me in the end but it was very inconvenient!! Talk about poor customer service.......
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August 2020 by Cassandra Sandy A.
Absolutely terrible service Terrible managementThe ATM ate my deposit it's been two weeks and I haven't got my money yet