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October 2024 by jack marion
Excellent experience overall! The staff were very friendly, helpful and knowledgeable! Pointed me in the right direction when choosing my new guitar and amp! Dope spot!
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August 2024 by Elias Ferguson
Cool shop with a good selection of used guitars. Staff was nice too
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August 2024 by Tommy Martinez
I came to this place seeing the good reviews, but it was a terrible service and experience overall. I came here to have my guitar fixed by their luthier Miguel, but after getting it back I see that he made my guitar much worse and now it doesn't function correctly at all.
I contacted him to see what happened, but I just heard excuses like " we only do minor repairs here" and " I wasn't there the day you dropped it off so I couldn't tell you that I wasn't able to do the work." Then why did he bother taking the repair job if he knew he was not qualified? Now my guitar's pickup switch barely functions, he completely got rid of a tone in the rhythm circuit (my guitar is a Jazzmaster) and he inserted the pickup switch in a very sloppy manner (it was inserted crookedly and not perpendicular to the strings). He justified the sloppy placement by telling me someone will have to open it up anyways so it doesn't really matter how the switch gets placed in. It tells me a lot of what he thinks of his own work.
I do not recommend coming here for luthier services. Miguel refused to give me a refund, apologize or bother offering any sort of solution for his botched job. He absolutely ruined my instrument.
Thanks for getting back to me Mat. In response I have this to say:
1.) Yes, Miguel was not there in person to diagnose the problem himself when I brought it in. However that still doesn't explain why he felt he could still get the job done when he clearly didn't have the ability to do so. As a side note I also didn't know that this was a customized Jazzmaster (I was told it was stock when I bought it used, you were the first luthier I brought it to). Again, this still doesn't excuse why Miguel still went through with it when all he could've done was tell me that he couldn't get the job done. I would've been alright with it, I would've just taken the guitar back and that would've been the end of that. But here we are.
2.) Leaving a screw "loose" is different from placing in a switch "sloppy;" in this case as I mentioned in the review Miguel placed it in such a strange way that now when I strum I would have to flick the knob from an awkward angle. When I was there in person Miguel explained to me that he placed in the switch loosely so that someone else can go in since he couldn't get the switch to work with the pickups. I said it was fine as long as he got the switch working and as long as my guitar had the same functionality as before. I was assured this was the case.
3.) It clearly was my mistake to leave your business without trying out my guitar there first. Miguel said he fixed the switch and everything was working fine except for one of the pickups. It was only when I brought it home that I heard just how badly he messed up. Now my Jazzmaster only works in its "rhythm" mode and if I were to flick it back to normal, the pickup switch he installed doesn't do a single thing and worse yet, my guitar no longer produces sound in this position. When I called Miguel to ask what happened he said "something inside the guitar must've gotten loose while you were taking it home." By the way, when he told me this he let out a small laugh; he clearly was not taking this seriously.
So why do I think a refund is appropriate? I was very excited to get back my Jazzmaster, and I really trusted you guys to get it fixed, not to make it worse than when I brought in. After seeing and hearing the extent of how badly of a job he did with my guitar and how it feels like you guys are trying to paint me in a dishonest light by making it seem I'm leaving facts out, I'm very displeased with this entire experience. This is my first time dealing with a luthier, and quite frankly dealing with you guys has been an awful experience.
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July 2024 by John Wolfe
These guys at Beach City Pawn are some of the most helpful and caring brokers I have ever done business with.
Most brokers are out to see how much they can charge for every and anything they can
I went in to purchase guitar strings even though I needed to replace my whole set up for busking.
Yup, you guessed it. Huntington Beach dirt bags stoled my whole set up. Anyway I let them know what happened and what I was doing and they hit it big with me. They gave me a discount on a mic stand and threw on a 1/4 inch cable for free and now because of them I'll be playing with Amplification again.
So here's to the two guys who helped me out. Next time I'll be sure to get your names
Signed:
A loyal cust. for life ?
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June 2024 by Brian Perez
Highly recommended the guys here not only have professional great customer service but they really try to get you the best deal. And they have a dog there cant beat that lol.
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June 2024 by Abe
Awesome staff and management, truly helpful & knowledgeable! Went in there for a couple of guitar picks, but always my go to shop for anything guitar !
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April 2024 by Daniel Fergason
Recently purchased a guitar from Beach City Pawn from Texas. Mat was professional and the item I ordered arrived safe and in a timely manner. He even haggled with me on price. I have nothing negative to say about my experience. Thanks Mat
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April 2024 by Charlie Vigor
Hands down one of the best shops around. Intelligent and friendly staff that will work extremely hard in helping you get your hands on some sick gear. I had Mat help with one of my purchases and he went beyond expectations. Genuinely impressed and extremely happy. If you are looking for equipment and or gear you should def stop and check it out, especially Mat.
Thank you so much <3
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March 2024 by Tj T.
These guys were amazing! Chris and Matt, hit them up!! Sold my wedding ring here and they were the highest!! Thanks guys!! 10 out of 10!!
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March 2024 by Mark Callan
Cool spot. Lots of cool gear. Some good guys working there.
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February 2024 by Terrence Michael
These guys are cool man.. I was injured over the past summer, & had to pawn a guitar and amp (sucked)! But they gave me a fair deal, & were professional. I go in there from time to time to check the inventory, and they're always helpful
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February 2024 by Angelo Quinto
Mat has been a very helpful and thoughtful individual. They are reasonable in price and reasonable with loans. If you guys ever need to sell some gear or you want to find some decently used gear, I recommend this shop! Thank you guys for the whole ordeal you guys helped me through.
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January 2024 by Matt B.
I've purchased two banjos here and pawned another. The folks here are great, and I couldn't be happier with my instruments.
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January 2024 by Tony A.
woke up early came down to the location. says 10:00am store not open at 11:00am waited in the rain. phone goes to a non working voice mail. Not a professional retail store front in my opinion. I waited and saw 3 people pull up wait 30 minutes and leave. waste of everyone's time. Not even a note on the door.
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January 2024 by R Littlefield
I have gone the Beach City Pawn for years, I buy a lot of musical gear, I go there because frankly they have the best prices, even on things like new guitar strings or straps.I was totally blown away by the kindness of the owner, when he found out I volunteered at a food bank in Los Angeles, as he he donated a violin for one of the children there.Here is a picture of the little girl smiling ear to ear with her new violin.When I am shopping for an instrument I go there first, usually end up with the best deal.Thank you Beach City Pawn!
