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April 2024 by Jennifer M.
Stephen was so patient with helping me choose my backyard island, bbq, fridge and dining set. He went the extra step coming out to measure my space and created a 3D drawing and got the island fully customized to what I wanted and helped me decide on the sling pattern for my chairs. Pricing was what is expected for great quality products that will last for years to come.
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October 2023 by Pro Printing
very responsive and easy to work with.
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April 2023 by Leah S.
I ordered an entire patio set...one love seat, a chaise lounge, 2 ottomans, 2 swivel action chairs, a coffee table and an end table. This furniture is fantastic.Beautiful and so, so comfortable. The 2guys who delivered the furniture were great...set everything up for me where I wanted it to be placed. I now have a gorgeous conversation area in which to sit, relax and enjoy my yard. This company sells nothing but the highest quality furniture..wonderful to work with.I highly recommend Backyard Expressions.A very happy customer...Leah Stuart
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January 2023 by Julie K.
A positive shout out to Backyard Expressions - specifically Dave. We were having an issue with our glass sliding fireplace door, and he was a big help in figuring out a solution to our problem. Our thanks to David Backyard Expressions
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July 2022 by Jeannine Wellings
Purchased a year ago for our backyard Reno. Quality isn’t great. Rustic means rustic. Handles already rusting and it was only exposed to rain once. Will line inside with a cooler bag. Not sure how it hold up as there is already signs of wear and has never been used. For the price…keep looking
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April 2022 by M C.
Nice of you to finally respond in a sincere manner Angela. It would have been appreciated much more if you called us within 24 hours of our issue. It wasn't until I posted the 1-star review until we finally heard from you. Sadly, you were more upset about the Yelp review instead of focusing more on customer satisfaction. In the end, Mike ended up coming back out (without a contractor) and he did a great job. I don't know why he put us through all that hardship by wasting our time for him to come out and do nothing, and say a contractor was needed. He clearly isn't very good at communication. So, someone in the front office should've followed-up and expedited our installation ASAP, because apparently all it needed was a minor adjustment.
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February 2022 by Gary F.
Called around shopping these people really care. Answered all questions. Had everything in stock at a great savings from other quotes. My backyard is now ready for Spring.
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November 2021 by Michael Johnson
You get what you pay for!! You come for quality and get it here!! Love this place!! Wonderful family run local HB business!!!
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July 2021 by Rob S.
Just a "class act" operation from start to finish. Found out it's a family run business so i knew they would take pride in the work. From Fire pits to Outdoor furniture to our state of the art BBQ island & grill w lights, they had us covered! What a pleasure to do business with, which is rare to say now a-days. Thanks again Backyard Expressions. Sincerely The Steinberg's
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July 2021 by Brandi H.
I reached out to Backyard Expressions when I found them in a search I was doing for my Executive. I had called a number of other places, and after the sharp tongue, quick to interrupt, and well, rude people on the other end of the line, I said, OK, I will try one more place. I am SOOOOO glad I did, because Stephen picked up, and what a delight and game changer that call became! Like for real, what a delight. Super knowledge, extremely professional, very courteous, went above and beyond, and did it all with such a positive, peppy, and let me serve you attitude. My executive ended up buying an umbrella and base from them and it's top notch, the Cadillac of umbrellas I call it. But wait, there is more. My executive has been in the market for an outdoor heater. He had been working another company for some time, but everything was just dragging and lingering. So I said, "Hey! Let's call Stephen!" It really did go just like that. I called Stephen, asked him if he had what we were looking for, and boy did he! Now, I must add, my executive went in the store in person to get more information and details about this heater and components. He could not remember Stephen's name, and unfortunately was met with a sales person that really was of not much use and wasted my executive's time. Stephen was with a customer and not able to catch my executive before he left, and was aware of the poor service, and contacted me right away about the interaction. Monday morning came and my executive told me he could not remember Stephens name and someone else helped him, and my executive's words were, "it was a waste of my time, and useless to me." (Now, if I was writing this review on that guy and that experience, this store would be getting a 1 star.) I got to tell him that Stephen had reached out to me and told me he figured as much, and that made my executive very pleased. I picked up my phone and we called Stephen right away. It was through that lead to another sale with Stephen, the heater. Stephen is top notch and set apart from regular, typical sales people who I dread working with and interacting with, because there's no life, no zeal, and just blah. Stephen cares about the customer experience, the customer relations, and the customer service. He cares about the business he represents. Stephen is not the owner, but I promise you, if you go in and see Stephen and work with him, you'll think he is! We will keep going back so long as Stephen is there.
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April 2021 by Ryan K
Great customer service! Brant answered all of our questions and help us decide what direction we wanted to go in regarding an outdoor dining table. Great selection and no pressure to buy on the spot!!
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March 2021 by Jim McCraw
Ordered some seat covers for my patio cushions. Put half down on my credit card. Supposed to be done by end of January. Nope. End of Feb. Nope. I go in and they tell me it will now be in the middle of April. That they had received an email from the supplier on February 10 saying they were back ordered on the material I ordered. They could’ve called me and asked if I wanted to try a different material. They never reach out and ask they wait until I contact them for a status and then they deliver the bad news. I also had a bad experience with them on the fireplace repair previously. I will never use them for anything again and I recommend you stay away too.
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March 2021 by Ce C.
Reliable family-owned business. My family has been going to them for years and everyone we've encountered is friendly and helpful (David, Angela, Steven, Brian). Lots of products in the show room. Great quality BBQ appliances made right here in the USA! We can always depend on them for our backyard needs.
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February 2021 by Paul W.
We remodeled our fireplace wall and upgraded our fireplace. After searching several stores, we visited Backyard Expressions. Steve was extremely helpful, informative, and gave great suggestions as to what design and equipment would work for our fireplace. After we purchased, Jim and his team came to our home, measured and ordered the new fireplace door and subsequently installed the ignitor, burner and ceramic logs. We highly recommend Backyard Expressions.
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January 2021 by Pat E.
Backyard Expressions are always helpful and professional. They are masked up and stay a safe distance apart!! In the store Brian was awesome. He helped and was very patient. Thank you Brian!! I had 2 young men come and install a new umbrella canopy. They did a great job. I had some wind damage on my spokes and they were all fixed. The umbrella is like new!! So happy with results!! Backyard Expressions is a great family store in HB.