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December 2023 by Michael Morett
Horrible availability. Cannot meet with anyone here to address some common needs. Must make an appointment and they have almost zero appointments available in the late afternoon.
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October 2023 by Gabriel G.
useless/slow employees. apparently personal conversations are more important than moving the line along for people that need actual service. there were three people standing behind the counter doing absolutely nothing while one teller does everything slowly. it's appalling the other folks behind the counter can't jump in and assist, especially the manager. trash. y'all should be fired. what happened to teamwork? "the other teller is at lunch." is what some other useless person behind the counter kept saying. who gives a shit where the other teller is? jump in and help or gtfo and stop wasting peoples' time with your irrelevant conversations.and why is a teller at lunch at 10:45a? you guys opened at 9a. LoL! horrible delegation of staff placement. trash banks. trash service.
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August 2023 by Travis Anthony
This doesn't go directly to this BOA. Not sure whats going on with BOA.1. I've sent money for 5 years to someone at another bank thru my checking. The option is now gone. Called and the rep was an idiot. Had to conpletely start over and add all their info again, causing me to be late on rent.2. Right after the call i received a notice I'm getting a new card, which i dont need or want. Now i have to change all my accounts for the new card. Stupid3. Their call service is horrible. Cant understand what you say, offers weird advice, and is frustrating.Just horrible
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May 2023 by Carrie K.
They have 1 person doing account services at this location and she decided to leave early for the day? Seriously? This location closes at 5 and I got there at 4 and she's already gone
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May 2023 by Secora M.
Good crew for all our needs!! We've been banking here for years!! And YES they are open Saturdays till 4pm!!!!
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November 2022 by samah altohamy
I want to rate this branch with a negative one but is not available. There is a woman from the staff who was so racial to me, I see her laughing with the other consumer and listening to them but when is my turn she changed her face, and making my time as a rest drinking her coffee, and treated me as less important, she is horrible counter ever.
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October 2022 by EJK
Bank of America is terrible all of their offices are closed nobody answers phones the 1-800 number can give you no answers at all I am moving all of my money to Chase Bank do not waste your time with this terrible institution!
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January 2022 by Eric
Bank of America is terrible all of their offices are closed nobody answers phones the 1-800 number can give you no answers at all I am moving all of my money to Chase Bank do not waste your time with this terrible institution!
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December 2021 by Ryan Z.
This is ridiculous, every single Saturday at least a 30 minutes wait . Line out the door every Saturday and they still refuse to properly staff... 2 tellers working w/ a line out the door... All other BoA's have closed in the area you would think the one that remains open would be staffed properly. I will be changing banks now because of this huge inconvenience.... Waiting 30-40 minutes in a Line w/ children is not an option.
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August 2021 by Blake
Cannot get a single representative on the phone. Unprofessional and not a bank to depend on.
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July 2021 by Adele W.
If you don't have to use BoA don't, other options available. Seems I'm always have issues with this bank! Try another flavor!
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April 2021 by Bri N.
20 plus people in line. In the sun. Two tellers working. Been here 30 minutes. Still 6 in front of me. Why bofa?
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April 2021 by Pat L.
Every time I have an issue, it is extremely hard to resolve. The phone lines are busy at every Bank of America, so you won't be able to talk to a real person. When I went into this branch, I was told that they're to busy to assist and that I would need to make an appointment.. this was the 2nd time I went in for the same problem, but they originally just told me to come back another day. Susan (relations manager - ironically) had such a bad attitude and was unwilling to help. She was the straw that broke the camels back. I regrettably have had this account for 14 years. I am relieved to be closing it and moving to a better bank.
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March 2021 by sky sky
Why is it this Bank America always has a line. Chronically understaffed, difficult staff, a security guard who is not only clueless, but hell bent on what marginalized power he may have, the only good thing though was the teller it was on point. Very apologetic and recognized a shortcomings. She was very quick and professional.
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September 2020 by Tiffany P.
Brandon & Toby by far the hardest working people in the building at B of A. Lots of people are going into B of a right now for their EDD money A-line out the door most days! Theses two bank tellers are working non stop.....moat days the only two tellers working while the rest of the employee's (even the brach manager) sit in there offices !!! I go in weekly & have a business account and observe all this !!! Brandon , Toby great service to the public during the pandemic and trying times !!
