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July 2024 by Maritza Ortiz
No one picked up the phone and the system just cutoff the call completely. How rude!
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May 2024 by Liam R
I want to provide meaningful feedback on why to avoid the this bank. I tried to open a simple business account and they made it damn near impossible. The initial consultant initially was quite nice. Then the senior business account manager almost seemed like she wanted to go out of her way to make my life harder, like she just wanted me out of the bank. So I asked for a manager, the guy came out, spoke to me like I was an animal, and looked at me as if I had a disease. I couldn’t have felt more uncomfortable, they basically want to get their shift done and go home. They don’t care about humans. Fortunately a lovely lady in the customer line pointed me to Wells Fargo and they were fine. Do not go here unless you want to be treated like a sub human being and get literally ‘chased’ out by their mean staff with their horrible attitudes towards their customers.
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March 2024 by Katy K.
I have always found the tellers here to be very courteous. Thank you! Also it is a strange and interesting building, which makes waiting in the short lines more diverting.
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March 2024 by Patti Q.
Whatever happened to good customer service? I've used this bank for years and now I'm starting to wonder why I keep all my money in one place... Today I was picking up some foreign currency at this location at Hollywood and Vine where I was rudely treated by the bank teller with the pink hair. All I was asking is if there was a restroom that I could use before getting in the car to make the hour drive home. She was brisk and abrupt when I asked such a question... There are so many different ways that she could have handled her response, especially to someone who is five decades older than her. Chase Bank you're not the only game in town and you need to train your employees to treat others with respect and dignity.
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March 2024 by Hae Eun Jeong
Just stopped at this location. The card reader to access the ATM inside is not working. No other ATM on the outside of the building.
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February 2024 by Michael G.
The ATMs are only open during the day. What is the point of the ATM if I can't access it when the bank is closed? Install an outdoor ATM.
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December 2023 by Daisy B.
This branch is the worst bank I've ever been to in my life the client representative Taz was completely unprofessional and rude. She was not helpful and at one point told me I was wasting her time I've never been told as a client of a bank that I would be wasting their time to ask for replacement card, she was unhelpful and dismissive. Someone should fire her for her attitude problem. I regularly bank at a different bank and was disgusted as how I was treated at this bank. These representatives were completely unprofessional, and will be replaced by AI.
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August 2023 by Zair Morningstar
Replace staff members, they do not accurately reflect or display the banking philosophy of chase, neither do they equate to the quality of chase. I’ll give 0 stars but that isn’t an option. Atms keep money and the people aren’t that helpful. The tellers are but the bankers are absolutely useless. This isn’t an insult but a blunt observation.
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August 2023 by Adam Brauner
No one answers the phone :(
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August 2023 by Luis Salazar
Not a lot of people waiting, 5 minutes and you are out of here.. love this place
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May 2023 by Randall C.
Went looking for my friend Chase here. But he wasn't there. Name is misleading. I didn't like being mislead
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October 2022 by Rose Gold C.
-5 stars. Racially profiled and bankers refused to help me because of my race. They made me sit for hours and would not talk to me or assist me. Shortly after, people of other race managed to be fully helped and leave before I was able to even be assisted.
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October 2022 by Ian James
What purpose does it serve to have the card reader at the door not work and the ATM at this location only accessible from 8-8? I cant think of one. It’s a trash excuse for a lazy business, pandemic is over why are we still limiting ATM hours?? You have security in the parking lot so it’s not like it’s a danger to the business. With all the added fees people pay for even a basic account you should allow your customer access to his/her money no matter the branch. Sad and inexcusable.
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September 2022 by Crystal Star
Most of the Chase banks within the Hollywood area have their ATM inside the bank building & only available during designated times ( 8am to 8pm) If anyone is in serious need of a chase ATM there is an ( outdoor)ATM on Sunset & Orange St ( near IHOP) also the Chase on Wilshire & Plymouth Blvd all their ATM are located outside. Hope this helps others because it's frustrating to not be able to have access to your money.
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September 2022 by David Pan Brown
Drove out of my way for a chase atm at 6am and about 8 atm machines are locked behind glass and no way to open the door, even with my Chase Card.
