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March 2024 by Taylor E.
This location has good customer service. I come here for all sorts of reasons such as insurance, registration, passport photos, and travel plans. The employees are always helpful and friendly.
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March 2024 by Mike H.
This place smell super bad like dead animals please put air fresheners all over the place every time I walked in it smells really bad clean you work area dirty area means dirty employees and work place
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January 2024 by Justin M
Amazing and quick with nothing but smiles!!
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October 2023 by Nicholas F.
Everyone was very helpful and efficient! I went there for DMV plates and AAA car insurance.
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October 2023 by G M.
- Receptionist: Super nice and polite lady. - Agent 1. We got helped by Olga first: Bad customer service. Zero stars. She sent us to wait for another agent and then sent him to his break or home or something where I had to let the receptionist know he was supposed to help us. The receptionist caught up to him and he came back. - Agent 2. Then we got helped by David Q: Five stars. He knew what to do, was familiar with the process, and helped us thoroughly and quickly. The lady that didn't try to help us at first (Olga) said that because she wasn't new she couldn't do the paperwork for us (like saying he was new and dumb enough to deal with it). It was just a transfer with all the paperwork in our hands and already pre-prepared in another AAA office a few days ago. Five plus stars for him. Olga was not wearing a name badge. Probably doesn't want people to remember her. I hope she is not a supervisor because she would be teaching the opposite of why we go to AAA. Yelp asked, "Would you recommend this place?" Maybe. If we are helped by the nice, hardworking ones, yes. Otherwise, I can take my membership money and fees elsewhere.
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September 2023 by Priscilla Brase
Probably the worst experience I have ever had at a AAA location.
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August 2023 by Anthony Vita
Olga is the best very nice and handles everything we do in a polite and fast manner. All Staff there makes it a nice transaction. Never go anywhere else
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August 2023 by don hamm
Original quote for insurance was average to other companies but a 2 weeks later i received a bill for 353.00 extra after paying the full amount. Very disappointed.
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August 2023 by april Q
Awful manager I have ever met in the U. S. Her name is Lamoria. I visited her office in this AAA location since her subordinate Jonny Pham used my credit card info in the filing without notifying me to make payment. The first time she was in a meeting out of town as her coworker said. But nicely gave me her email and phone number. I emailed her to make an appointment but she never responded. I called her but she never picked up the phone. I ma my have visited her office again and the result is that she cheated me saying she would find a solution and email me but she never did so. I ended up give up my AAA membership for such a horrible experience. And will keep seeking justice from AAA.
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June 2023 by Natalie J.
Made it to AAA today to pay for my tags today. In and out in less than 30 minutes. I thought Saturday would be crazy busy but totally easy. There was a 2.6% surcharge for using a credit card to pay, but for the amount of time it took all good and well worth it.
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May 2023 by D S.
Showed up for a 2pm appointment. Customer service indicated they thought my appointment was at 3pm. I showed them my appointment confirmation and they said sorry. No attempt to accommodate me, told me to wait or come back another day. Not sure what the point is of have an appointment if you don't honor it.
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April 2023 by Chuck N.
This branch is price gouging auto insurance premiums. Buyer beware!! Listen...I have no accidents/tickets and am considered very low risk. My renewal premium was $2730!!! It...just...what? This blows my mind and every person I know. Want to know what the average competing price was (even with lower deductibles)? $1624! I switched to Progressive last evening and told these guys to pound sand today. They didn't even put up an argument. You would do far better skipping insurance with AAA of Southern California.
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April 2023 by Roberto S.
I keep forgetting about this office. I'm 5 minutes away from the other HB AAA office, but I think I could drive to this AAA office, get things done, and be home sooner. It certainly is nicer to not be in a Disneyland like line! Everyone seems so much nicer afterwards. Or maybe I am? Anywho, came in, got my DMV things done, made Gavin a bit richer, and then I got my insurance taken care of. Always great service, but Taylor went above and beyond.
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March 2023 by Mina R.
Great service! Receptionist was the best experience there. She was charming and so welcoming. The lady that works with DMV with an accent is very knowledgeable. The receptionist was passing kisses and waters such a nice touch to have while waiting on a busy day
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January 2023 by Noah D.
Went in on Saturday at 10am and was out less than 30 mins. They have good customer service and know what they are doing. I wish they could just take over DMV with this set up.
