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March 2024 by Jackie G.
I purchased a chair from AL because I was making a decision based on the salesman's explanation of how great this chair support was for his back. I to have back problems and felt that this chair was working so well for him, it would work well for me. I really did not have an opportunity to do research in regards to the chairs structure and advantages for support. Once I started investigating, I did call and ask if AL could cancel the order of the chair. That cancellation would have been early in the manufacturing of this chair. I was told no that, it was to late. The chair is a standard production for this company. I did not order anything to make this a special order but liked the idea of a wall hugger which was recommended by the salesman. Four months later I received the chair and again requested to return it. The salesman message said no AL would not take it back, unless I paid over $1000 (deposit) for it to be taken back. The seat on the chair is very hard with minimal cushion. ( the one I sat in at the store was not hard) there is no support on my lower back. My back and leg hurt after sitting in it. I have laid on the chair by raising the legs and lowering the back and find the it does not support my neck or back and leave me feeling sore. This chair does not give me the support I II want AL to know this chair should not be sold as one that will provide the support for all. It was not made with any special measurements or adjustments that would help alleviate my back problems. I also think it is important for AL to know that because it works for the salesman is a sales pitch, and does not mean it works well for all, as the chair is not supportive for my body size, and weight.
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March 2024 by Ella R.
Just purchased a sectional from Arizona Leather. This review is for the top notch service we received in store. Chris the manager went above and beyond to help us make our selection, he literally carried a cushion around to every color wood in the store to make sure it would match with different furniture colors + styles. He stayed an hour after closing to make sure the design and colors were perfect for us. He was patient while I sat on every single piece of furniture and looked at everything single color of swatch. There was zero pressure or upsale. Hopefully my new albeit expensive couch is as fantastic as the service we received. I will update.
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January 2024 by Peter L.
I needed to update this review, after our initial contact, we called back the following day, and found the stuff to be very helpful, as they said when we purchased a back to their product and sent out technicians to tuneup and repair our couches. Great service. Happy customer.
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January 2024 by Arnie W.
Louis is the guy to go to. Solid knowledge and clearly a good listener. We spent over $10K a few months back and couldn't be happier.
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December 2023 by Margaret H.
I finally got my barstools just to find out the person who ordered them ordered incorrect size 30"! My husband had told him he needed counter height "24-26" they measured, used measuring tape and husband had to leave so I was left to sign off on paperwork. Once finally received he had ordered bar height very very displeased with such a large error on a high end purchase and now stuck with final sale chairs I can't even use. It was a big mistake putting my purchase in this stores hands! I was planning to buy entire living room set but will not be doing so here.
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November 2023 by Linda S.
Chris was fantastic to work with! Made it a joy to select our sectional! His recommendations were spot on! Can't wait until it's delivered!
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October 2023 by zhooddeb
Louis our salesman was very helpful, the quality of the furniture is top of the line. Delivery is pending. The only thing that i would change is that this survey should be easier to fill out and it should be sent with a request for input once the furniture is actually delivered.
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October 2023 by Amy Blasnick
Chris was super helpful and helped find the perfect couch to accommodate all of our needs! Extremely welcoming and helpful and found just what we needed with the customization to fit our needs.
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September 2023 by Lynn D.
We are waiting for furniture to be made, so this is a review only on the experience of making a sofa and chair purchase through Christopher, the manager at the Huntington beach location. A consummate professional, answered a lot of questions, shared options to consider to address our needs. So impressed that we came back the same day to make the purchase from him Very professional and recommend him highly.
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May 2023 by Mary W.
Update- I did dispute the credit card charge for the sofa and filed a complaint with BBB. AL picked up the sofa on 5/24/23. Per AL they will fix the recliner on the sofa by adding a small theater arm and additional filling in the pillow to correct the gap. Per AL I will not be charged for the pick-up, re-delivery or theater arm. I will cancel the dispute when the sofa is re-delivered. So far this has been an unpleasant experience. Hopefully it will end well and I will have no further problems with the sofa.
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April 2023 by Linda Morgan
I had a great experience purchasing my leather furniture with the expert assistance of both Chris Mocias and Louis Bazan.They were knowledgeable about the products and helped me make the best decision for the best price.I look forward to receiving my new chairs and would certainly shop at Arizona Leather again in the future.Thank you Chris and Louis!Linda Morgan
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February 2023 by Kelly Darling
We had great customer service an Arizona leather with Chris. He made the whole process of buying a new couch a breeze with is quick informative answers. I can’t wait to sit in my new couch. Thanks
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January 2023 by Norma Steiner
We are very pleased with the shopping experience we had at the Huntington Beach store of AZ Leather Interiors. We wanted a loveseat recliner that would provide style and support during and after my husband's recovery for an upcoming shoulder surgery.Chris, the manager, listened attentively to our specific criteria and expertly guided us through the process of selecting all the components (size, color, recliner features, and finish details) that resulted in our ordering a beautiful piece that will give the right support at the touch of a button, while brightening-up and enhancing the look of our family room.We can't wait for the loveseat to arrive, and enjoy it at home! And, we appreciate Chris, for all his on-going help throughout this purchase.
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January 2023 by Gloria M.
We are very pleased with the shopping experience we had at the Huntington Beach store of AZ Leather Interiors. We wanted a recliner loveseat that would provide style and support during and after my husband's recovery for an upcoming shoulder surgery. Chris, the manager, listened attentively to our specific criteria and expertly guided us through the process of selecting all the components (size, color, recliner features, and finish details) that resulted in our ordering a beautiful piece that will give the right support at the touch of a button, while brightening-up and enhancing the look of our family room.We can't wait for the loveseat to arrive, and enjoy it at home! And, we appreciate Chris, for all his on-going help throughout this purchase.
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December 2022 by Bob D.
I have been trying for over 2 months to get my chair fixed, their customer service is the worst. They don't even return calls. Such a shame.