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June 2024 by Paul Visser
Katie helped us this morning with DMV paperwork and plates and she was fast and very efficient. Answered all our questions and did so with a smile on her face. She's an asset to AAA Surf City Thank you Katie, Thumbs up!
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May 2024 by Lisa Willis
Was under the impression that Sherri B. cancelled my membership (as requested) when I went into this Auto Club location early March. Explained that I was to be out of the country, car to be sold to Carmax following day. Sherri DID NOT cancel policy, does she work on commission? After over 50 years(!)with Auto Club getting continued notices via email (that don’t allow reply) to pay for insurance on a car I no longer own! App doesn’t have selection to CANCEL, impossible to call from India, and I am a sr. citizen. ALL info Sherri was/ is aware of! NOT ethical .
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March 2024 by MK
This morning I was at AAA at opening and was asked to sit in a specific section for my type of AAA help. I saw Sherri B. at a desk a distance away and a piece of paper flew off her desk. I retrieve it for her and she thanked me. I went back to my seat and waited. Since I was the only customer waiting and staff were busy talking, Sherri decided to help me. At her desk farther away, she handled my request to change my name to the primary on our membership and delete my wife's name from our RV insurance. My wife passed last month. Her compassion, sympathy and care to listened to my situation made me feel better. Sherri epitomizes quality, efficiency and picking up the ball when others should. Thank you Sherri for listening.
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March 2024 by Taylor E.
This location has good customer service. I come here for all sorts of reasons such as insurance, registration, passport photos, and travel plans. The employees are always helpful and friendly.
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March 2024 by Mike H.
This place smell super bad like dead animals please put air fresheners all over the place every time I walked in it smells really bad clean you work area dirty area means dirty employees and work place
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January 2024 by Justin M
Amazing and quick with nothing but smiles!!
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October 2023 by Nicholas F.
Everyone was very helpful and efficient! I went there for DMV plates and AAA car insurance.
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October 2023 by G M.
- Receptionist: Super nice and polite lady. - Agent 1. We got helped by Olga first: Bad customer service. Zero stars. She sent us to wait for another agent and then sent him to his break or home or something where I had to let the receptionist know he was supposed to help us. The receptionist caught up to him and he came back. - Agent 2. Then we got helped by David Q: Five stars. He knew what to do, was familiar with the process, and helped us thoroughly and quickly. The lady that didn't try to help us at first (Olga) said that because she wasn't new she couldn't do the paperwork for us (like saying he was new and dumb enough to deal with it). It was just a transfer with all the paperwork in our hands and already pre-prepared in another AAA office a few days ago. Five plus stars for him. Olga was not wearing a name badge. Probably doesn't want people to remember her. I hope she is not a supervisor because she would be teaching the opposite of why we go to AAA. Yelp asked, "Would you recommend this place?" Maybe. If we are helped by the nice, hardworking ones, yes. Otherwise, I can take my membership money and fees elsewhere.
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September 2023 by Priscilla Brase
Probably the worst experience I have ever had at a AAA location.
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August 2023 by Anthony Vita
Olga is the best very nice and handles everything we do in a polite and fast manner. All Staff there makes it a nice transaction. Never go anywhere else
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August 2023 by don hamm
Original quote for insurance was average to other companies but a 2 weeks later i received a bill for 353.00 extra after paying the full amount. Very disappointed.
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August 2023 by april Q
Awful manager I have ever met in the U. S. Her name is Lamoria. I visited her office in this AAA location since her subordinate Jonny Pham used my credit card info in the filing without notifying me to make payment. The first time she was in a meeting out of town as her coworker said. But nicely gave me her email and phone number. I emailed her to make an appointment but she never responded. I called her but she never picked up the phone. I ma my have visited her office again and the result is that she cheated me saying she would find a solution and email me but she never did so. I ended up give up my AAA membership for such a horrible experience. And will keep seeking justice from AAA.
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July 2023 by Sugar The Surfing Dog
Thank you Athina . Your costumer service and kindness was so amazing !!!
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June 2023 by Natalie J.
Made it to AAA today to pay for my tags today. In and out in less than 30 minutes. I thought Saturday would be crazy busy but totally easy. There was a 2.6% surcharge for using a credit card to pay, but for the amount of time it took all good and well worth it.
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May 2023 by D S.
Showed up for a 2pm appointment. Customer service indicated they thought my appointment was at 3pm. I showed them my appointment confirmation and they said sorry. No attempt to accommodate me, told me to wait or come back another day. Not sure what the point is of have an appointment if you don't honor it.
