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March 2024 by Paul Fridley
Hire a new manager
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March 2024 by Elizabeth Paredes
Please hire a new bank manger who actually like customers. Not only is he rude but clearly doesn’t like people. He the reason I will be closing my account
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March 2024 by Alyssa Hernandez
Horrible horrible. Bank manger shouldn’t be in The customer service industry if he doesn’t like to help people let alone bank customers and he refuse to give his bank business card how don’t you have that all banks have that. Not only does he have bad reviews on yelp why isn’t this location be looked at for all these reports saying how unprofessional and not treating customers right. Please hire new management or close this area down
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March 2024 by Anthony Hernandez
Terrible customer service for a bank that's trying to restore their reputation
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March 2024 by Patricia Hernandez
The bank manager was unprofessional and rude to customers
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February 2024 by Roberta Clovis
My name is Roberta Pina, i opened a checking and a savings acou t over a eeek ago at a different branch once I returned from my vacation!. I chose not to get a debit card because I don’t want to spend the money, while I’m waiting for my luggage!, I had been visiting this branch every day to withdraw my cash!, and this branch profiled me!, I believe that the teller either put notes of me in the system or red flagged me because I withdraw my cash everyday from this branch!.. I called customer service and asked if there was a problem with me withdrawing my hard earned money everyday from the bank and they said no!!. I believe The teller peofilled me and alerted the manager !.. I’m no criminal, I’m an honest individual stop making assumptions and profiling people !!!!
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February 2024 by Elena Starichko
Excellent customer service! I was impressed with individual approach! All staff - from security to management- are friendly, and what is more important- professionally oriented!
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February 2024 by Mark Pieterson
came in today and despite a minor technical issue with the atm machine that was resolved by an expert lady, the teller at the window i visited was not at all qualified as a customer service rep. he was to the far left, a gentleman with a black shirt. i literally had to command his attention and didnt even try to make contact without me asserting myself. hope he gets better but man, get over yourself. know who pays you.
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December 2023 by Yaroslav Tkachuk
I was refused service because I don't speak English and the consultant smelled of cigarettes
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May 2023 by Tracey MacDonald
Great customer service in every area. They greet you at the door (when you arrive and leave) they remember their customers names, turn up ac if needed and the back is always clean and I enjoy going. (It is also right next to Trader Joe’s)
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March 2023 by Diana B.
Wells Fargo is stealing money from accounts!!! BE AWARE!!I have noticed several times my balance not connecting the dots with the purchases i make..Know that, they WILL find the right verbiage to prove you wrong, like the balance that got charged for lets say a $100 transaction will be reflecting your account balance on the day of that purchase then few days later when it "actually" "CLEARS" as they say, it will deduct from your balance that same $100 yet ONCE MORE, but as hard as you try to explain that it was charged twice without showing on the account that it was charged twice, cos it will deduct from whatever is your leftover balance after few days that same $100 again and you know it, and it has been reflected your money balance double, still YOU HAVE NO WAY OF PROVING THIS, cos as they like to say "its just got posted" LOL LOL LOL, if i only hadn't been taking pictures after my each purchase, i WOULD LOVE TO BELIEVE THIS!!!!This is STEALING!!!HOW CAN YOU TRUST THIS PLACE???!!!
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February 2023 by Corinna V.
The bank manager here needs a serious humbling experience - quite simply - he is not a very good manager. I think he would probably be better suited as a used car salesman. I came here for a cashiers check. I probably get one cashiers check every 2-3 years at most since I have been with Wells Fargo for over 15 years. I asked the teller if they offer one time complimentary options. She politely said, "I don't think so, but let me check with my manager." I politely declined and proceeded the transaction. Little nosey eaves dropper in the corner - you guessed it - the manager came scurrying over like a weirdo and starts trying to get me to upgrade my account. I declined since I don't want to pay a bank MORE money for HOLDING my money - I simply shared I keep larger funds in a High Yield Savings account with American Express (the best). He starts to raise his voice, get loud and pompous, makes some rude and snarky comments and that's when I had to shut the conversation down. (Others have also shared their frustration about this guy - check the reviews). When I received an email asking for my feedback about the branch I was honest. An hour later I get a call from a random number. I'm a skeptic so I start to google the number while I answer. The number was NOT linked to the bank - but the person on the other end claimed to be calling from the Vine branch. In order to protect my personal information (in case this was in fact a scam) - I said they had the wrong number. The goofball on the other end of the phone was so snarky about it by sayin"oooOoooo, the wrong number huh?!" I hung up and tried to call the branch directly. Multiple attempts and no answer. I will most definitely be getting in touch with cooperate. For now, Wells Fargo Vine Street. Do better!!!
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January 2023 by Patrick P.
Worst bank location ever. We needed something notarized and the bank manager was a complete j**** DO not go here. It takes 1 minute to notarize a bank document. Went to UPS and we were in and out in 5 minutes.
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December 2022 by josh jones
The bank is clean and staff are friendly, but their policies are poorly thought out. I never received a checkbook and cannot get one without a $25 fee. You also can’t walk in to receive help without making an appointment on the app ahead of time.
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September 2022 by Ani Zonneveld
You have to make an appointment to see a banker but no one answers the phone and their phone service doesn't support a voice mail system. And this is from a major bank?! Is a long time client expected to drive in to make an appointment?
