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December 2023 by Evan P.
Horrible service, disgusting location, unhelpful, rude, they should shut this awful place down
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November 2023 by Anon Anon
Don’t have cars in stock that are advertised that they do. Zero customer service skills. Rude, belligerent and passive aggressive. Would not rent from here or recommend.
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November 2023 by Carlos Mendez
Reserved a vehicle for my mom and step-dad to pick up. The attendant took advantage of my parents poor understanding of requirements and force placed additional insurance and charged them for it.I was able to have my mom call back to Budgets 1-800 number to receive a refund after some arguing but am positive the agent faced no reprimand.Pretty poor image for Budget if they are supporting these deceptive practices. How many other people are they lying to to force an extra insurance fee?
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November 2023 by onanong jaichuang
Worst customer services! Especially the woman with the glasses at the counter. the way she talks is extremely aggressive and rude to the customers for no reason, she speaks very fast and seems like she doesn’t want to be there! Or maybe I’m interrupting the breakfast so why she mad at me?? No more for this car agency. Bad experience
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November 2023 by Branndon Thompson
I love Alex and his crew! This location is amazing the customer service is awesome! This cars are great! I have nothing but positive things to say!!
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October 2023 by Alexx D.
Rent from ANYWHERE BUT HERE! The manager is Ram the manager is RUDE AF and this company (after renting from this for almost 20 years) put me on a Do Not Rent List for $46.43 that is already paid according to my bank! They never sent me any correspondence regarding even owing any money. I started getting calls from a collection agency saying I owed Avis/Budget money. When I tried to solve this with the company, they give you a number that no one answers or returns your call. I'll NEVER rent from this place ever. Enterprise is the ONLY way to go.
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October 2023 by bo ..
BAD CUSTOMER SERVICE EVER! Especially the glasses lady! She is very aggressive and rude for no reason.Be aware to rent a car from here.
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October 2023 by Rhonda Cool
I have rented from Budget several times. The agents are very helpful. We will only use Budget from now on. The vehicles are always clean and as guaranteed.
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August 2023 by Robert R
I had the best experience ever when renting a car here. I called about an upgrade to a reservation I had and was told that you had to include the upgrade when reserving the car. The guy on the phone then said but I have no problem giving an upgrade if they are available. I got there to pick up my car, and was out and on my way in 5 minutes. They were friendly and professional and I got a free upgrade on my car. The car was clean and parked right outside the door ready for me to be on my way. They have a new regular customer from now on.
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August 2023 by Ted C.
You know, it wasn't too bad. I had to rent a car for a work trip and couldn't find anything in compliance with my go to. Budget had a car available and it was still relatively close by so I decided to go with them. The location is definitely a bit off the beaten path. I saw the street address and couldn't picture anything there and I did a double take-it just looked like an empty lot. There weren't too many cars and even with a reservation I had to wait a bit. Their office is a trailer, not knocking that but it's freaking hot in there. The space has minimal lights one and it's super dim and the only reason I can think they would do that is to try and keep the place cool. The total time I was in there (brief wait, confirming reservation, running credit card,) was maybe ten minutes but it felt much longer and I was breaking a sweat the entire time.My pick up and return were quick too quick, it's not like the airport where they scan and you're done but they didn't do a walk through or anything, but no additional charges or anything.
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June 2023 by John M.
This location is both Avis and Budget and apparently terrible at both. I reserved a car with Avis at this location. Fully paid for 4 months in advance. It was supposed to be a Mustang Convertible "or similar". When I arrived there was noticeably no convertibles in the car park. The agent offered me a Toyota Corolla and said that was all they had unless I wanted to wait three or four hours and see if something came in. When I reminded him of my advance booking he said "It doesn't matter, it just depends on what we have on the day". I then spent a month or more arguing to get a refund for the difference in price between what I had paid for and the vastly inferior car they supplied. Simply appalling service from this agency and from Avis corporate office.
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May 2023 by Nate B.
The experience I had at this location was truly terrible. The lady at the counter was extremely aggressive and unhelpful, spoke so fast and in circles, removed our additional driver when we did not ask -- and then told us we declined it when actually we declined additional insurance. Steer clear, seems like a place that's used to abusing and ripping off tourists.When I sat waiting for my car for half an hour while seemingly very little happened, I listened to her bully and confuse another customer into buying the rental coverage they declined.
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May 2023 by Daniel Radu
We had a reservation for a large 7 seater car. They refused to honor the reservation citing issues with the credit card ("it's stuck"). The bank confirmed that the transaction was successful and that the funds were blocked. We tried multiple cards and same story, even though everything went through. After we insisted they said it's because we are from Eastern Europe and they had issues in the past. I would have given them negative stars but it's not accepted. I have never seen such a lack of respect for the customer. I will be making sure AVIS hears about this as well.
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May 2023 by Carla Tyler
We love this spot for rentals and the customer service is excellent! As a former 30 year employee of Avis it’s one of the best we have rented from!! :)
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May 2023 by Svetlozar Garmidolov
Fast and good service. Almost brand new car for me. Convenient location in Hollywood.
