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July 2024 by Heath Quiel
Have never been to such an unprofessional bank. The teller was very nice but had to ask a question to her manager, heavyset bearded guy. He was very confrontational for no reason. All I wanted was a printed receipt for a NSF check someone wrote me which is standard procedure when you're unable to cash a check. He was extremely rude and raised his voice, telling me he couldn't give me proof of what their system said about the check. He's not only rude he's also a liar because it's not any bank's policy that they can't print proof for an NSF check.
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May 2024 by Taylor Berukoff
I went in to start a business checking account and was promptly provided with great service by their banker Jacquline. She was very kind, showed genuine interest in my business and success, and was able to set me up with all I needed to get going.
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April 2024 by Robert D
Best chase bank location , great staff of wonderful people who go out of their way for your financial needs, and with chase staff on your side you need not worry about fraud or your money being overly charged or mishandled . They have all kinds of products such as home loan , auto finance , credit cards and personal loans even business loans , and investment accounts , I happen to have one at chase . It’s already made me really good interest and dividend on it.
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February 2024 by Roni Z.
I really love opening a bank account, but I didn't like the way the employees say about opening a Chase credit card and say some harsh words that bother me
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October 2023 by Juan Rosales
The service I needed was very fast.
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September 2023 by Jenna Hann
Nearly every time I've gone all of the ATMs have had issues. Just tried to withdraw from 3 different ones, with plenty of money, just denied because of an ATM error. Wasted gas :(
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September 2023 by Keith Armington
Great customer service while opening an account. Oscar did a fantastic job with a complex account situation. Thank you Oscar!
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September 2023 by Margarita Cervantes
The teller was nice and polite and took care of my transaction.
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July 2023 by Karen Estrada
Really good area safe and easy
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May 2023 by Picky Eater S.
Have nothing negative to say about this location. Everyone seems to like coming here, therefore, the teller line was long when I came in. I love their independent and spacious parking lot in comparison to the shared lot between Chase & Wellsfargo on Beach & Westminster. Staff are pretty nice whenever I come in (staff at all braches are).
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April 2023 by Michael Cody
ATMs are always broken and can never do any transactions through them. Only thing good is location
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February 2023 by Ivan C.
As a Chase client and in the process of being a new homeowner; I want to take a moment to say thank you in the full extent to Bryan shigekuni senior home lending advisor. Bryan truly is there to help you in any questions you may have during your home journey. I truly felt his passion and knowledge in every response. If you're ever in doubt, feel free to reach out to Bryan. I didn't have an appointment and was seen by himself the same day. I'll definitely be coming back for any advise and look forward working with him closely!!!
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January 2023 by Sister Laurah
Always greeted by the security forst thing, LOVE him. The waiting time is minimal and the area is beautiful
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December 2022 by Sutreena W (Sue)
I went in to deposit my cash this afternoon. I had over 200 bills less than 300. I actually counted the cash before hand had I had 340. I only got 327. She even went on to say, "someone gave you a fake dollar bill", "make sure when you bring in your money where there aren't things on the dollar bills because it will jam our machines." Clearly her mindset is elsewhere with customer service. And I truly felt I had the worst customer service experience today. The fact that she took out bills that she thought was fake and didn't go and show me proof or ask a second person for their opinion that they were in fact fake bills was a shocker. Just left it sitting out in front of me. I asked her nicely if she could run through the machine one more time and she said she already had deposited in the machine. Her name was Marcia. She hates her job here and it shows. Very unprofessional. Told me the amount I brought in takes too much of her time to count it twice!! will never come back to this location ever again. The management or whoever was on the floor also seemed to not care very much about what happened and her customer service and went on to tell me the machines are 100% accurate. I know the machines are more accurate and so that is why I came inside the building in the first place. But Ive used machines myself and sometimes they have errors? please I hope they can get a hold of themselves. He at least apologized but who knows if it was sincere or not at this point.
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December 2022 by Chuck Nelson
I was assisted by Janet Sanchez. She was thorough, helpful. friendly and resolved my problems in a very professional manner.
