-
October 2023 by Holly B.
I went to Allen tire to buy new tires for my truck and they broke one of my custom powder coated rims while putting on the new tire. They told me that they'd only replace it with a refurbished rim, and that they wouldn't have it for a week. SO they put my spare on and told me I'd have to drive on that spare for a week and couldn't go over 50mph! Unsafe and unreasonable when they could have gotten me a rental car.The only discount they offered for the huge inconvenience was half the price of a tire.Staff was really condescending and not helpful.
-
September 2023 by cv
Came here right after our tire gave out on us. We needed alignment and tires. Matthew’s awesome and humorous! Very pleased with the service. Feeling happy and safe driving my car again. Thank you!!
-
July 2023 by Regina R.
Honestly not a fan of this place. First time going and not going back. Went in an hour before closing. As I waited for assistance and I could already tell the bald man who was in the office didn't want help because of his tone of voice. So as I waited just to see if they could help me with my tire repair, I started talking to to one of the mechanics about my tire problem. And he said, it wouldn't take long to fix (keep in mind he wasn't doing anything) The mechanic approached the bald man ( who was helping another person) explained what was wrong with my tire. I noticed right away he didnt like it. The bald man then approached me saying "he couldn't do it because it was a tire repair AN HOUR BEFORE CLOSING. I could come back the next day" I explained my situation that I didn't live around the area and I needed it fix. So then he suggested to me to go to THEIR OTHER LOCATION and they would help me " At the point was just upset. What is the point of me going to another location and by time I would get there it would be even closer to closing time.
-
June 2023 by David Kim
My car stopped in front of this shop and I had to pull into their lot. They knew I wasn't a customer but still treated me like I was their best. And it wasn't just the manager. They even took the time to come over to me after their shift to wish me good luck. Just overall good people here!
-
June 2023 by Nathan Perreault
Mathew the manager waited 2 days on a oil pressure issue just to tell me that the ticking noise I am hearing is "in my head" and they can find a problem and said it was electrical issue. Called around and talked with multiple people saying they are crazy and don't know what they are talking about. Never again Allen tire waist of time and money.
-
June 2023 by ultrabob Szekeresh
Are you trying to destroy this company? Why is there no front desk? How do you expect customers to get service with only two points of sale terminals? Sorry to see a great company. Going down the drain because of stupid corporate management. Yes you may contact me.
-
June 2023 by Jon L.
Great service and Matt does a great job giving multiple options. Fast and friendly service. Highly recommend
-
May 2023 by Nixson Taing
For all future tire needs, I'm coming here. Great people. Great service. Thank you, Matthew
-
May 2023 by Don Rowe
I had a flat from a giant nail. I went in to Allen assuming I'd need a new tire, but they were able to patch it for $30. There was no wait when I arrived in at 5pm, and all told it took about 20 or 30 minutes.
-
May 2023 by Loke Lani
This place was extremely kind and worked with me on my busy day. They even stayed open an extra 30 minutes to make sure my car was finished and cleaned my wheel wells and the inside of my rims while putting new tires on ! Super friendly and will be going back again
-
May 2023 by Jim P.
I came in early morning for a 15 minute tire rotation. 2 hours and 15 minutes later I asked for my keys and left. The employee(s) there lack zero urgency 2 hours and 15 minutes sitting in front of my Service Writer. Never had an update, never got an apology. When I asked for my truck keys to leave he asked me "which one are you"? He's the only writer and the place was slow. There were a few racks open, he could have easily pulled a tech off of an all day job for my 15 minute job. But that would have taken incentive and urgency. I'm confident that if I didn't leave another hour would have passed with nothing happening. I definitely can not recommend this facility. That's a shame, I used to run a repair shop within walking distance and gave them a lot of business in the early 2000's.
-
May 2023 by Linda D.
Matthew and his team provided excellent customer service. I got a screw in the tire of my new car, the day before Mother's Day. I was pretty upset. Matthew drove all the way to Irwindale personally to pick up the tire for my car, so that I could have it back Saturday afternoon!! Exceptional &So Appreciated! I've been coming to this Allen tire store for many years as my father did also and several friends!They also do auto repair as well ! Thanks Matthew
-
March 2023 by Conrad Shiao
Matthew and Morro were very professional and helpful. I got a flat and it was my first time changing tires, so I was nervous. Matthew is very knowledgeable and patiently answered all my questions, with dry humor to boot!They were able change my tires same day and get me on my way. This was way different from my experience with Firestone and Goodyear.I heard Allen Tire Co recently was acquired by a large corporation after the founder died. I hope the service remains high as I had a very good experience.
-
February 2023 by Danuta Cloes
Everyone I've interacted with at Allen's has been kind and helpful. I was given information that helped educate me on my vehicle and helped me make informed decisions about my repairs. I'd highly recommend to anyone.
-
February 2023 by Charles Givens
Matthew and his whole team is always professional...Thank you Guys for your services.