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February 2024 by Alexander H.
If you have any controlled medications like adderall, do not go here. They will make you feel extremely uncomfortable. You shouldn't have to explain, and be drilled on why you are prescribed a medication to a pharmacist, and that is what they do here. They will judge you. They will doubt your doctor. They will tell you their negative opinion when you didn't ask for it. I'm there to pick up my medicine. Not debate their opinion. Wildly inappropriate and unprofessional. I don't think I've ever seen anyone back there smile either. They all seem miserable right from the beginning every time. It's really close to my house so it gets 1 star for that.
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December 2023 by katie r.
Everyone at the store is super helpful, fast and friendly to me. More people need to give this store credit and not just the ones that didn't have things go there way with negative remarks . I go here all the time and have never experienced anything wrong.
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November 2023 by Zion W.
My mom was there today and was accused of stealing. Shame on them, I guess you can't put your phone in your purse anymore without being rudely asked to open it up for an employee. Will never go here again, and I live right behind CVS. SHAME If I could post zero stars I would
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September 2023 by Youssef B.
Since 2016, I've been a loyal customer at this pharmacy and was initially satisfied with their service. However, things took a downturn when a new pharmacist, Feby, and an unidentified Asian male joined the team. Their lack of management skills started affecting the service quality. This behavior seemed to rub off on the rest of the staff, resulting in disrespectful treatment of customers. I witnessed this behavior towards other customers and experienced it myself during my visits. Furthermore, the pharmacy's efficiency declined. Despite receiving voice messages stating my medication was ready, I often found it wasn't prepared when I arrived. Additionally, the pharmacy used to have continuous service during lunchtime, but they now close, returning at 1 PM. Unfortunately, they are consistently late in reopening, and even when they do, they request customers to wait an additional 5 minutes. The breaking point was when, on 09/26 around 12:30 PM, I received incomplete medication after waiting for 20 minutes. I had to endure another wait after paying to receive the missing items. The overall service has deteriorated significantly. While I prefer the convenience of this pharmacy's location, I am determined to address this poor service and will take the necessary steps to do so.
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September 2023 by Herminia O.
Service at pharmacy are very rude, not care about the customer, worst of all worst, upper level need to know to change the one in charge.
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August 2023 by Carolyn N.
If I could give zero stars I would. This CVS clearly does not care about their paying customers. When you call the pharmacy to ask about your prescription, they make you wait for hours only to hang up on you. Khoi, the pharmacy technician, is condescending, rude and clearly has an inferiority complex. The way he treated my brother who had just come out of surgery and was trying to get his pain meds was atrocious. Even other bystanders called him out on his callous and unreasonable behavior. I will never use this pharmacy again. This is one of the few times when I am advocating for this store and pharmacy to close. CVS is downsizing anyways, let's start with this one.
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July 2023 by Patrick J.
Would give 0 stars if that was an option for this fire dumpster of a pharmacy. By far the worst CVS I have been to in my life. They always say your prescription is not in their system or not ready. I have been going to this pharmacy for 2 years ever month and my prescription is never there or ready when it's supposed to be. They are always understaffed, unorganized, and lack professionalism. Time to start going to Walgreens
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June 2023 by Lorena J.
Seriously, this CVS pharmacy in particular has the worst customer service possible. I hate to write bad reviews but if I can persuade you to go elsewhere for much needed medication, do it! The pharmacy manager, Pheobe had the nerve to ask me to hurry because they were going to lunch! After I had been hung up on and on hold on the phone for 40 minutes for a quicksimple questionthat Ihad no choice but to waitto talk to someone. Not to Mention, Vi, she is very impatient and has a condensceding attitude in the drive through. Please note, this review is ONLY for the pharmacy, the store's staff is the best and always so friendly and kind. But go to a different pharmacy. Try Walgreens accross the street or CVS on Edinger.
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June 2023 by Lillian M.
Took me all day to fill a prescription. My doctor called it in at 11, and it still wasn't in their online system. I called the pharmacy and waited on hold forever and never actually got to speak to a pharmacist.
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May 2023 by Aaron M.
Withheld medication for days due to a new verification policy and would keep me on hold for over 30 minutes waiting to speak with someone. If you don't answer the phone, the doctor's can't talk to you, it's pretty simple.
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May 2023 by Meagan W.
I apologize in advance because I'm not sure of her name, but there is a woman who works in the beauty department that is exceptional. I came in looking for travel-sized beauty supplies, and she helped me. She has short hair, and is very friendly. I was actually having a terrible day and she really brightened my mood. On top of that she also gave me some free samples of face wash and moisturizer because she knew they would be travel size compliant. Very kind woman, this review is for her!!
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April 2023 by Mona Q.
I have been to this CVS Store-Pharmacy several times . This CVS is really big, clean, and well stocked with products for every need or want. I came in to buy baby formula and came out with over the counter cosmetics products that I had seen on TV commercials. I was influenced by the TV commercials and I had to try them out!... The cashier service was friendly and polite. My most recent visit was to their drive-thru for a covid test. I made the appointment on their website - it was easy to select the location, date, and time. I selected this location because it's conveniently located near me. I came in to the drive thru at my scheduled time and the staff member provided the test kit with instructions. I got the test results within 24hours. This CVS is located on the northeast corner of Bolsa Chica and Warne
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March 2023 by Maverick G.
Poor service to its customers. Lots of customers so it can be slooowww and sketchy service, be careful if you choose wisely to go here.
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February 2023 by H B.
As one could imagine, the workday of a pharmacist or tech, in a high volume pharmacy could be very challenging at times. Which is why I'd like to recognize Asia, for an always consistent and sunny demeanor. She knows her people by name, and is always quick with a smile and solution. Well done, Asia!
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January 2023 by Gisselle D.
I have been trying to call the pharmacy for about a week now with no success. One night I was hung up on three different times without getting through to anyone. Literally sounded like someone picked it up and then immediately hung up the handset. I officially give up on this location. Good thing there's a Walgreens that can help me just across the street!