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December 2023 by Jo V.
Our sales representative was Bruce Vo, he was very helpful and professional. Bruce gave us a lot of good advices and made the ordering process easy and quick. We were able to furnished 3 bedrooms, a family room and a living room all from Ashly in a couple of hours with Bruce. Thank you again for the great services.
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December 2023 by Sharhonda M.
I had an issue with my order and called to get some assistance. I was helped by a young man named Kavory and he was so kind, eager to help. He made sure to send someone out right away. I really am impressed with his professionalism and level of customer service! It's refreshing when you can trust that a company will be there to help when problems arise. I'm a forever customer now.
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December 2023 by Melissa Montes
Just had the worse experience with Ashley’s. Not only did they deliver my furniture to the incorrect address after I provided and verified my current address. But they’re customer representative was beyond rude and offered no apologies or attempts to make it right. Highly suggest Living Spaces for a more pleasant experience.
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November 2023 by Bianca Gillespie
The store and its associates are wonderful and helpful. They helped me find a couch quickly and the checkout process was quick. I would give them five stars.However, the delivery service experience was awful. I asked to be scheduled for an afternoon drop off because I work in the mornings and they sent me a confirmation the day before for 8:15 AM 12:15 PM. I call customer service and tell them it was supposed to be a later in the afternoon drop off but they said it cannot be accommodated. I told them I can try to leave work early and be there by 12 pm, but then they said that it’ll be delivered at 9:00 AM no exceptions. I was given no option but to reschedule, adding another four days to an already six day wait. I paid extra for delivery and set up but now I have to wait over a week to receive my couch. Not worth the hassle.
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November 2023 by Audrey Doan
We had a wonderful experience at the Huntington Beach, CA location. Joe was our guy! It is easy to get overwhelmed with all the options at Ashley Furniture, but Joe made it seamless. He was transparent in explaining the financing options available to us for a four-piece bedroom set and made sure we would be able to move into our new place with furniture on time. Joe was also very knowledgeable on mattresses and helped us find our perfect one within our budget. Thanks again, Joe. We appreciate you!
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November 2023 by Michelle S.
Pls listen to the other reviews. The furniture is terrible. Cheap & disposable. Donating it after 18 months. Do not buy from here. The sofa & love seat have strange discoloration. Biggest problem is it's giving me terrible neck & back pain for over a year. A complete waste of money.Pls, save yourself money. But anywhere but here.
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November 2023 by Grey Edwards
Went to Ashley Furniture looking for a bed. We were initially looking to replace our queen mattress for a King Mattress. Ali showed us the quality beds and mattresses and we were able to find our best match. He also was able to help fit us for pillows as we definitely needed ones that would be most comfortable for our new bed. His expertise and service were top notch and highly recommend him as your furniture sales professional.
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November 2023 by LaToye M.
I was on a search for new bedroom furniture and as soon as I walked into the Huntington Beach store all of the staff were very helpful. My family received great customer service and all of our questions were answered with a big smile from the supervisor Mechelle. Michelle helped us settle our purchase with no issues and a perfect delivery date was set. Thank you all for being so kind and stressfree.
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November 2023 by Crystal S.
Read before u buy-It's been over 2 months of run around from these people. The guy who helped us, John, nice kid, but need to be trained better, he ordered us the wrong thing a few times and didn't follow up on any of our issues. When we were in there asking about our things another sales lady told us "u should have had a more seasoned sales person." Like u got to choose my sales person. After purchasing all of a sudden a bunch of the things were on back order. We have literally been in the store once a week for since Labor Day (it's 11/16 today) trying to get this all figured out. We finally got everything and it's just bad. The mattress was on back order but they "found one in the the back of a wherehouse" should have know that would be bad, and yep, it's soft in one side and super stiff on the other, had a straight up crater in one side.Then the bed frame, I waited for months for them to tell me it's discontinued, and to pick a new one, too bad none match the entire furniture set they sold us with the bed frame. So they again "found one" they had it delivered, with no warning at 8pm, lucky I was home. It was a floor model, that they didn't disclose, and it had cracks they must have fixed in the truck because it was still wet when they gave it to us. Now one of the dressers is cracking all the way around. Instead of replacing any of it they have sent 2 guys that keep leaving my door open and letting my cats out to fix it. They had ever excuse not to fix it, but they r fixing the dresser in the most half assed way and said they can't do anything about the mattress. Google what this place is dealing with before purchasing, they have some lawsuits on them. Wish I would have check them out, they were great 10 years ago when I bought before, so I went for it, but it's not anymore. Every person I've mentioned any of this to follows up with they had an issue too. I bought 7k worth of furniture and they treat is likeShit.Just buy on Amazon, at least they return anything that's defective.
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November 2023 by Dani m.
** please note all positive reviews are for in store service. Once you pay, good luck. They also hid my review since last night. If I could give 0 stars I would. I had the WORST customer service experience at this store. Before purchase, I specifically asked about the return policy because I was waiting for my coffee table and chairs to arrive to see how the sectional I bought from Living Spaces all fit together in my living room. I simply want to return only the ottoman ( which was a mere $400 out of the $3.5k I spent) I was told they'd match Ashley Furniture's promise of 30 days from delivery return policy prior to them running my credit card.They LIED. It's now just 3 weeks later and I called and even went in person to the store and was denied return, exchange and/or store credit. GO TO ASHLEYS OR BOBS! They're right down the street, have the same inventory and much better customer service.
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November 2023 by Diana
It was my first time shopping at Ashley's! My partner and I were looking for a suitable couch and John came through and helped us out! He was very helpful in trying to push for an earlier delivery time for the couch, as well as showing us other options that we could go with too. Good customer service!
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November 2023 by Vanessa Acosta–Kim
This location has a great showroom with many living room configurations. Long helped me with all my questions and was very informative. I came back the day after to purchase and it was an easy purchase. All I recommend is to go early if you are thinking of a new couch so you have the greater rate of getting it when you’d like. I bought a popular couch so it will take some time to get it.
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November 2023 by Megan Fowler
My husband and I had a fantastic experience at the Huntington Beach, Ashley Furniture, location. Miriam assisted us from start to finish. She was attentive to our needs and to the budget we were looking to stick to. She provided us with multiple options within our price range, and was very patient while we decided on what new mattress was best for us. The payment process was simple, the delivery was FAST and simple. I was expecting the delivery process to be a headache, but the two gentlemen that delivered our new mattress were awesome and very professional. No complaints! Thank you, Miriam for all of your help! We will definitely be returning customers.
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October 2023 by Nick A.
Too many things that go wrong here. Poor service with little to dead knowledge on their industry. Prices here are too costly and lack worth overall. Furniture was not study for the 2 tables we got. May got nice delivery but no quality control. In addition, it smells awful coming by with the staff smoking. Bad vibe and seen litter too as proven. Definitely not coming ever to do business.
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September 2023 by Lea Vatenmakher
The staff at Ashley's was extremely helpful, and the prices are fantastic! Our furniture arrived a few days after we ordered it and it looks perfect. The delivery people were kind and professional. We highly recommend this store!